Well other than never receiving my order the customer service was good. My order was shipped to the wrong address, but customer service made sure I was reimbursed promptly. I decided not to take a c... See more
Company replied
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Review summary
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When I was placing my order the system had a hiccup and place it twice. The next day I realized and contact customer service. However both items have gone out to be deliver, so I couldn't cancel one o... See more
Company replied
Julia responded efficiently and positively to a time sensitive order issue I had with Cartorya. Saving me a ton of money and hassle. Thank you Julia!
Company replied
Great customer service. I made an order twice by mistake, sent an email to explain and they cancel the second order within minutes.
Company replied
3.7
Average
64 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
She listened to me and handled…
She listened to me and handled everything perfectly .
Very grateful!
Mary
1 September 2026
Unprompted review
Reply from Cartorya
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards.
Customer Service Team
Mistake fixed promptly
Product is advertised well. When a mistake was made, Durian immediately rectified it to my satisfaction.
1 September 2026
Unprompted review
Reply from Cartorya
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
Reply from Cartorya
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
Very good attention costumer’s services
Very good attention costumer’s services
2 September 2026
Unprompted review
Reply from Cartorya
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards.
Customer Service Team
I wasn't happy with my choice of…
I wasn't happy with my choice of product. I emailed cusomer service and they helped me. They were friendly and efficient dealing with me.
24 August 2026
Unprompted review
Reply from Cartorya
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
Quick and helpful response!
24 August 2026
Unprompted review
Reply from Cartorya
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
The product was delivered promptly and…
The product was delivered promptly and the company dealt with my disatisfaction very quickly. Thank you very much. Dave
24 August 2026
Unprompted review
Reply from Cartorya
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards.
Customer Service Team
Duplicate order
When I was placing my order the system had a hiccup and place it twice. The next day I realized and contact customer service. However both items have gone out to be deliver, so I couldn't cancel one of them. Durian at customer service told me to keep both items and he went ahead a refund one of them. He was very pleasant and fast in processing my refund. Great customer service
23 July 2026
Unprompted review
Reply from Cartorya
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards.
Customer Service Team
Faulty product, excellent customer service
While I was genuinely disappointed by the performance of the julienne knife, I was extremely impressed by the responsiveness and refund by the customer service team. True professionals.
19 August 2026
Unprompted review
Reply from Cartorya
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
Great Customer Service
Julia responded efficiently and positively to a time sensitive order issue I had with Cartorya. Saving me a ton of money and hassle. Thank you Julia!
17 August 2026
Unprompted review
Reply from Cartorya
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards.
Customer Service Team
Thank you for excellent customer…
Thank you for excellent customer service.
16 August 2026
Unprompted review
Reply from Cartorya
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards.
Customer Service Team
Terrible
If I could leave no stars I would. Customers service is -1. They said they delivered my package and I never received anything. Don’t buy from here.
14 August 2026
Unprompted review
Reply from Cartorya
Dear customer,
We’re sorry to hear about your experience.
We’ve already reached out to you directly to help check the shipping status of your order. Our team will follow up closely and make sure you either receive the product or are properly refunded.
Thank you for your patience while we sort this out.
Customer Service Team
Take awhile (2 weeks) to get the items…
Take awhile (2 weeks) to get the items (instead of One day Amazon Prime) but I like to support small business. The experience was great.
5 August 2026
Unprompted review
Reply from Cartorya
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards.
Customer Service Team
My experienced was great because Mr…Durian was very efficient to his job . He replied to my email & issue wa solved I will just be waiting for there fund money in my account .
My experienced was great because Mr Durian is very efficient on his job & the email I sent for cancelation on my order was quickly done. It’s beyond my expectation .
11 August 2026
Unprompted review
Reply from Cartorya
Dear customer,
Thank you so much for taking the time to leave such a wonderful review! We’re really happy to hear that you’re satisfied with our service. Your kind words mean a lot to our team and encourage us to keep doing better. We hope to serve you again soon!
Customer Service Team
customer support and truly quick…
customer support and truly quick response to resolve my issues.
9 August 2026
Unprompted review
Reply from Cartorya
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards.
Customer Service Team
I inadvertently made a mistake on my…
I inadvertently made a mistake on my order and responded to the company's special offer. I did not want to accept the special offer and THOUGHT I had bypassed it. Nope, the order went thru. In a panic, I immediately contacted the company and explained. I was not optimistic and already planning the next step. To my great surprise, the company responded quickly and refunded my "extra order". I cannot tell you how much I appreciate the terrific customer service this company provides. I plan to check in with this company periodically to see if there are other things that I may want to purchase. Cartoya--thumbs up!
5 August 2026
Unprompted review
Reply from Cartorya
Dear customer,
Thank you so much for taking the time to leave such a wonderful review! We’re really happy to hear that you’re satisfied with our service. Your kind words mean a lot to our team and encourage us to keep doing better. We hope to serve you again soon!
Customer Service Team
I was blown away with the quick service…
I was blown away with the quick service I received, I was sceptical about ordering overseas, but this company is very customer friendly.
I would recommend them to who ever would like to shop with them.
I asked for a cancellation & refund, they obliged immediately. Thank you
6 August 2026
Unprompted review
Reply from Cartorya
Dear customer,
We truly appreciate your positive feedback! It’s great to know that you had a pleasant experience with us. Thank you for your support and trust. We will continue to provide high-quality service for all our customers.
Customer Service Team
If there is a -1 review i will click…
If there is a -1 review i will click it!
Very nice website and advertisement but they do not deliver the same quality as advertised.
I bought their hats but the items they delivered were very ugly and cheap material.
They scammed people, so never buy from them! If i can just attach a photo here, i will so everyone can see the difference!
5 August 2026
Unprompted review
Reply from Cartorya
Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at daijiaying0502@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team
All your orders I placed trough you…
All your orders I placed trough you tube site
Garbidge
Not even one working like showed
Last order I got grade aluminium a few days ago not holding and smell 👃 💩
I need my money back
Ps they came in yellow bag broke
3 July 2026
Unprompted review
Reply from Cartorya
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Wide brim sun hats - I recently purchased a beige wide brim…
I recently purchased a beige wide brim sun hat and a black wide brim sun hat. Both were well made but the crown of the black hat was not as deep as the beige one such that it did not sit as deeply on my head as I would have liked. I noticed the black hat had larger rivets on the back than the beige one and I surmised they came from different inventory batches. I emailed the company to see about exchanging the black one for another. Their response email was extremely prompt and apologetic. Without any suggestion on my part, they immediately advised I would receive a refund. Within days, I did receive a refund for both hats. I am often hesitant about shopping online due to the rise in scams; however, this company stands behind its products.
28 July 2026
Unprompted review
Reply from Cartorya
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
We strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing us!
Best regards,
Customer Service Team
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