Autry Usa Reviews 

2 things: When ordering the Autry Medalist sneaker for men, I was under the impression the shoes were true to size-not true. The shoe was too tight. Second, after wearing around the house for 2 days to break in, my feet hurt so bad, so I returned. Not only did they deny my refund, they required me to send money if I wanted the shoes returned. This is a sham company operating as a luxury brand. The customer service was terrible, the shoes were terrible. I doubt they will last long in the US. Buyer beware! $250 mistake but I let them keep their garbage. Also, the tongue of the shoe isn’t even stitched together - leaving the foam exposed-they wouldn’t hold up well for the long term.

What a joke of a company. I thought this was a high end shoe company. DON'T get it twisted. These guys are sharks. Sent me the wrong size. I sent an email 7 days after receiving because I did not open them until then. They sent emails back and forth until it was after the 14 day return period. Then told me that it was past the 14 days and nothing can be done. Yeah, but first complaint was inside that period. Well, that does not count. Absolutely disgusted with this company. Will no longer be purchasing their shoes and will have to file a charge back with Amex.

Very disappointing experience with Autry.

After only one month of normal use, one shoe became extremely uncomfortable. The issue comes from the rear part of the shoe made of suede, which folds inward under the heel and creates constant friction. The other shoe is fine, which already rules out “improper use”.

I take good care of my shoes, use a shoehorn, and wear sneakers from many other brands without any issue. Autry nevertheless claimed “improper use” without providing any evidence, refused the claim, and kept the shoes in Italy while asking me to organize and pay for the return myself.

This handling is unacceptable for a brand positioning itself on quality and craftsmanship. Beyond the product issue, the customer service response was dismissive and rigid, leaving no room for a fair discussion.

I expected much better. I will not purchase from this brand again.

Dear Autry Team,

I am writing to express my deep disappointment with both the quality of your shoes and the overall customer experience.

From the moment I put the shoes on, it was clear that the quality is well below expectations for the price you charge. The materials feel cheap and uncomfortable, and even after taking only a few steps, the lack of proper support and craftsmanship becomes evident. These shoes do not provide the level of comfort or durability one would reasonably expect from a premium brand.

Furthermore, the delivery process was unnecessarily slow, which added to the frustration. Once the shoes arrived, I found your customer service to be unhelpful and far from solution-oriented. Instead of listening and trying to resolve the issue, your team seemed unwilling to take responsibility or offer any meaningful assistance.

The return procedure is another major concern. It is overly complicated and rigid, creating unnecessary barriers for customers who simply want to return a defective or disappointing product.

Overall, this experience has left me with a very negative impression of your brand. I truly hope you take this feedback seriously and improve both your product quality and customer support going forward.

Sincerely,
Tim

This company has the worst customer service I have experienced. After using their online sizing tool, they sent shoes that didn't fit for my niece's birthday. However, there is no order form emailed and you can't log back in and pull an order form if you purchase as a guest- so you can't return. So, I ordered a second pair in a size up, intending to return the first pair. The second pair arrives in the same incorrect size while I was out of the country. This extends past their 14 day return window, so I now have 2 pairs of the same shoe in the same incorrect size that they will not exchange. They have never been worn past being tried on; and even though I offered to pay for the shipping back to the factory in exchange for a pair in the correct size and a store credit for the second pair - they will not do it. Inexcusable.

Beautiful design, but the worst quality of sneakers ever had! Bought two pairs of Medalist, one of them was the vintage or used design! One of the the soul broke after half a year of wear! The other, the vintage one, all seams disappeared after the first wear! And this for 180 and 260 Euros of payment! Not recommended, buy Adidas or Puma but not these expensive pieces of...

Shoes started falling apart after a few weeks.

zdecydowanie nie polecam marki. zakupiłem buty przez innego sprzedawcę, ale AUTRY rozpatrywało reklamację. buty zaczęły wykazywać wady fabryczne po pięciu razach na nogach. oczywiście AUTRY nie widzi swojej winy i odrzuca reklamację. produkt to badziew. na bazarze kupisz lepszą jakość. podejście do klienta też kiepskie. nie pozdrawiam marki AUTRY!

I definitely do not recommend the brand. I bought the shoes through another seller, but AUTRY considered the complaint. The shoes began to show manufacturing defects after five times on my feet. Of course AUTRY does not see its fault and rejects the complaint. The product is crap. You can buy better quality at the bazaar. The approach to the customer is also poor. I do not greet the AUTRY brand!

WTF? Wrong shoes, wrong Data to send the package back. Just took my now hours to find out. They are not only take a lot of money for middle class shoes, they are also stealing my livetime

Buyer beware they will look for reasons to not accept your return and in my case i just wanted a larger size after i wore them out once. I submitted my return within a few weeks then they had me send them back but declined to give me a larger size or accept my return. Now to ship them back to me it costs more than i paid for the shoes. This business operates like its a scam

I purchased a pair of these sneakers only to find upon delivery that the Stars & Stripes flag is displayed incorrectly on one side of each shoe.

The stars should always be on the direction-of-travel side with the stripes flowing behind.

Returned for full refund due to gross error.

Terrible quality and non-existent customer service!

Shoes are hype but very bad quality! Your money is best spend at Axel Arigato or Bob Wolf!

Poor quality, overpriced shoes and lousy customer services. I bought a pair of Reelwind sneakers through the official webshop. The outer sole was poorly glued and was loose. Upon returning the shoes, I received the amount paid minus shipping costs. When I asked for reimbursement of the shipping costs due to a manufacturing problem, they repeatedly turned my request down, assuringly according to company policy. They never bothered to inquire what the fault was, so I guess they don’t really care about improving their products/production process. And according to other similar trust pilot reviews, there is a pattern. Do not buy these shoes. I know I won’t.

Really disappointed with the longevity of these shoes. I bought the medalist leather trainers and the seam on one of the shoes has ripped leaving a hole by the sole. Expect this from cheaper brands but not for the price that was paid.

I purchased a pair of Autry Medalist Leather Sneakers through Mr. Porter and was extremely disappointed with both the product and the service. Within a short period, the shoes showed significant defects, and despite providing clear photographic evidence and proof of purchase, Autry insists on a lengthy and inconvenient return process.

Their rigid policies and lack of regard for customer convenience are unacceptable for a premium brand. As a self-employed professional, the unreasonable time and effort required to resolve this issue have been a massive inconvenience. I expected better quality and customer support from a brand at this price point. I won't be buying Autry products again.

I have a low medalist model in white, leather and they are extremely uncomfortable on the back where the Autry label seam is so I can't wear them because it hurts.

Not everything should be based on the good design! Guys your quality is crap! For real. Bought the pare of shoes 2.5 weeks ago - and first time of my life the sneakers had a gap on the place of the seam where the feet is bending. How it’s possible - 170 euro shoes distracting after half of a month of wearing.

I have been informed by Autry that they are refusing to issue a refund on the grounds that the returned items do not correspond to the original contents of the delivery. I wish to clarify that I returned the original items in their entirety, and I have a witness to this effect. It looks like that the original items were exchanged during their transit back or directly in the warehouse of Autry.
In accordance with EU consumer law, once the goods are in transit back to the seller, the seller bears the risk of any loss or damage during the return shipment. I have retained the receipt and tracking information from the shipping service, which confirms that the return package was dispatched in accordance with the return policy.
However, Autry refused to accept any evidence or explanations.
PayPal also denied to grant the buyer protection.
As a buyer when you return the purchased items, you don‘t have any chance to win such a case. Neither a seller, logistics, DHL as dispatcher nor PayPal are interested to clarify this issue and bear the costs.

Be very careful with your return!

Customer service 0/10

I sent back my shoes after having tries them 1 day at home.
Customer service did not accept to reimburse me and the only options they proposed me have been to 1) destroy them 2) have a parcel collect them at my expenses.

Will never buy again from these guys and I strongly recommend NOT to.

Go rather buy Golden Goose for real quality and service.

Best

The worst customer service. They do not allow for address changes even after directly contacting them.
The customer service on the phone has absolutely no experience how to deal with customers.