Overall a great experience okay price and availability. Delivery not so good, took a bit too long and items were all singely shipped so one item got lost on the van what could have been avoided by packing all together. But with good customer service everything was resolved very quickly

Poor customer service I got conflicting emails weather my order went through or not when I contacted customer service they couldn’t find my order a few days later they did then they would pass my query to relevant department who never responded I got my delivery but driver wouldn’t take my old dryer even though I filled out WEE recycling form for them to do so he said there would a pick up arranged it is still here weeks later

The service and pricing

I ordered 50ltrs x 6 of compost and received 62.5ltrs x 6 for the same price. A great bargain. Ordering was easy, communication was great and delivery on time.

Awful, a part was missing from our order. The item is in stock in several stores but customer service cannot organise a replacement part to be sent from the store to me "because it's not in our warehouse".
The customer serivce won't do anything more for you or investigate. They do not understand or care about consumer rights

The €3 coupons have stopped working online. I emailed customer service and got no response in a month :(

The products that I ordered arrived damaged

Really angry I ordered several rolls of wallpaper and they sent me several different batch numbers. Now I'm trying to deal with their Customer Service and Stores to find matching numbers.

Great staff helpful good product knowledge

I cannot believe what horrendously poor service I have received by B&Q. I placed an order on a 13th. I was informed by email that my delivery would be arriving 17th. I then received an automated message on 16th saying it had been delivered! Yet there was no sign of it. Very concerning.
So, today, 18th., I found out that my order had never been sent.
3 days and 2 sleepless nights later, I asked for a full refund, which I should be receiving in 5 days.
Phone staff were polite. However, they appeared to have no way of finding out what was going on, apart from sending an email message to Liffey Valley B&Q, from which we didn't receive a reply.
Very frustrating and difficult to contact anyone who knew anything about it. No-one replied to my email enquiries either. All so frustrating and concerning. I was amazed by the impact on me by this of this lack of communication. (Ah sure, no-one died! 😅)
I think they've become too big to provide good service. Much needed improvement in management and logistics etc.
I'll be very interested to see if B&Q contact me about this crazy situation, but I don't hold out much hope.

I bought a cabinet for the sink in the bathroom on 13 June, since then they have missed 2 delivery dates and I have been told the cabinet might be delivered on 06 Agust. WTF?

I got what I ordered, when it was promised - what more could one ask for?

Very helpful and articulate customer service staff. Going that “extra” to assist

Ordered brackets and bolts. Order was shipped without the bolts and just the brackets - still charged full shipping. Would have been one star only for the fact the items received were of good quality, albeit useless without the fittings sourced elsewhere. If I pay to ship a full order I expect to receive a full order. Had no intention of leaving this review but B&Q have sent countless follow up auto emails requesting the order rated and reviewed, so here you are.

Tried to make several enquiries about our order but nobody answers phones left on hold endlessly when they eventually do. cancelled order 3 times and goods still arrived at house. Very bad service all round.

The product us easy to erect but unfortunately, not fit for purpose. It is not sturdy enough for even the slightest breeze. We used it during the recent heat wave but it just bent out of shape. The plastic connectors are inferior quality

Really terrible customer services. No staff available. Or no staff with any willingness to assist or relevant knowledge available. This is why people just go to Amazon.
Range isn't great either.
Would avoid completely for their kitchen and bathroom refurbs. Rubbish from start to finish. Installers are dodgy too. Ikea do kitchens much better and you won't feel like you're being scammed

Twice did online order and both times was made wrong delivery gods!
First time out of stock, was refunded quickly.
Second time small part from full amount of packs , 3 from 7 and absolutely wrong different colour!
I was very disappointed with contact customer service too.
How I can help you- and that’s all there is to it …

Delayed for 2 months and still waiting for my delivery. Customer services very slow and not great overall.
B&Q please respond to my query and order.