Gonser Reviews 

I had to cancel and order and had immediate assistance. Thank you!

Quick delivery
Sturdy materials.
We needed a folding desk for our music recording studio and this one fits perfectly 👌

One of the items came broken - can happen. The products here are cheaper than the competitive brands, so this should be accepted by customers as long as the product can be replaced. The customer service did a great job in order to replace it. Now all works

The order arrived very fast and in perfect condition.

Gonser was kind enough to offer me a coupon for the price of the purchased items, to avoid further unsustainable transports and expenses.

Usually delivery is as per estimate. Packaging is always sufficient and not too much waste.

Two days later after ordering the product is still not sent. Contact only via email, bullshit AI is answering, no human contact. Avoid this platform, Galaxus is more trustable.
Ordered today, delivered tomorrow is bullshit. Transporter Planzer confirmed important delays are usual business with them.

Update

Gonser sent an email from info@ saying the packet was provided to Planzer but these latter still are waiting for the packet they need to deliver
No telefon number or live chat is really a pain to get issues solved quickly. Galaxus provide chat at minimum and always help solving things quickly.
Gonser prefers email thus you get shity support and frustrating wait-for-email-response

@gonser: so you are experimenting the same frustration. A comment you cannot get information from and get the situation solved, impacting your reputation.

You want better feedback ? implement a chat with real humans willing to solve you operational failures. And please no 848, customer don't want to pay for low grade service in addition.

Next day delivery promised, but not furfilled. In the email after purchase it mentioned that I would get another Email where I can track my parcel, but it has been over 24 hours and I still have not recieved anything. You would imagine some better customer service if spending a lot of money for a product. Please do not expect the next day delivery as promised by them

I ordered a paddleboard from this company specifically because their website heavily advertised a "buy today, get it tomorrow" guarantee. It has now been two full days since my order, and the board still hasn't arrived.

If a company uses next-day delivery as a marketing tactic to secure a sale, they need to honor that timeline or at least proactively communicate any delays. I can't speak to the quality of the paddleboard itself yet since I am still waiting for it to show up, but the fulfillment process has been incredibly disappointing.

Do not order from them if you actually need your gear by a specific date or expect them to honor their shipping guarantees.

Ordered a product with then only because it was written „ordered today, delivered tomorrow“. 3 days passed and I didn’t receive the order or any delivery information yet. I needed the product on a specific date, didn’t buy it at another place and ended up with no product on the day I needed it! There’s no phone number I can call, their customer support is only by email and they don’t answer in time. Very frustrating. Never again.

We ordered a Sideboard and on the Photo realy looks nice but when it arrived after almost two weeks what a Shock of the material, terrible, it was a very very bad material and it was defect already. To give back this package was a tertible experience with the customer service which exist only by eMail. When we finally manage the rreturn they gave us a voucher for another order and this time everything worked fine.

I accidentally placed two orders. I immediately contacted Gonser and asked them to cancel one of them. They confirmed in writing that the order was cancelled.

The second order, which I had already paid for in advance, was delivered without any issues.

However, about 1.5 months later I received an invoice from POWERPAY for the cancelled order, as if it had been delivered.

Both Gonser customer support and the shipping company confirmed that the shipment had been stopped and returned to the sender. Despite this, Gonser still insisted that I should pay the invoice. Instead of correcting their mistake, they even offered me a voucher.

I spent more than an hour dealing with this issue, exchanging emails and trying to prove that I never received the cancelled order.

Think twice before ordering from this company if you choose invoice payment. This experience caused me unnecessary stress and wasted a lot of my time.

Very unprofessional and not client related customer service. The handling of a complaint takes now over 1 month and still not solved.

I ordered a parasol that was defected. Gonser's customer service gave me a giftcard for the purchase value of the parasol. I ordered a table ventilator with the giftcard. It was also defective. I wrote their customer service that now I want a refund to my card or bank account as I don't want to order anything from them as both products had been defective. They said that they can only refund me in a form of a giftcard and refused to refund more than 30% of the purchase price of the decected table ventilator. They claimed that they can't refund me into my credit card or into my bank account because they gave me a giftcard! Never order from them / you'll get defected items only and lose your money!!

I bought a portable air conditioner which arrived 3 days later than advertised (day after the purchase!), and without remote control and installation accessories: exhausting hose and adapters. I am so disappointed.

I ordered three metal cabinets from Gonser (Order No. 7938302):

* Kommode Metall KLAUS 4 Schubladen 80 × 101 cm (CHF 119.90)
* Kommode Metall KLAUS 6 Schubladen 80 × 101 cm (CHF 129.90)
* Kommode Metall KLAUS 3 Schubladen 42 × 101 cm (CHF 84.90)

The 4-drawer cabinet was delivered first. The other two never arrived on the scheduled delivery date. I contacted Planzer directly, and they confirmed they had never received the shipment from Gonser.

After contacting Gonser, I finally received the 6-drawer cabinet several days later. However, the 3-drawer cabinet (CHF 84.90) is still missing.

The most frustrating part is that, according to Gonser’s order status, everything appears to be delivered, even though one item has never been received.

I have had to spend a considerable amount of time contacting customer service and the courier just to locate items I have already paid for. This level of service is unacceptable.

I sincerely hope Gonser resolves this issue immediately by shipping the missing cabinet without any further delay. Otherwise, I will be forced to take legal action to protect my rights.

At this point, I cannot recommend Gonser based on my experience.

I ordered a mobile air conditioning for my 92 years old dad living in Paris. It came to me with two missing pieces. Customer service did not answer to my request, so I had to buy one from a different company and brought it to my dad. When back home I returned the product to Gonser and asked for a refund. They did not accept any refund and sent me instead a the CHF800 value of the product in voucher. I am not a Gonser client, never bought there and only got the air conditioning system since it was out of stock in most shops when I needed it. It's just not ok. I will give away this voucher and I do recommend not to buy from Gonser. There is no customer service and the company is just not reliable.

I placed an online order, but my previous address was automatically filled in during checkout.
Immediately after placing the order, I contacted the company by email and through the contact form on their website. I was told that I would receive the tracking information so I could change the delivery address. Unfortunately, that never happened.

Instead, I only received a photo from Planzer showing that the package had been left outside an apartment building where I have not lived for more than two years and where my name is not listed on the mailbox or doorbell.
Since then, I have called the company several times and tried to contact them via email, Instagram, and Facebook, but I have received no response at all.
I expect the company to either resend my order to my current address or issue a full refund, which is the appropriate solution given the circumstances and the complete lack of customer support. I will keep pursuing this until it is properly resolved. This situation has not only wasted my time, but it has also cost me money, which is completely unacceptable. I hope they take responsibility for the way they handle their customers because this level of service is completely unacceptable and shows a lack of respect for consumers.

Defective product, I ordered a fan which had broken pieces inside that makes it impossible to use due to the noise it does with the broken parts inside. I have written to Gonser right away for a return and it still not approved . I got one reply after almost a week for pictures and then nothing. I have following their policy the right to return it and nothing happens.