Eobuwie Reviews 

Everything was great, the delivery was fast, the shoes came beautiful and intact I love it.

Extremely poor customer service. I placed my first order almost one month ago, haven’t received it yet, and whenever I contact them for an update, the “customer service” department just repeats that they have sent my request to the responsible department and will get back to me as soon as possible. How is that useful to me?? I would normally cancel the order at this point, but I do not trust that I would get my money back earlier than one month…

EDIT after receiving the order, exactly one month after placing it. Item was likely a return, because the right shoe has some minor quality control defects. Normally I would return them for another pair, but during this whole month, my size is now sold out so a replacement is not possible. Modifying my rating from one to two stars because the order has reached me in the end, but the whole experience is not something I would like to go through again, no matter what discounts I might receive.

Very disappointing experience with eavalyne.lt customer service.

I ordered an expensive pair of casual shoes that I needed quickly before going on holiday. When they arrived, I discovered that an accessory had been removed from one shoe and the lace had been taken out. The product was clearly not in the condition you would expect when buying a new and expensive pair of shoes.

Since I still wanted to keep them, I suggested a very simple and, in my opinion, reasonable solution – a partial price reduction. I was prepared to remove the accessory from the second shoe as well and wear them that way.

Instead of offering a practical solution, I was given only one option: return the shoes at my own expense, buy another pair for another substantial amount of money, and then wait several weeks for the refund for the first pair.

In other words, because the seller sent me an incomplete / improperly prepared product, I was expected to finance the “solution” myself and then wait for my own money to be returned. Just before my holiday, this was completely impractical, and I did not have spare funds available to purchase another expensive pair while waiting for the refund.

This was especially disappointing because I had been a loyal customer and had previously purchased more expensive footwear from this store. After this experience, I asked them to delete my account and I will no longer shop there.

In my opinion, the true quality of a retailer is not shown when everything goes smoothly, but in how they handle problems. In this case, there was effectively no customer-oriented solution at all – the entire inconvenience and financial burden was simply passed on to the customer.

Looks like website is in the hands of non professional people. I always have login issues. I have an account since many years but these days lots of tries and then if I am lucky to receive password link in my email. I also placed order and when I received order pair of shoes they were different pairs. One piece I received what I order and other piece of shoe was different. They dont reply my email/complaint and I cannot sign in to my account. I think they have bunch of drunk people in their warehouse thats why they shipped my order wrong.

Hello I bought a pair of shoes for my elderly parent assured I could bring them back if not suitable. It turns out I can give them back but they would not give me my money back, only a gift card. I felt I was misinformed and felt they had rather rigid rules about their returns. It was a very unpleasant experience even though staff were nice. Very silly policy as I would make sure I will avoid this shop in the future.

I bougth few time from eobowie, it’s easy to buy and return with fast delivery.

We bought shoes and made a mistake. We wanted to return them after 30 minutes, but the manager informed us that we would never get a cash refund because the owner introduced a rule that it’s not allowed. Instead, they offer a card with the equivalent amount to be used in their store. Terrible service. I will never buy anything there again! Be careful – if you buy something, you won’t get your money back even if you want to return the item just 30 minutes after purchase. Avoid this place at all costs.

I ordered to surprise my husband, unfortunately the size is too small and i wanted to return or if i can change size no matter how much i would pay i just wanted to change into right size, but unfortunately i cant process the steps because when i go to my ordered i cannot open it, it says “internal error service”so how i could do that? I wont recommend this app. For so many times ive been ordering in other online shop, this is disappointing

I ordered shoes and I love them, they are so comfortable and the order was made so fast, I always order there and I live in Germany so it takes like 5 days. But I would recommend it to everybody who wants to buy good quality shoes. This website is amazing and I’m gonna buy shoes from there now more often!

A Nightmare Experience – Avoid Eobuwie at All Costs

I deeply regret ever shopping with Eobuwie (eobuwie.pl). My biggest mistake was not checking the reviews before making a large purchase. This has been one of the worst customer experiences I’ve ever had.

There is absolutely no support available when you need help. I've been left in the dark with zero updates on my order status. It feels like they take your money and disappear, I’ve been waiting forever for my delivery, with no communication whatsoever.

This kind of service is unacceptable and honestly feels like a scam. If I don’t receive my order today, I will be cancelling and requesting a refund, though I have little faith in that process either, as I suspect it could take months, if it happens at all.

If their customer service is this bad, what kind of quality can you even expect from the products? This whole experience is a complete shame and a warning to anyone considering shopping here.

Do yourself a favour read the reviews before buying. I wish I had.

Such a cheat! They advertise great shoes for good prices. You pay and buy, and then a moment later you get the message that the purchase is cancelled. They hold your money for days and then send it back. What kind of a business model is that?

purchased footwear online through e-avalyne.lt. Upon receiving the product, I noticed a manufacturing defect – the stitching had torn at the bending point, and the rubber started to peel off from the suede. I immediately contacted customer service, provided photos, and explained the issue clearly. Unfortunately, I received only a standard response blaming it on “accidental or unintentional customer damage,” which is simply untrue.

This kind of response shows a low level of service and an attempt to avoid responsibility for selling a defective product. According to Lithuanian consumer protection law, any defect found within 6 months of purchase is presumed to have existed at the time of delivery unless the seller proves otherwise. Therefore, the seller is obligated to take the complaint seriously instead of automatically blaming the customer without proper evaluation.

I’m very disappointed with both the product and the attitude toward customers. I do not recommend shopping at E-avalyne if you expect quality, warranty coverage, or fair customer service.

Very bad service.
On the website next to the product is market 1-2 business day delivery , my parcel is always under preparation .
When I contacted the customer service asking if they can send it on time or If i can pay more and get it it faster , they told me that the delivery is 14 days in the company policy

Super! Thank you

fast delivery, clear prices, lower, great size/firm options

If I had seen reviews here before purchasing goods in this scam shop, I would not have wasted money and time.

Almost a month ago, I purchased two sneakers from the store: an adidas and a sprandi for my kid. They were on sale and were almost 200 zloty (PLN). I had to pay for delivery fee which cost 9.99 zloty. So, roughly, I spent 210 zloty.

When both sneakers came, it was obvious the adidas was a FAKE. The sole had physical signs of glue and also its underneath was very different from what was shown online.

My wife and I decided to return the adidas. So, I took it to Eobuwie store in Galeria Katowice. I believe that was within 5 days of getting it. The representative took it from me and told me I would be refunded through my payment method. I used a benefity voucher from my company. A few days later, I got an email that I was getting a code from Eobuwie to be used only in their website, and it was only to be used in just two categories, and guess what, it was going to expire within one month. Ridiculous, right?

What made me a bit more upset was that they expected me to purchase another item from their store, and then pay an additional fee for delivery. Yes, I know 9.99 isn’t much, but I would expect that since the reason I sent back the item was because it was inferior/fake product, at least they should own up and cover the delivery, not expecting me to pay for delivery twice.

I exchanged emails with different representatives of Eobuwie, but all of them said they could not do anything about the delivery fee and if I don’t want to pay delivery fee, I should buy more items from their website because if I spent 249 zloty, it will be free delivery.

This simply means they expect me to pay more money or not to pay and then incur delievey fee.

In summary, run away from these people. Additionally, I am only dropping this here because I informed them I will publicly review them after the terrible treatment.

I returned the products. They were delivered to the store 2,5 weeks ago and I was still not refunded the money. I was told they are too busy to verify the return and I need to wait. This is breach of the law.

I have been buying shoes from them for a while now and I couldn't be happier. Great selection, attractive prices and very fast delivery to Spain. It'has become my favourite online shoe store by far.

I ordered two pairs of sneakers. The process of order and shipment proceeded a little bit longer than I expected. The shoes were delivered in good condition.

I bought boots in November, wear them +- 3 weeks and already at the beginning of December boot soles peeled off! I was shocked.
Of course I brought them back to the shop and woman said that all will be fine, shop will give me back money. After 8 days without money and shoes I received answer, that they will fix boots instead of give me back money. But I don't want glued shoes! I want my money back! Because 3 weeks for GOOD shoes it's not a time!
Please give my money back!!!

P.S. After 3 days writing on all mails and sites - shop returned me money :)
I'm very thankful for understanding and changing your decision!