rokas meskela

purchased footwear online through e-avalyne.lt. Upon receiving the product, I noticed a manufacturing defect – the stitching had torn at the bending point, and the rubber started to peel off from the suede. I immediately contacted customer service, provided photos, and explained the issue clearly. Unfortunately, I received only a standard response blaming it on “accidental or unintentional customer damage,” which is simply untrue.

This kind of response shows a low level of service and an attempt to avoid responsibility for selling a defective product. According to Lithuanian consumer protection law, any defect found within 6 months of purchase is presumed to have existed at the time of delivery unless the seller proves otherwise. Therefore, the seller is obligated to take the complaint seriously instead of automatically blaming the customer without proper evaluation.

I’m very disappointed with both the product and the attitude toward customers. I do not recommend shopping at E-avalyne if you expect quality, warranty coverage, or fair customer service.

I ordered my Rickenbacker 4003 walnut from PMT at the beginning of September. The problems began with the initial delivery were the courier failed to deliver on the stated day; although not entirely the fault of PMT it meant I lost a days work and only added to my frustration when receiving the guitar I found a number of issues with the product.

• The guitar had a number of minor scratches and finger marks leading me to believe it was possibly a display model in the shop. This detail I decided to overlook although I’m sure many customers would have been suitable peeved after spending a considerable sum of money.
• The certificate supplied referenced a totally different model. I was finally given a correct replacement certificate.
• On the first time taking the guitar from my house I noticed the legs on the case had punched clean through the plastic as if it had been dropped or poorly handled. For a £300 case you would expect it to properly protect the guitar and certainly not be delivered smashed. Upon emailing about this issue I was subsequently ignored for a week until I called where I was given the details of the warranty manager. The whole process of replacing the case took a month where no information or updates were given respecting the problem.

Whilst having problems with the guitar I also found I had similar problems with the orange crush bass 100W amp (colour orange) that I ordered at the same time. At least this time the product arrived in good condition until plugging in headphones when it started to whine a high pitch and wasn’t changing to headphone mode. A product that came with a tag saying it had been tested/quality control by two different people clearly wasn’t in working condition. Once again I found myself contacting PMT for a replacement only to have no responses again to the point I had two conversations with the same person about the replacement. When it finally came it was BLACK – not the colour I ordered at least a month ago. This whole experience has left me exhausted and incredibly upset, what should have been a few day process has now dragged out over 2 months of stress and unacceptable customer service.

I ordered my Rickenbacker 4003 walnut from PMT at the beginning of September. The problems began with the initial delivery were the courier failed to deliver on the stated day; although not entirely the fault of PMT it meant I lost a days work and only added to my frustration when receiving the guitar I found a number of issues with the product.

• The guitar had a number of minor scratches and finger marks leading me to believe it was possibly a display model in the shop. This detail I decided to overlook although I’m sure many customers would have been suitable peeved after spending a considerable sum of money.
• The certificate supplied referenced a totally different model. I was finally given a correct replacement certificate.
• On the first time taking the guitar from my house I noticed the legs on the case had punched clean through the plastic as if it had been dropped or poorly handled. For a £300 case you would expect it to properly protect the guitar and certainly not be delivered smashed. Upon emailing about this issue I was subsequently ignored for a week until I called where I was given the details of the warranty manager. The whole process of replacing the case took a month where no information or updates were given respecting the problem.

Whilst having problems with the guitar I also found I had similar problems with the orange crush bass 100W amp (colour orange) that I ordered at the same time. At least this time the product arrived in good condition until plugging in headphones when it started to whine a high pitch and wasn’t changing to headphone mode fully. A product that came with a tag saying it had been tested/quality control by two different people clearly wasn’t in working condition. Once again I found myself contacting PMT for a replacement only to have no responses again to the point I had two conversations with the same person about the replacement. When it finally came it was BLACK – not the colour I ordered at least a month ago. This whole experience has left me exhausted and incredibly upset, what should have been a few day process has now dragged out over 2 months of stress and unacceptable customer service.