Gosnox Reviews 

The customer service was amazing. Rose assisted me very well and quickly resolved the issue I was having with the socks, as they arrived damaged. She was professional, helpful, and made the whole process easy. I am very satisfied with the support I received.

Customer service is great.
My order was probably stolen (it said delivered but never got here) and, as soon as I contacted CS to mention the issue, they went all the way to help. After just a couple of emails, they re-sent my order, which got delivered today.
I haven't tried on my socks yet but the look lovely and the quality seems very good. I am looking forward to wearing them!

Absolutely disgraceful customer service. The order was shipped late meaning I missed it when moving away as it came a week late. No help at all with this.
Finally managed to get a friend to collect and have so far sent 4 emails to initiate the return and they are responding and simply avoiding the return request. Seems a really dodgy company! Save your money. They are shocking to to deal with!

***Updated 14/07*** per Gosnox reply.
-My order was returned to you on 15/06. I have now not received a refund. I emailed on 13/07 to chase this, ***Reached out to you*** (as you advised with my order number, so you have recent correspondence from me chasing up my refund) and again I have had no reply from you.

Please reply and acknowledge my email and refund my return!

This company is an absolute scam!
Avoid!!!!

Bad fit. Some of the ancle socks are way too big (grey, black and white). The customer service only sends standard (ki) answers without reading the message.

And yes it is your Shop! I wrote you several times and the best part is that it was you Rose answering my emails. You told me i did something wrong and cant read the sizeguide. I ordered ALL sizes you have and NONE of them fit because they are too big. So i am really sad to hear that you have tried to find me in you system…..

Great adverts … really pull you in … bogof … fantastic! Until they arrive, far too big and you ask for a refund!!!
Almost like asking them to kill your granny! Did you try them on? Yes how else would I know they don’t fit??! Sorry then we can’t refund you, quote:
‘To clarify, for hygiene and safety reasons, we’re unfortunately unable to accept returns on any items that have been worn or tried on , even just once. This is because compression socks are considered intimate wear, similar to undergarments, and can’t be resold once used. These rules are in place to protect all our customers’ health and safety.

Additionally, since your order was part of our Buy One Get One Free (BOGO) promotion, both pairs are linked under a single offer. This means they are treated as one combined purchase, so partial returns (returning only one of the two pairs) aren’t possible. The reason is that the free pair is automatically added as part of the promotional set, rather than being purchased separately.’
Be warned … really don’t bother!!!!

I highly recommend staying away from this company. The compression socks they sell are made of terrible, cheap material that does not meet basic expectations. When you try to complain or return the product, they hide behind "hygiene rules" and predatory promotional policies. They run a Buy One Get One Free (1+1) offer specifically to block returns, claiming that because it is a promotional set, you cannot return the items.
​To make matters worse, their customer service is an absolute joke. After receiving completely useless garbage, they had the nerve to offer me a pathetic 10% refund, which amounts to a insulting 3 EUR, or a discount on a next purchase. I have no reason to ever buy anything from them again. Save your money and do not fall for their scam promotions or low-quality products.

Excellent product. The socks have made my feet less painful after working a 10 hour shift on a busy hospital ward. From the first day I noticed the difference. The customer care team are excellent and I’ve ordered two more pairs!

I don’t recommend buying from this website. I can’t rate the product because it never arrived. The product should have been here over a week ago (according to their shipping information).

Avoid this company.
No return page on their website. I contacted customer service, they refused to offer a return or refund and instead kept pushing discounts for future purchases.

I've gone back and forth with customer service and got nowhere. Very frustrating experience and not a company I'll buy from again.

It is falls not tru they charged me more than 56 dollars but sinc 12 dayes i dont recived my order they told in customs then in correr delivery but all falls please dont buy from them

Best socks I've every purchase so pleased with them and good price quality is excellent
Can't recommend enough just brilliant

My order got lost in the mail which was my local carrier’s fault. I contacted customer service and Rose helped me out really well. They immediately sent me a new package which I received in a few days. Really happy with my socks!

They will not return or refund, even for quality issues. They will only offer a discount if you buy more! I have found that one size in one color fits completely differently than the same size in another color. The orders are not in professional packaging. One came from overseas and another from CA stuffed into a bag. Its very odd and shady. I have given up on their customer service.

SNOX is a serious and reliable company, my package is was lost during shipping, they immediately replied to my message and sent another package!

If I could put a minus it would be a massive -100!!!
Stay well clear from this company.
As previous reviews on this site says the quality is awful, the pattern doesn't even resemble the pictures on the webpage...but worst of all the ignorance of the customer service. I contacted them as I wanted ( and still want) to return them ASAP and get a refund as they say on their webpage the will refund within 30 days. I sent 2 email (in the same thread) before I got a reply. Their reply was: "I have noticed that several cases have been opened, which has resulted in multiple simultaneous email threads. To help us assist you more effeciently, we will close this thead and continue our conversation in the one I just repied to. We appreciate your understanding and patience as we work to resolve your issue as quickly as possible. Best regards SNOX Rose, Customer Care Representative"
Where do I even start:
A) It was, and has always been, only 1 (one) thread!!!
B) No reply of any sort before OR after they shut me down!!!
C) Completely ghosted by the company so PLEASE DO NOT ORDER ANYTHING FROM THEM UNLESS YOU WANT TO PART FROM YOUR MONEY FOREVER!!!
Absolute sham of a company!!!!

Sent from China, package was handed over to a SpeedX (U.S.-operating last-mile delivery company) who marked our shipment as delivered. Photo proof of delivery was a partial view of the box without any surrounding evidence of the location it was supposedly delivered to. SNOX was very dismissive of our initial attempt to request a replacement. Order placed in December, we were ghosted, SNOX only started email communication with us once we disputed the charge with our credit card company. They attempted to show "proof" of delivery and denied any responsibility but ultimately offered a refund or replacement. After 6 months and poor customer service we denied a replacement and requested a refund, which again did not come, they stated "because of open dispute with our credit card", which was already closed x 14 days. Shady, unprofessional, worst customer service I have ever seen. Do not recommend.

Absolutely rubbish quality. Definitely trash from AliExpress sold at a higher price.

The after care service was second to none. I had an issue with size and the assistance I received from Rosie in customer care was truly exceptional.
Also, I may add, the quality of the tights is so much better than I could have imagined in "this day and age".
I would recommend this company and products to all those who need support for their legs.

THOSE SOCKS ARE REALLY EXCELLENT.
THEY ARE A GAME-CHANGER.
MY LEGS ARE FEELING SO LIGHT AND COMFORTABLE, EVEN AFTER SPORT
TRULY RECOMMENDED