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GiftsDirect.com Reviews 

4,864
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,629 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and variety of products, finding them fantastic and beautifully packaged for gifts. Many people highlight the excellent service, noting the ease of ordering and the helpfulness of the staff. Reviewers frequently commend the efficient delivery service, with gifts often arriving on time or even earlier than expected. However, some customers experienced significant delivery delays, with gifts arriving late or not at all, sometimes missing important occasions. A few other people also felt that issues arose from customs clearance or parcels being delivered to incorrect addresses.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the promptness and efficiency of... See more

Product

People report positive experiences with product quality, with many recipients loving the Gourmet Breakfast... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and calling it... See more

Order

Clients share positive opinions on the ordering process, often describing it as easy and efficient, whether... See more

Quality

Customers consistently note positive experiences with quality, often praising products as fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered six Gourmet breakfast in a few months, delivered to Ireland, Spain and the USA. Initially there was major delays in delivery of my packages to the USA and important special occasions w... See more

Company replied

Rated 5 out of 5 stars

I have used this company on a regular basis over the last ten years. The range of gifts is extensive , the price point is such that everyone can pick a gift to suit their proposed spend and the gift i... See more

Company replied

Rated 5 out of 5 stars

Cherry, the lady that helped me went the extra mile, her patience and attention for my needs was exceptional. I had some technical problems trying to order a gift to send to France, I was blessed th... See more

Company replied

Rated 5 out of 5 stars

Your continuous follow up and letting me know what was happening with my gift.. your efficiency in delivering gift 🎁 on time I will definitely be availing of Direct Gifts again . I am so pleased w... See more

Company replied



Company details

  1. #5 of 6 best companies in Gift Basket Store
  2. #1 of 1 best companies in Cheese Shop
  3. #1 of 2 best companies in Chocolate Shop
  4. #5 of 10 best companies in Corporate Gift Supplier
  5. #33 of 37 best companies in Gift Shop
  6. #4 of 4 best companies in Wine Store

Written by the company

Why Shop At Gifts Direct? Welcome to Ireland’s largest gift hampers store. Here at GiftsDirect.com, we have been delivering the finest gourmet Irish hampers and luxury gifts worldwide since 1987. Whatever the occasion, we have the perfect gift that’s guaranteed to surprise and delight! There’s nothing like the joy of giving gifts and here at GiftsDirect.com, we make it our business to take the hassle out of gift-giving with our amazing range of gifts for all occasions. Sunday 20th June is Father’s Day and here at Gifts Direct, we have a great range of Father’s Day Gifts to show your dad how much you care. Surprise and delight that special hero with our great selection of whiskey gifts. We also have a beautiful selection of award-winning Irish hampers. And don't forget our great selection of experience vouchers! Our wide selection of Irish hampers is the perfect gift for loved ones and colleagues brimming with the finest Irish gourmet treats and fine wines. Treat all those amazing women in your life with one of our stunning range of gifts for her, including pamper hampers, spa days, and champagne gifts. For the guys, we have a great range of gifts for men including the finest Irish whiskey gifts and unforgettable experience vouchers including exciting flying gifts and adventure days. We deliver worldwide on all non-alcohol hampers with a next day delivery service anywhere in Ireland. Welcome, that special new-born into the world with our adorable range of baby gifts and christening gifts. If you're looking for something unique and memorable, then check out our amazing range of personalised gifts, from personalised champagne & wines to watches and jewellery boxes customized with your own personal message. Perfect for wedding gifts, wedding anniversary gifts or to mark those milestone birthdays with our collection of birthday gifts. For those hard to buy for people we have an exciting range of experience gifts, from exciting flying lessons to luxurious pamper days. Online ordering is quick and easy or give us a call and let us do the rest.

Only €7.95 for Ireland Delivery

Only €9.95 for UK & Northern Ireland delivery

Only €9.95 for UK & Northern Ireland delivery
Delivered with love & care since 1987 We’ve been spreading the joy of giving gifts for over 38 years.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.5

All reviews

(4,864)

1,626 reviews in the last 12 months

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Rated 5 out of 5 stars

Great

Super great service

16 July 2026
GiftsDirect.com logo

Reply from GiftsDirect.com

Hi Pola,

Thank you so much for leaving a review!

We’re thrilled to hear that you had a great experience with Gifts Direct and enjoyed the super great service. Knowing our team delivered a smooth experience for you means the world to us.

If you ever need anything else or have questions down the road, please don't hesitate to reach out. Thanks again for taking the time to share your feedback!

Warmly,

GiftsDirect.com

Rated 5 out of 5 stars

ALWAYS DELIVERED ON TIME

ALWAYS DELIVERED ON TIME . NO GIFT HAS ARRIVED DAMAGED OR BEEN LOST IN TRANSIT .

13 July 2026
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Reply from GiftsDirect.com

Hi Kerry-Lyn,

Thank you so much for taking the time to leave such a wonderful review!

Knowing that your gifts always arrive on time and in perfect condition means the world to us. We take a lot of pride in making sure every order is handled with care from start to finish, so hearing about your seamless experience really makes our day.

We truly appreciate your continued support of Gifts Direct! If you ever need anything at all for your next gift, please don't hesitate to reach out.

Warmly,
GiftsDirect.com

Rated 5 out of 5 stars

Efficient to deal with and prompt…

Efficient to deal with and prompt delivery of goods.

16 July 2026
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Reply from GiftsDirect.com

Marion,

Thank you for your wonderful review! We are so pleased to hear that you found our service efficient and that your goods arrived promptly. We always aim to provide a smooth and timely experience for our customers.

GiftsDirect.com

Rated 5 out of 5 stars

fantastic service

17 July 2026
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Reply from GiftsDirect.com

Hi Karolina,

Thank you so much for taking the time to leave us a review! We’re thrilled to hear that you had a fantastic experience with us. Your support means the world to our team here at The Irish Store!

Warmest regards,

GiftsDirect.com

Rated 5 out of 5 stars

Timely delivery and much enjoyed.

Timely delivery and much enjoyed.

15 July 2026
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Reply from GiftsDirect.com

Cyndi,

We're so pleased to hear that your delivery arrived on time and that the recipient enjoyed it so much. Thank you for sharing your positive feedback with us!

GiftsDirect.com

Rated 4 out of 5 stars

Well not that great

Well not that great, booked for the 20 July birthday, filled in date 20 July, delivered 18 July

So no birthday surprise

17 July 2026
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Reply from GiftsDirect.com

Dear valued customer,

We are truly sorry to hear the delivery date impacted your birthday surprise. We understand how important timing is for special occasions. We are reviewing our delivery process to prevent this.

GiftsDirect.com

Rated 5 out of 5 stars

The service was outstanding

The service was outstanding, the delivery was prompt and exactly as expected, and the gift basket was absolutely beautiful. The recipient loved it! I couldn't be happier and I'm truly grateful. Thank you so much!

15 July 2026
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Reply from GiftsDirect.com

Eduarda,

We are so happy to hear that you were pleased with our service, prompt delivery, and the beautiful gift basket. It's wonderful to know the recipient loved it, and we truly appreciate your kind words!

GiftsDirect.com

Rated 5 out of 5 stars

Delivery Issue Resolved

I have ordered six Gourmet breakfast in a few months, delivered to Ireland, Spain and the USA. Initially there was major delays in delivery of my packages to the USA and important special occasions were missed. Reason for delay was clearance when packages reached the USA as there was important information required for customs. It took several emails by me to ask that this issue be cleared by Gifts Direct and on the fourth delivery to the USA, you got it right. Thank you, very much appreciated. All my recipients love the Gourmet Breakfast.

17 July 2026
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Reply from GiftsDirect.com

EVC,

We appreciate you sharing your detailed feedback regarding your experience with our Gourmet Breakfast deliveries. We acknowledge the initial difficulties with customs clearance for your USA orders and the effort it took to resolve these issues. We are pleased that we were able to get it right on your fourth delivery to the USA and that your recipients consistently enjoy our Gourmet Breakfast. We value your continued business and are always working to improve our international delivery processes.

GiftsDirect.com

Rated 5 out of 5 stars

Very Good

quality product good value and delivered promtly

10 July 2026
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Reply from GiftsDirect.com

Sarah,

We're delighted to hear that you are pleased with the quality and value of our product, and that it was delivered promptly. Thank you for your positive feedback!

GiftsDirect.com

Rated 5 out of 5 stars

Excellent service

Order was delivered as promised and a very happy recipient at the receiving end .Lovely selection and delighted customer

9 July 2026
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Reply from GiftsDirect.com

Olive,

We're so happy to hear that the order was delivered as promised and that the recipient was so delighted with the lovely selection! Thank you for your wonderful feedback.

GiftsDirect.com

Rated 5 out of 5 stars

Always reliable and deliver upscale…

Always reliable and deliver upscale products with reasonable pricing and beautifully presented with great boxes. Great customer service and excellent support from first contact until delivered gift 🎁

9 July 2026
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Reply from GiftsDirect.com

Pamela,

Thank you so much for your wonderful review! We are absolutely thrilled to hear that you consistently find our products reliable, beautifully presented, and reasonably priced. Knowing that our customer service and support meet your expectations from start to finish truly makes our day. We appreciate your kind words!

GiftsDirect.com

Rated 5 out of 5 stars

Ordered gift for a special birthday

Ordered gift for a special birthday. It was easy to order and delivered when promised. Recipient was delighted with her gift. Excellent service.

6 July 2026
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Reply from GiftsDirect.com

Mrs T Fahy,

We're so happy to hear that ordering was easy and the gift was delivered as promised for such a special birthday. It's wonderful that the recipient was delighted with her gift. Thank you for your excellent feedback!

GiftsDirect.com

Rated 5 out of 5 stars

Another 5* experience

Another 5* experience - I would highly recommend GiftsDirect.com to anyone looking for excellence.

9 July 2026
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Reply from GiftsDirect.com

Madeleine,

We are so happy to hear you had another 5-star experience with us! We truly appreciate your kind words and recommendation.

GiftsDirect.com

Rated 5 out of 5 stars

Gifts arrived as expected very nicely…

Gifts arrived as expected very nicely packaged. Wonderful candy. Thank you.

8 July 2026
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Reply from GiftsDirect.com

Lynn,

We are so pleased to hear that your gifts arrived in excellent condition and that you enjoyed the candy. Thank you for your kind words!

GiftsDirect.com

Rated 4 out of 5 stars

Just great

Easy website to order from. Easy payment. Correspondence kept. Great choices.

3 July 2026
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Reply from GiftsDirect.com

Cornelia,

We're so happy to hear you found our website easy to use and appreciated our communication and choices! Thank you for your positive feedback.

GiftsDirect.com

Rated 5 out of 5 stars

Good service

Box was delivered even earlier than expected but was in good condition and everything was as I ordered.

2 July 2026
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Reply from GiftsDirect.com

Elisa,

We're so pleased to hear that your order arrived in excellent condition and even ahead of schedule! It's wonderful to know that everything was exactly as you wanted. Thank you for your kind feedback!

GiftsDirect.com

Rated 5 out of 5 stars

I just have total confidence in this…

I just have total confidence in this company to do what they promise to do. The products are fantastic quality . My friends in Germany who received the gift were delighted. I don't go anywhere else to buy gifts I want to send to my family or friends. The online shop is packed full with beautiful gifts at a range of prices and its very easy to complete a purchase. The customer service is so good and the follow up with despatch and delivery details are detailed
This gives me confidence and also trust in this company. Well done and thank you

1 July 2026
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Reply from GiftsDirect.com

Caroline,

We are so incredibly grateful for your wonderful feedback! It truly makes our day to hear that you have such confidence in us and that our products, especially the gifts sent to your friends in Germany, brought such delight. We are thrilled that you find our online shop easy to navigate and appreciate the quality of our offerings and the detailed follow-up on dispatch and delivery. Building trust and ensuring a seamless experience for our valued customers is always our top priority. Thank you for your continued support!

GiftsDirect.com

Rated 5 out of 5 stars

All good from ordering to delivery

Simple to order - inform atjion about progress was clearand the gift itself was much appreciated.

1 July 2026
GiftsDirect.com logo

Reply from GiftsDirect.com

Andrew,

We're so glad to hear that your ordering experience was simple and that the gift was well-received! We appreciate your kind words.

GiftsDirect.com

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