Bolt Reviews 

The service is good

I always have wonderful trips never disappointed. Communication while waiting for pickup also make the service easy

Worst e-hailing services ever! Failed to render appropriate service. Significant delay in pickup time then the one stated initially upon booking causing me to miss my appointment. Forfeited the appointment and yet Bolt still charge full price with no refund. Offered a tiny compensation which wont even get me a cup of coffee. And worst part, everytime i seek assistance, even case not close, im redirected to a new agent and everytime i have to retell my horid experience. Poor service. Poor customer service.

للاسف يوم الجمعه 2/9/2026
سحبتو مني مبلغ رحلتين لاني طلبت مرتين ولم يتوفر سائق ولم يتم ارجاع المبالغ

Hello
Some driver smell awful some they listen to the radio with languages. But I very Happy of some driver.

Since Fri Im trying to get attention from customer service. I wasn't satisfied with their solution. Ive ordered a ride on Fri afternoon in Lodz Poland. It was showing me to wait 12 minutes. I was fine with this. I had still plenty of time to catch the train. Then I saw the driver stopped for a while and when he started moving the waiting time was longer and longer. Then he stopped again like ho was lost. Finally he came to departure. I was coming to the car and the driver started moving his car which I stopped. I was very surprised that inside his car already were three people. Not happy at all plus Ive missed my train . Customer service is avoiding me sending the same automated response. Do not use them

If offers a great service

For the fact that you can bolt at night and they don't hesitate to come it makes it more reliable 👌👌👌

The drivers have all be very good with one exception, but otherwise I love Bolt!

I booked a ride on bolt last month. I realised that I had to change my destination so changed it on the app and the app accepted the change. When the driver came, he refused to take me to the location and parked his car. He also refused to cancel the ride. I called their customer service and they assured me that I would get a refund to my bank account and not bolt balance. After cancelling the ride, I was sent a message from bolt to accept the refund and lo and behold, they gave it in the form of bolt balance. Ever since I’ve been trying to get them to correct their mistake, they tell me it can’t be reversed and keep closing the case. Honestly the worst customer service and I’m now stuck with bolt balance that I’ll never use.

Just a taxi ryde with ordinary taxis and the same rates as local taxis

Used Bolt in Vilnius and in Kaunas during my first visit there in September 2026

Болт польша отстой. Bolt Warszawa Good drivers, but management supports genocide—I won't use this service again.

The trip that never was…. TL;DR: Never pre-book with Bolt.

We had group members who do not walk well, and therefore needed to book a ride from train station to restaurant. To ensure this, we booked the day before and got confirmation. We even got confirmation DAY OF that a driver had been found for our trip - great right? Wrong!

We are at the station 10 min before the planned trip, and there is still no driver information provided. We become a little nervous, but try to trust the vehicle will show up in the time slot confirmed. As we start the window of time of arrival and still no information, we start trying to find a contact number for support: this proves entirely fruitless, as we spend the next 8 minutes trying to figure out how to actually get in contact with anyone. Still no driver.

At the end of the window of pickup, we get a notification - Sorry! Your ride has been cancelled as we could not find a driver.
If this had been the case the day before when we booked, or even half an hour before pickup, this would’ve been fine. But now we’re stranded, 10 min before we need to be at a restaurant for a 60th birthday, that’s a 30 min walk away.

We ended up getting a ride from some kind strangers - but I surely will never be using Bolt again. I hoped their services would be up to par with Viggo, who they bought up and which worked impeccably, but it seems they’re a part of the larger shitification who spend money on aggressive SoMe marketing rather than put it towards providing a service that actually works.

Their service good

Cars are clean and neat 👌

Afforded prices

Tried to book an XL bolt three times in Paris. Waited for over 10 minutes each time and could not get a driver and had to take public transport instead. Even after boosting the ride still was not able to find a driver. Then tried to book another bolt from LGW into London. Same thing happened where the app kept cycling through drivers and trying to get me to prioritize the ride. Only got a ride 26 minutes after booking and having two other drivers cancel the ride. Definitely don’t recommend this app.

Our trip was supposed to be ~1 hour but instead it was over 3 hours as the car needed to be charged 2 times during a 70km journeys as a result we missed our scheduled check in time. I contacted support and they offered me a 2 Eur refund for a 150Eur trip. I also got stuck in an Ai loop multiple times and had to speak to 3+ different agents and still got no resolution. They said I should just get out of the car and book a new ride. On the highway?

It is a great service. But a little expencive. Martin from Sweden