Gigsberg Reviews 

As a older person booking for the first time. Thay help me every step of the way. Would booking with them again.
Thank you Gigsberg we had a great time.

⭐⭐⭐⭐⭐ Excellent experience!

Everything went smoothly with my purchase. The tickets were delivered successfully, and when I needed assistance, Gigsberg's customer support was quick to reach out and help resolve the issue.

Very friendly and helpful service throughout the process. I really appreciate their support and would definitely use Gigsberg again!

Highly recommended!

Great service and excellent so appreciated that when I was having a problem downloading my ticket they jumped on WA and talked me through how I could access the app. Thanks !

Fantastic and quick service

The competence

Great comms and support!

No issues good service

Tickets didn‘t arrive. Asked to check many times if everything was ok, and was told the tickets were guaranteed. 2 hours before the event they told me they were unable to procure the ordered and paid tickets. Worst seller imaginable. Do not use them. Asked many times, was told explicitly „Your purchase is guaranteed and we make sure that you will receive your tickets in time for the event, so you won't have to be afraid of missing the tickets“ when I could have minimized the damage, could have tried to cancel hotel, Travel arrangements. Even the paid amount for the tickets has not been refunded as of today, October 31st.

All the time I was informed about the purchase process until the receipt of the tickets, which I received several days in advance and in download format in the cell phone wallet. I recommend the page and I would definitely get tickets again.

An absolute horror receiveng money from sold tickets. Tickets were sold in June (SOAD in London on July 13th 2026). Now it is end of October and still no refund completed. 50 mails inbetween but no money. Never in a million years woul use again. And now they give this condescending answer that I received my money two montjs ago. I am supposed to be lunatic giving bad reviews for fun. That means they didn't do their job again. Like I said, horrible business dealing with such amateurs.

I booked my tickets with gigsberg but trying to get tickets was a nightmare I had to download another service to access them.

Great seats for a reasonable price.
I had a small issue with access but Gigsberg addressed immediately to full satisfaction - thank you!

We booked tickets in March to see Alison Moyet at Blackpool October 24th . Ticket details sent. We arrived at the venue after 4 hour drive through the storm had hotel booked. When we got to the venue the seats didn't exsist and the concert was full! The manager of the venue said we had been scammed and gave us her seats. It was very stressfull especially as we had paid you a lot for the tickets. Were not happy!

Very good customer service responding quickly to emails and chasing me for a response which I was very grateful for!!
Followed the process to the end to make sure that tickets had been received and everything was in order.

WARNING! STILL NO REFUND AFTER REPEATED PROMISES – VERY DISAPPOINTING EXPERIENCE!

I am extremely disappointed with Gigsberg and the way they have handled my refund.

I purchased tickets for the Denmark vs Portugal event (Order #4957971), but the tickets could not be fulfilled, and I was promised a full refund.

On October 9, 2026, Gigsberg’s customer support confirmed in writing that my refund would be processed as soon as possible.

Since then, I have contacted them several times by email and WhatsApp. Every time, I have received the same excuses: their financial department has been notified, and I should wait.

On October 22, I sent a final formal complaint demanding my refund within 48 hours.

Today is October 25, and I STILL HAVE NOT RECEIVED MY MONEY OR A RESPONSE TO MY FINAL COMPLAINT!

This is absolutely unacceptable.

Gigsberg has had plenty of time to resolve this issue, yet nothing has happened.

I strongly advise other customers to be extremely careful when purchasing tickets through this platform.

Based on my experience, getting your money back when something goes wrong can be extremely frustrating.

I am now considering contacting my bank to initiate a chargeback and filing a formal consumer complaint.

Gigsberg, I expect my full refund immediately. I do not want any more excuses or empty promises.

I will update this review if and when I finally receive my money.

Tickets are 10 times the price it’s sold for on ticketmaster i wanted tickets to the adela concert january 28th 2027 tickets usually range from 35-45…. They wanted to charge me $324…

Booked 2 tickets for the Brodies lounge Liverpool vs Villarreal. Very prompt at replying via WhatsApp but was really vague when giving answers regarding when we’d receive our tickets. The day before we still hadn’t received them, contacted them via WhatsApp to be informed that our tickets weren’t available now due to “unexplained reasons”. Was offered alternative tickets which had a great view but would’ve been significantly cheaper than the hospitality packaged I paid for. I asked if I’d be offered anything else or a partial refund and was told no. When we got to the stadium the tickets wouldn’t load with the barcode constantly changing. Had to walk 15 minutes away from the stadium just to get the tickets to load after being told they couldn’t be downloaded to our apple wallet even though that’s what was advertised. Only use this company if you’re happy to wait less than 24hrs for the tickets (ours arrived at 12pm the same day). Also be prepared that you’ll pay nearly £277 for tickets that you won’t get to conveniently be offered alternative tickets which would’ve been nearly half the money.

Great communication, explained clearly what was needed and acteld quickly on responses. Very professional 10/10

Do not waste your time with these scam artists.
I bought tickets a month in advance, only to have them cancelled 20 hours before the event. I was told that my tickets were no longer available, yet the exact same tickets were listed for purchase on Gigsberg at a much higher price than what I originally paid.
They tried offering me low quality tickets that were nowhere near comparable as a solution. When I asked for a partial refund to accept the lower grade seats, they completely ignored my request. I am now waiting on a refund that will take up to 28 days, which is an absolute joke. I will likely have to involve my bank to get my money back.
Never again. I will never use these scam artists again.
They claim they are just a middleman, but even if that is true, they are allowing scammers onto their platform. Therefore, they are fully responsible for this bad review.