dormity.com Reviews 

This place has a very high quality of mattresses, with a good price. We got a very kind and nice help from Mel, we were very satisfied! Totally recommended! 🙂

Adriana helped us very much in the process. Kind, smart and pretty helpful. And also thanks to her english everything went smoothly and fastly.
10/10 experience

Went to buy a mattress for my grandma's apartment. The service was incredible, the store clerk gave us a range of options based on our needs. There was no waiting time and it all went very smoothly. The quality of the mattress is great, a real change from the previous one. Will definitely come back when I need a new one!

They sell expensivtaee matresses with a 50% discount (so it seems like a great deal), and have a money back guarantee if the person is not happy. We called back after 1 week as my daughter could not sleep on it without back pain and it was impossible to even get an answer.
Furthermore they made a mistake in the invoice and despite me writting repeatedly to them no answer.

Good customer service & detailed explanation on stock items.

We bought a onite mattress from Dormity with a list price of 2,500euro. Delivery was problematic and took three attempts.
We bought the matching base and headboard 6 months later. The base had a variety of problems. The mattress topper also moved leaving a large gap one side of the bed. Today the repair man came and fixed all the mattress and headboard problems. He measured the topper and base. Agreed the topper was too small but when he rang Dormity they refused to consider our claim as the mattress is 8 months old and they only have warranty for 6 months. This is a faulty product not us changing our minds. I consider this all round a poor service and appalling that a mattress with a price tag of 2,500-€ is faulty and Dormity refuse responsibility.

I order a mattress yesterday at 14:00, and today in the morning at 10:00 I changed my mind due to some online negative reviews I found, concerning mostly the customer care, seen as unresponsive to needs of customers when they have issues etc, and/or not keeping the warranty ....

I went to the shop at 10:00 and the person there told me that he can do nothing himself; I should instead just wait for the phone call of the customer care (still waiting) to see what I can do about the deposit (135 euros) and that most likely they will refuse to pay me off because they already created the custom-made mattress (I am wondering how they made a mattress in less than 20 natural hours or less than 5 labor hours, and in summer nevertheless, a period of large delays). What I guess, in fact what I am pretty certain about, is that they had already a mattress at the "custom-made" 140*200 cm2 to deliver me, hence the exceptionally fast delivery time.

A fast cancellation like mine (less than a day) should have been absolutely refundable. At least, partly refundable and not worth 13% of the total final cost. The final cost included items that are not even custom made (2 pillows and 1 protector, about 150 euros worth of cost in total).

For sure, the employee in person should and could be kinder, asking me for example what and why made me change my opinion, discussing alternatives etc; instead he started making angry phone calls to his colleague and rudely accusing me, during when I was patiently waiting in front of him to discuss a reasonable solution.

Today and after 10:00 I attempted to make several phone calls during the whole day to customer care (that, was supposed to call me instead). After waiting in line for 10 minutes each time the line got cut off. So: I am to believe that they fabricated a completely new mattress in about 4 hours, but they do not have the capacity to pick up the phone to talk during the whole day?

I am wondering, in case of issues, and refunds and changes, is DORMITY offering this type of service to their clients? Do they speak down to them like this? Do they ignore to call them back? Do they intimidate them that they will not get their deposit (or part of it) back?

It's a real shame because I was planning to buy things from them (almohadas and protector). Had they been kinder and nicer, I would consider more expensive options too. For example, one reason of my doubts was whether I'd need to upgrade my mattress (from lumbo basic to lumbocare) but in September, and not in August, so that I can have the chance to test it fully after my summer vacations. And after making sure they provide a descent customer care.

How can I trust them now, when in this first mishap they just treat a client like this (and justifying the negative reviews in the first place)? It seems that they are conditionally nice to convince a potential client, but in case of a mishap they immediately (and in milliseconds!) turn rude. Whats the point in paying a very expensive product when it is not accompanied with a really descent customer care that it would require?

We bought a bed from Dormity back in August as they had a good discount in the whole store. We went in with confidence as we met a salesclerk that seemed to know his stuff and the great innovation behind Dormitys products. After examination of our bodies he chose a bed that would be the perfect fit for us. We bought the bed, and it was delivered within a day to our home. After only a few days in the bed me and my girlfriend started to feel an uncomfortable feeling in the mattress as well as it was appearing like a hole in the middle, making the bed shaped like a V so we rolled into the middle. We called Dormity and asked for a change for a firmer bed in hope to sleep better. Without any problem they replaced the bed at a price of 50 euros. But the same happened to the new bed. It got deformed, does not keep a solid surface and sleeping two people in it creates a hole in the middle making it super uncomfortable sleeping in. After understanding Dormitys policy we could not return the bed so after much consideration we decided to buy a new bed and place the Dormity bed in the guest room. It wasn’t until a friend of mine was sleeping in the bed saying the exact same thing about the beds uncomfortability that I decided to make this review, since I really believe a bed should be comfortable and I cannot say that Dormity fulfil that value!
Giving two stars for “good” customer support and 1 star for bed quality and comfort.

I went to the shop and bought a couple of mattresses since I moved from New York. Great customer service, especially for someone who doesn’t speak Spanish fluently. The quality of the mattress is exceptional and I am really very happy!

I just moved from Italy to study here in Barcelona and I moved into a flat that had no beds. Being only 18 i did not have that much money to spend, nonetheless i bought a very affordable mattress which is even better than the one I have in Italy. With no doubt in my mind i would recommend buying at dormity. What’s more they attended me in english which made me feel much more comfortable since i’m still working on my spanish.

L’albert m’ha ates molt be. Molt atent i amable

I recently moved to Barcelona and some people recommended me to buy at dormity. The girl attended me in english and she recommended me a Kyneq which is an incredible mattress. Ever since I started sleeping in it, I'm much more relaxed, I sleep incredibly and really noticed the improvements.

Excelent service in the Bonanova store Very professional and very nice people I bought a matress last saturday Thank you

Nunca compras un colchón en Dormity!! Servicio cliente horrible y inaceptable!

Estaba buscando una tienda específicamente con un periodo de prueba porque tengo problemas de espalda y el colchón es muy importante.

Al principio me ha dicho que tengo 30 días de probar. Había un retraso en mi mudanza y por eso después de 14 días le llame para explicarlo y para decir que tenia mucho dolor. La empleada María Jesús me ha dicho que las condiciones ha cambiado y tengo 100 días para probar y necesito probar para mas tiempo para acostumbrarme. Después de 60 días volví a llamarle porque tenia el mismo dolor. Me dijo que María Jesús ya no trabaja en la tienda, y que las condiciones fue de 30 días y no puedo hacer nada.

Es totalmente injusto! A causa del error de tu empleado me dejaron con mucho dolor y un colchón que vale 800e sin opción para cambiarlo. Además esta en condición perfecta y puede venderlo a otro.

Es injusta y inaceptable de tratar clientes así. Solo despues de poner mi experiencia aqui, me llamaron para cambiarlo si pago 100e. una chica podia hacerlo en 2 segundos, solo que antes no queria. Pero sigo con muchisimo dolor de espalda, solo despues de unos meses el colchon tiene diferente forma!!

(ENGLISH BELOW)

Never Buy from Dormity. Worst experience of customer service!
I had spent a while looking for a matress as i suffer from back problems and chose Dormity as they have a 30 day trial period. There had been a delay in moving into my new flat, so i called and explaned the situation and that after 2 weeks i was having a lot of pain sleeping on the matress. The employee Maria Jesus informed me that there was now 100 days from the day i started to sleep onthe matress and i needed more time to adjust to it. After 60 days I called back and a different employee told me that I bought the matress with 30 day trial and that Maria Jesus no longer Works at the store and they refused to change the matress. They have now left a client who paid 800e with severe back pains and zero cooperation to do anything despite it all being the fault of their employee!!

Absolutely unacceptable and despicable service! It was only after posting this opinion here that they changed the mattress for 100e.I have continued to experience severe back pain and after just a few months the mattress has sunken in changed shape!!