The service was only let down by the non collection of our luggage on the specified day. I had to rearrange collection next day. I had to contact them rather than them contacting me. However our b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What an amazing service ! Suitcase collected on Tuesday and was safely delivered to Paisley Scotland next day ! Highly recommended so much easier than struggling with the case on the train with ch... See more
Fantastic service, and amazing value. Matt answered every tiny query, and the pick up in Portugal and delivery to France was exactly as detailed. Could not fault the service at all, and will definite... See more
Wonderful experience from start to finish would highly recommend this service. My daughter came home from Australia to get married and on her return to Australia had too much to take back so we foun... See more
Company details
About My Baggage
Written by the company
My Baggage are Experts at Shipping Luggage around the World. We make worldwide luggage delivery convenient for Students, Businesses, Holidaymakers, the Forces and Seasonaires. We have 1,000+ routes worldwide with online tracking and sms/email alerts to keep you update each step of the way.
You can use our removal services to send your items worldwide quickly and with online tracking each step of the way. We ship to over 1,000 Routes from UK, USA, and Ireland.
MY BAGGAGE
Written by the company
- EXCELLENT CUSTOMER SUPPORT
- We are here for you. If you have a question or need any help we offer phone, email and live chat support. We also provide full online tracking so you can see your item each step of the way.
- LUGGAGE SHIPPING EXPERTS
- My Baggage are experts at sending personal effects around the Worldwide. We have 10 years experience specialising in shipping personal belongings. We ship for students, expats, holidaymakers, businesses and many more. Take advantage of our great prices and fantastic service.
- VALUE FOR MONEY
- We offer some of the lowest personal shipping rates in the World and offer best price guarantee on most of our routes. Send your belongings with My Baggage and save £££.
Best Price Guarantee
Great Prices, Fast Service and Dedicated Customer Service
On many of our routes we offer a Best Price Guarantee. So you know you are getting the best price for shipping your luggage. We display this on our quote page for applicable routes. When next heading away on holiday or relocating abroad why not take advantage of our low prices and fantastic service?
Contact info
85 Sydenham Road, BT3 9DJ, Belfast, United Kingdom
- 0333 444 0014
- info@mybaggage.com
- mybaggage.com
4.4
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and affordable
It was so easy to do. They picked it up and kept me informed of the process all along the way up to when they dropped it off. It was also way cheaper than any other courier service. Thank you so much!
23 July 2026
I needed to contact customer service…
I needed to contact customer service and they understood my problem and provided the solution. My bag arrived as scheduled
23 July 2026
Excellent service from start to finish
I had a great experience using My Baggage to ship several boxes internationally from the United States to Italy. The booking process was straightforward, communication was clear, and everything was well organized from start to finish. The pickup was on time, and I appreciated the tracking updates throughout the journey. My boxes arrived safely and in good condition, which gave me real peace of mind during a stressful international move. I would definitely use My Baggage again and highly recommend them to anyone looking for a reliable international shipping service.
23 July 2026
Had my luggage picked from Nice France…
Had my luggage picked from Nice France on July 15th and got delivered today 22nd July 2026. Was held by customs and was able to explain they were personal items so had no duty to pay ! Delays were reasonable , price good and overhaul experience was good 😊
22 July 2026
Unprompted review
Good service
18 July 2026
My Baggage made it easy to ship items…
My Baggage made it easy to ship items from Copenhagen to London. Process was pretty straight forward, but remember to keep a printer available!!
20 July 2026
Missing luggage in the Liverpool area
Extremely disappointed…
3 bags to collect didn’t turn up all day. Called info number four times throughout day- promised that would definately collect, then just minutes before close time for Fed Ex, admitted that there was a’failed delivery’ that morning. Not true, no one came to collect.
Arranged collection next day when I was travelling, had to leave the 3 bags wth a friend and take taxi, two days. two people lost time as they had to await collection. On collection the driver advised they just throw the luggage down the stairs!
Roll on, only 2 bags delivered… a mess. One missing! Then searches, nothing found. #It has to be somewhere in the deposit area.
Thousands of pounds lost. Warning for all, expect to have receipts for everything you send. Using my baggage via Fed Ex was for us a disaster!
22 July 2026
Unprompted review
Reply from My Baggage
Hi Lisa, thank you for your review and for using My Baggage.
We're sorry to hear there were issues with the initial collection. Failed or delayed collections are rare, and we appreciate the inconvenience this caused for you and your friend. Our customer service team worked to have the collection rearranged as quickly as possible, and we have passed your comments about the driver's handling to the courier.
Regarding the third bag, we understand how distressing this is. There is currently no evidence to suggest the bag was stolen. Our investigation indicates the labels became detached in transit, and it is very rare for well labelled shipments to become lost in the courier network. Searches are ongoing, we remain hopeful the bag can be located, and a claim has been opened and is being fully investigated. We will keep you updated throughout that process.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
I always use my baggage for my daughter…
I always use my baggage for my daughter abroad. The service is amazing and you can’t beat their prices. All of my packages were delivered to London and Edinburgh in 2 days from Virginia Beach.
Thanks my baggage.
9 October 2025
Choose express every time, do not let FedEx near your package
The website is not 100% clear, I have been shipping packages with them. They have the option of express or economy. Express is shipped by DHL, Economy is shipped by FedEx. I shipped pretty much identical packages to Ireland. DHL charged me about 45 Euro for customs, which is to be expected, FedEx charged me 104.75 Euro for the same value in customs, they never explained why and insisted on payment, My Baggage stated they have no influence over what FedEx charges on the back end, yet they still do business with them.
Would I use My Baggage again? Yes, but just when DHL can handle my package, I have nothing but issues with FedEx, state side and overseas.
19 March 2026
Unprompted review
Reply from My Baggage
Hi Elisabeth, thank you for your review and for using My Baggage.
We're pleased to see that your shipments across both our express and economy services have arrived safely and within the estimated transit times, and we appreciate your continued custom over your ten bookings with us.
On the customs charges, duties and taxes are assessed by the customs authority on a case-by-case basis. Couriers can also apply their own clearance or disbursement fees during the customs process, and these can differ between carriers. These fees arise within the courier's network rather than being set by My Baggage.
We would note that the courier difference between the two services was raised with you in June 2025, and you have since chosen the economy service on several further bookings, all of which arrived safely. As you would prefer DHL, we would recommend only selecting the express service at booking.
If you need anything else our team is always happy to help, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
Outstanding Service and Exceptional Value
We used My Baggage to ship five bags from Glasgow to Los Angeles after my son finished at the University of Glasgow, and the experience was outstanding.
The entire process was simple, reliable, and exactly as promised. The bags arrived safely, tracking was clear throughout, and the customer experience gave us real peace of mind during a busy international move.
What impressed me most was the value. Compared to airline excess baggage fees and the hassle of traveling with multiple suitcases, My Baggage was an excellent investment. The service was professional from start to finish, and I would not hesitate to use it again or recommend it to students, families, or anyone shipping luggage internationally.
A first class service at a very fair price.
17 July 2026
Great experience
Great experience, customer service on point, responded quickly and efficiently to questions. The service from pick up to delivery flowed perfectly. No complaints will continue to use and refer my baggage.
Thanks to chat GPT i found this company. Please keep up the excellence.
13 July 2026
Unprompted review
Incredible service .
Incredible service .
I LEFT THE HOTEL AT 11AM ON 8TH JULY AND RECEIVED MY CASE THE FOLLOWING DAY BEFORE LUCHTIME
13 July 2026
Great piece - delivery maybe too fast!
A great price to send a suitcase and made my journey so much less effort.
Just to note that despite saying they do not deliver on a Saturday my suitcase was picked up Friday and delivered Saturday, before I arrived at the hotel on Sunday. For me the Hotel was fine about it but be aware of the possibility.
11 July 2026
They drop it exactly in the door and…
They drop it exactly in the door and was perfectly safe
20 July 2026
Highly recommend left cabin bag in…
Highly recommend left cabin bag in Nerja Spain I looked at other companies to get it back to Dublin and found them hard to navigate they were looking for tax numbers and had to be wrapped up a certain way and all sorts . My baggage was so simple gave addressfor pick up and address for delivery they emailed labels which I sent to our hotel/apartment reception who very kindly labelled bag . I had it within 10 days which was great for me . Highly recommended
30 June 2026
Packages delivered damaged.
The packages were not delivered all at once, as they were separated in the delivery process. The packages came in poor condition, visibly tossed around with multiple items being damaged and shattered regardless of secure wrapping. The strict policy regarding fragile items is not made clearly visible when getting a quote (compared to for example prohibited items). Overall, for the price you pay I would expect a way more careful handling of the boxes.
10 July 2026
Reply from My Baggage
Hi Hanna, thank you for your review and for using My Baggage.
We're pleased to see that all of your items actually arrived ahead of the estimated delivery window of 14th to 16th July, with two boxes delivered on the 10th and the remainder on the 13th. Parcels within a single booking can travel separately through the courier network and arrive on different days, which is why some reached you sooner than others.
We're sorry to hear that some items were damaged. Having looked into the shipment, the damage appears to relate to how the items were packaged internally, as they were wrapped with minimal protection and were not separated from one another.
Packaging items similar to how you would for a removals van is not suitable for an automated courier network as items will be transported with other items and may change orientation.
To travel safely through any automated courier network, regardless of the courier used, items need to be individually cushioned and secured within the box so they cannot move against each other in transit.
Regarding fragile and non-compensation items, these are clearly displayed during the booking process, and all customers are required to confirm they have read this by ticking a box before payment.
If you need anything else, please let us know. Our customer service team is available via email, phone, and live chat.
Easy setup and pickup at hotel
Easy setup and pickup at hotel. Delivered on time. All at a reasonable price.
16 July 2026
Long wait and complicated process at…
Long wait and complicated process at the country of destination
20 July 2026
Reply from My Baggage
Hi Flavia, thank you for your review and for using My Baggage.
We're sorry to hear the process at the destination felt longer and more complicated than expected. Shipments from the UK into Romania must pass through customs clearance, and as customs is a government authority, neither My Baggage nor the courier controls how long its checks take or what documentation it requests. Decisions are made case by case, and while most shipments clear without any issue, some can take a little longer.
Looking at your booking, your estimated delivery window was the 16th to 17th of July and your shipment was delivered safely on the 20th, one working day later. Estimated delivery dates are provided as a guide rather than a guarantee, though we do appreciate that any wait beyond the estimate is frustrating, and we're pleased everything arrived safely with you.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
My Baggage was reliable and fast
I was nervous to send a suitcase accross the ocean with My Baggage but didn't need to be. Their process is clear and well explained from beginning to end. I appreciated how they guided me through the customs form and prepaeing the suitcase for shipping especially. Everything went smoothly with pickup and delivery was fast and reliable. All in all a 10/10 experience, I would absolutely use their services again.
16 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.