I had a very disappointing experience…
I had a very disappointing experience with the customer support service. The representatives seemed unable to properly understand emails and had difficulty opening or reviewing attachments, which made communication unnecessarily frustrating.
Additionally, there were repeated issues regarding package dimensions and weight measurements. The support team appeared unable to correctly understand or process different units of measurement, leading to further complications.
If you choose to use this service, please be prepared to keep and provide every possible piece of evidence until your parcel is successfully delivered and you can confirm that no additional charges have been deducted from your account.
As a sincere and honest recommendation, consider using another service if you have the option. This is shared as a cautionary experience to help others avoid similar difficulties.