JP HOME Reviews 

For a month JP has been telling me they are sending me SMS messages to arrange my SKLUM delivery. I have not recieved any messages or emails and when i try to schedule the delivery on the website it does not work. I tried calling but no one picks up. I have trying to fix this with SKLUM by email for ages and no success. SKLUM order 101018-0408-80081838. I will be filling a formal complaint if my package gets sent back. Absolutely terrible service.

The 2 men were charming polite professional and very good at their job

This is the second or third time I have been waiting in all day for an IKEA delivery (from the Bordeaux shop) from this firm, which appears to use a variety of “gig-economy” delivery drivers.
In the past, there have been incomplete deliveries, which the drivers always put down to the warehouse that loads their vehicles. Can’t they all check together that they have the correct packages?
I always get a really wide delivery time, typically between 9am and 4pm. I am supposed to get an SMS on the day with a QR Code to give to the driver and a tracking app. I have only had this once in all the 4 or 5 deliveries I have had.
This is massively unsatisfactory and I am essentially trapped in my house all day waiting for a delivery which may or may not be complete.
It’s now 11.30am and no sign. I have a meeting at 3pm, and if they arrive then or after, I will have to suffer this all over again. I wish IKEA would review their delivery providers!

I am very disappointed with the delivery process.

My washing machine was marked as transferred to the carrier more than a week ago, but since then there has been no update at all. I also contacted customer service to ask for information, but I have not received any reply.

I understand that delays can happen, but the complete lack of communication is frustrating. At this point I would simply like to know when I can expect my order to be delivered.

I hope JP Home will respond and resolve this situation quickly. If they do, I will be happy to update my review.

The delivery service tracking seemed useful and well done, but the delivery never happened, phoning was useless as my call were not answered. I later learnt the delivery team stated that no one was at home to receive the package, while I waited for hours. This is an unacceptable behavior.

Feeling absolutely disrespected. I called on Wednesday to confirm a pickup for Thursday and they confirmed everything is ok. On Thursday I wait, no one appears. I call them and they say "sorry, we did a mistake, it will happen tomorrow". I double check if they have all info and they say "YES, WE KNOW WE NEED TO SEND 4 PEOPLE, IT'S 100KG". Ok. Friday morning I have 2 people at my place saying they can't pick it up because it's too heavy... when this was confirmed for 2 consecutive days on the phone, they weren't able to arrange the correct delivery. On the phone, they promised the same 2 delivery guys would be back with support of other 2 additional people. Its 1PM and they call me asking if it can be replanned for Sunday. NO. Not happening. How many extra days do I have to request at work to wait for incompetent people to do their job????
Please solve it. Today.
319209151

Took time from work to wait in for my delivery which never arrived. I now have to take more time off of work for next delivery...
I am now on my second call and keep being told wait five minutes and they don't answer! I am writing this because of no answer and therefore no reasonable excuse.
No explanation....
Terrible service

Two deliveries on different occasions and both times I was impressed by the communication and service. Fairly accurate delivery estimates but pleasant and professional operatives. Best delivery service I have encountered in France.

My delivery from IKEA, entrusted to this company, has not arived for the 3rd time. I have been waiting 9 days...

Thanks for your reply. the ON is 160933392. I have ‘chatted’ with 11, yes 11, IKEA people and I’ve had 3 delivery dates ‘confirmed’. I have spent hours and hours waiting in my home as everyone assures me the delivery is on the truck and it will arrive. Yesterday, I eventually got to a supervisor who was full of platitudes and reassurances and did say”I’m actively following up with the delivery team to get you a confirmed and relatable update today, not just what is showing on the system” - he actually said all that whichlead to NOTHING. He didn’t send me a transcript but fortunately I made one myself after someone else promised to guarantee delivery then didn’t send me a transcript and of course the delivery still never arrived. You are the only person who has contacted me and that’s because I wrote here. I’m just wondering where 1278.15 euros of order is? No one knows. The worst service I have EVER experienced. Giving my ‘phone number is no good as the house is in the old town of Antibes and reception is very poor. Please contact me on here as it comes to my email. Provide me with your email address please as I can’t post mine here.

Excellent service , prompt and reliable

I have a tracking code claiming this company has to deliver my SKLUM order but nothing works on their end. Their website is faulty and does not let you chose a delivery time, No customer service to pick up the phone, No one calling or sending an email informing they have the order ready to deliver. No replies to the several emails sent asking for an update or solution to get the goods delivered.
OvVerall, if you can, avoid this company. Belgium

Tracking number: 89387991. I am waiting for a delivery from SKLUM.com. The products where send on 23 may but when i follow the track and trace on the website Agediss it say: order not found.
This is really annoying because i dont know where my order is.

Hello, tracking provided doesn't work on your website and it is impossible to reach you. Please urgently inform us when our order with tracking 89385385 + 89387748 will be delivered since you've exceeded the delivery date? Thank you.

Horrible. Its been almost 1 month I am waiting for my delivery. Despite calling them everyday, nothing changes. Sometimes they even ask ME to call their partners for the south of France... they don't take ANY responsability. Why I have to do it? I am the customer. The parcels have all been received to your warehouse but are still not delivered. It's a disaster

I ordered outdoor furniture from Sklum and got an email confirmation that Agedis received the package 2026/05/23. Since then I have not heard anything from Agedis, and the website shows an error message when I type in my order number (89388002) and area code. I have also emailed Agedis without receiving any replies…. Where is my package?!!

Please check my tracking number 89384903. When will it be delivered? It's been too long with no updates.

I have been told on multiple occasions that someone would contact me shortly, but I have yet to receive any follow-up.

I would like to request that you contact me today — by email or SMS — to schedule an appointment. This has been pending for too long, and I expect a response by end of day.

Tracing number: 89384173

My order(89385156) was shipped from the Sklum warehouse on 19/05/2026, but there has been no update on the website (a week). 'Aucune commande n'a été trouvée avec ces informations'. Seeing this problem a lot in the reviewers, the system seems very bad.

Bosch dishwasher delivered this morning. We had indicated on the order form that the old appliance was to be removed. Delivery man said no, because there is no room on the van because you are the first delivery of the day. We were informed that JP Home would arrange an alternative day to collect the old appliance (fulfilling EU Directive on disposal).

So, poor planning by JP Home reference the old appliance & the first delivery of the day (he had taken a larger box off the van!) or this is a deliberate ploy to avoid fulfilling the EU directive on disposal of old appliances. Either way, we are now at home for 2 days instead of one. We had conflicting times for delivery right up to 08H15 this morning … when the new Bosch dishwasher was delivered.

Commande/Order Number&Date ordered

2111209175-0/ 12.05.2026

My order has been sent by Sklum on the 7th of May and a tracking number has been given. The tracking number on the website isn't working, I have been trying for 2 weeks now, and it is impossible to find a phone number of the company. There has been no reply on my e-mail on the website as well (1,5week ago). Would be nice if they actually provide a working tracking system and if they also react on e-mails. For now: I would like to know the status of my delivery with tracking number 89378693 (as this seems to be the only possible way to get a reply).