Jens

Bike itself is fine - rides nicely and has decent range for daily use. App is buggy and does not connect reliably. Brakes loose their grip pretty quickly which is obviously dangerous. Needs custom parts for smartphone holder, kids trailer etc. not following standards unfortunately. Now the frame needs replacement after 2 years of usage. Pretty frustrating experience so far. Drop off point needs an hour of driving, no bike in the meantime, waiting for about an hour because people coming late for their appointments get prioritised in Berlin (so if you need replacement and are in Berlin make sure to be late to your appointment). Really cannot recommend buying this anymore. Just not worth investing so much time. Giving 2 stars because my first 1,5 years of usage were satisfactory but >3k for a bike to use for 1.5 years is too much.

Love the flexibility to get whatever car I need from just around the corner. It's an amazing - fairly priced - convenience. The app works flawlessly and I very rarely had any issues in interaction with vehicles. Unfortunately quite a few cars are quite severely damaged, not well maintained (air pressure, washer liquid, oil warning) and dirty.

Smooth order and delivery. Unfortunately one item was missing - I was informed beforehand and a replacement was sent. I refused the replacement though as the courier could not explain to me if I had to pay anything extra. Unfortunately, I did not receive a refund for the missing item as well. Reaching out to PicNic resulted in me receiving an empty mail. Unfortunately I cannot reach PicNic anymore since then.

Überhöhte Gaspreise in der Grundversorgung 12,77 Ct/kWh anstatt 7,94 Ct/kWh (neuer Anbieter) und damit gut 60 % teurer. Hier wird kräftig zugelangt in der Grundversorgung. Ich empfinde das als unverschämte Abzocke. Zudem kommt eine extra langsame Bearbeitung des Wechsels. Wirklich kein schönes Bild.

MediaMarkt firstly requests customers to bring the article to a shop and does not allow a return via post even though the article was delivered the same way. After writing a letter this was solved. Then MediaMarkt refrains from providing an exchange article even though this can be chosen by the customer according to binding law. Mediamarkt only offers a repair for which the customer has to sign beforehand, that if Mediamarkt deems the problem to be caused by the customer he/she will pay for the repair cost. It is also unclear how long this repair will last and no packaging for the article is provided.
In summary: Painfully slow, complex and annoying process that still does not comply with binding law. Huge waste of time an money. I can only recommend to never buy an article at Mediamarkt. I would with this experience gladly pay 10-20 % more to avoid this mess. Thanks for nothing Mediamarkt.