HE

Hector

Spain

Reviews

Review of eDreams


Rated 2 out of 5 stars

Charged 1 year of prime for nothing

Booked a trip with eDreams once and they gave me a month of Prime for free. Everything worked very well!
However, the other day they charged me a year of Prime Subscription even though I cancelled my subscription within the first month. They dont offer any refund even though I sent them the cancellation email form last year. I was comparing prices between normal booking sites and eDreams offerings and eDreams was always more expensive even though with Prime, so only point of using Prime could be to get some extra insurance.

27 March 2023
Unprompted review

Reply from eDreams

Hi Hector,

Thank you for taking the time to share your review. We’re sorry to hear that you came across an issue while using our service since it doesn’t meet the quality we strive to deliver.

We’re currently reviewing your case and have sent you an email with further information. Please check your inbox (and spam folder).

We hope to serve you again in the future.

If you have any further questions, we’re always happy to help.

Sincerely,

John

Customer Care Team

Review of dormity.com


Rated 2 out of 5 stars

Uncomfortable and low quality

We bought a bed from Dormity back in August as they had a good discount in the whole store. We went in with confidence as we met a salesclerk that seemed to know his stuff and the great innovation behind Dormitys products. After examination of our bodies he chose a bed that would be the perfect fit for us. We bought the bed, and it was delivered within a day to our home. After only a few days in the bed me and my girlfriend started to feel an uncomfortable feeling in the mattress as well as it was appearing like a hole in the middle, making the bed shaped like a V so we rolled into the middle. We called Dormity and asked for a change for a firmer bed in hope to sleep better. Without any problem they replaced the bed at a price of 50 euros. But the same happened to the new bed. It got deformed, does not keep a solid surface and sleeping two people in it creates a hole in the middle making it super uncomfortable sleeping in. After understanding Dormitys policy we could not return the bed so after much consideration we decided to buy a new bed and place the Dormity bed in the guest room. It wasn’t until a friend of mine was sleeping in the bed saying the exact same thing about the beds uncomfortability that I decided to make this review, since I really believe a bed should be comfortable and I cannot say that Dormity fulfil that value!
Giving two stars for “good” customer support and 1 star for bed quality and comfort.

30 August 2022
Unprompted review

Review of dormity.com


Rated 2 out of 5 stars

Uncomfortable and low quality

We bought a bed from Dormity back in August as they had a good discount in the whole store. We went in with confidence as we met a salesclerk that seemed to know his stuff and the great innovation behind Dormitys products. After examination of our bodies he chose a bed that would be the perfect fit for us. We bought the bed, and it was delivered within a day to our home. After only a few days in the bed me and my girlfriend started to feel an uncomfortable feeling in the mattress as well as it was appearing like a hole in the middle, making the bed shaped like a V so we rolled into the middle. We called Dormity and asked for a change for a firmer bed in hope to sleep better. Without any problem they replaced the bed at a price of 50 euros. But the same happened to the new bed. It got deformed, does not keep a solid surface and sleeping two people in it creates a hole in the middle making it super uncomfortable sleeping in. After understanding Dormitys policy we could not return the bed so after much consideration we decided to buy a new bed and place the Dormity bed in the guest room. It wasn’t until a friend of mine was sleeping in the bed saying the exact same thing about the beds uncomfortability that I decided to make this review, since I really believe a bed should be comfortable and I cannot say that Dormity fulfil that value!
Giving two stars for “good” customer support and 1 star for bed quality and comfort.

29 August 2022

Reply from dormity.com

Good morning,
We are very sorry that your experience with us was not satisfactory. However, we would like to highlight that after asking for information through this platform and not receiving any, we tried to look in our database, however with the information we have we could not find any.
Therefore, we could be led to think that this review is not based in a truthful experience. If this were not to be the case, please do not hesitate to contact us and we will help you with everything you need.
Best wishes,
Dormity