cat galore

CURRYS - Disgraceful customer service online. Returned goods are holding money hostage for 41 days and counting
One star is to much / stay clear of Currys
The Terrible Reality:
Everything went completely downhill the moment Currys got my faulty Bosch vacuum cleaner back. Even though I was within my legal 30-day window under the Consumer Rights Act to reject the faulty replacement and get a full refund, they have given me an absolute financial runaround.
Their stories change constantly. First, they claimed they successfully refunded me on June 9th. Then they claimed they refunded me again on June 16th. Yet, nothing shows on my PayPal account. To expose their own contradiction, a female customer service agent actually phoned me up on that exact same day (June 16th) and explicitly told me that I would have to close my PayPal dispute before they would release the funds!
Furthermore, a phone agent admitted on June 19th that they processed a refund to a completely wrong card ending in 1234—which isn't mine.
To prove how much their online team is shifting the facts, I went into the Plymouth branch on June 29th. The contrast is unbelievable. The Plymouth shop staff are lovely, helpful, and completely different from the online team. The customer service assistant there looked at the system, confirmed that the item had absolutely been delivered back to them, checked my PayPal account on the spot, and verified that no refund had ever been received. He was so shocked by the situation that he actually wrote an internal letter to his own company's escalation department to flag what was happening.
Now, after I have spent weeks complaining constantly on Facebook, social media, and via emails, the online team has sunk to a new low. Currys has officially messaged PayPal to demand that I return the item before a refund is issued. While their phone agents and store staff admit they have it, they are deliberately refusing to send me a written confirmation email just so they can try to trick PayPal into closing the dispute in their favour.
Even the escalation to the top is a sham. On July 8th, Currys agent from the Executive Resolution Team (writing on behalf of the Group Chief Executive, Alex Baldock) issued a "Final Response" doubling down on these claims, refusing to provide a basic PayPal transaction ID, and trying to force me to drop my PayPal protection.
It has been 41 days since my item was collected. Currys has my vacuum cleaner, they have my money, and they are actively misleading PayPal to hide the fact that their system has the bank holding onto my funds. Absolutely appalling service from the online team—I am expecting my refund and I will never purchase anything from Currys online again. The stores are a lot more helpful than the online team, so take my advice: never buy anything online from them, and only pay cash when you're in-store. Stay clear of Currys online service. We'll fight this all the way.
#ContradictoryClaims #MisleadingInformation #HoldingMeToRansom #Manipulation #BadCustomerService #WaitingOnRefund #TradingStandards #BBCWatchdog #TheSun #TheMirror #DailyMail #DailyStar #TheHerald #TakeABreak
The Only Good Part:
The single part of this entire process that actually worked was the collection—and that was entirely down to DPD, not Currys. DPD picked up the item right on time on June 1st, and their tracking clearly proves it arrived safely at Currys on June 4th. It's a shame Currys' online division can't match the basic professionalism of their own couriers or their local store staff.

One star is to much / stay clear of Currys
The Terrible Reality:
Everything went completely downhill the moment Currys got my faulty Bosch vacuum cleaner back. Even though I was within my legal 30-day window under the Consumer Rights Act to reject the faulty replacement and get a full refund, they have given me an absolute financial runaround.
Their stories change constantly. First, they claimed they successfully refunded me on June 9th. Then they claimed they refunded me again on June 16th. Yet, nothing shows on my PayPal account. To expose their own contradiction, a female customer service agent actually phoned me up on that exact same day (June 16th) and explicitly told me that I would have to close my PayPal dispute before they would release the funds!
Furthermore, a phone agent admitted on June 19th that they processed a refund to a completely wrong card ending in 1234—which isn't mine.
To prove how much their online team is shifting the facts, I went into the Plymouth branch on June 29th. The contrast is unbelievable. The Plymouth shop staff are lovely, helpful, and completely different from the online team. The customer service assistant there looked at the system, confirmed that the item had absolutely been delivered back to them, checked my PayPal account on the spot, and verified that no refund had ever been received. He was so shocked by the situation that he actually wrote an internal letter to his own company's escalation department to flag what was happening.
Now, after I have spent weeks complaining constantly on Facebook, social media, and via emails, the online team has sunk to a new low. Currys has officially messaged PayPal to demand that I return the item before a refund is issued. While their phone agents and store staff admit they have it, they are deliberately refusing to send me a written confirmation email just so they can try to trick PayPal into closing the dispute in their favour.
Even the escalation to the top is a sham. On July 8th, Currys agent from the Executive Resolution Team (writing on behalf of the Group Chief Executive, Alex Baldock) issued a "Final Response" doubling down on these claims, refusing to provide a basic PayPal transaction ID, and trying to force me to drop my PayPal protection.
It has been 41 days since my item was collected. Currys has my vacuum cleaner, they have my money, and they are actively misleading PayPal to hide the fact that their system has the bank holding onto my funds. Absolutely appalling service from the online team—I am expecting my refund and I will never purchase anything from Currys online again. The stores are a lot more helpful than the online team, so take my advice: never buy anything online from them, and only pay cash when you're in-store. Stay clear of Currys online service. We'll fight this all the way.
#ContradictoryClaims #MisleadingInformation #HoldingMeToRansom #Manipulation #BadCustomerService #WaitingOnRefund #TradingStandards #BBCWatchdog #TheSun #TheMirror #DailyMail #DailyStar #TheHerald #TakeABreak
The Only Good Part:
The single part of this entire process that actually worked was the collection—and that was entirely down to DPD, not Currys. DPD picked up the item right on time on June 1st, and their tracking clearly proves it arrived safely at Currys on June 4th. It's a shame Currys' online division can't match the basic professionalism of their own couriers or their local store staff.

The Terrible Reality:
Everything went completely downhill the moment Currys got my faulty Bosch vacuum cleaner back. Even though I was within my legal 30-day window under the Consumer Rights Act to reject the faulty replacement and get a full refund, they have given me an absolute financial runaround.
Their stories change constantly. First, they claimed they successfully refunded me on June 9th. Then they claimed they refunded me again on June 16th. Yet, nothing shows on my PayPal account. To expose their own contradiction, a female customer service agent actually phoned me up on that exact same day (June 16th) and explicitly told me that I would have to close my PayPal dispute before they would release the funds!
Furthermore, a phone agent admitted on June 19th that they processed a refund to a completely wrong card ending in 1234—which isn't mine.
To prove how much their online team is shifting the facts, I went into the Plymouth branch on June 29th. The contrast is unbelievable. The Plymouth shop staff are lovely, helpful, and completely different from the online team. The customer service assistant there looked at the system, confirmed that the item had absolutely been delivered back to them, checked my PayPal account on the spot, and verified that no refund had ever been received. He was so shocked by the situation that he actually wrote an internal letter to his own company's escalation department to flag what was happening.
Now, after I have spent weeks complaining constantly on Facebook, social media, and via emails, the online team has sunk to a new low. Currys has officially messaged PayPal to demand that I return the item before a refund is issued. While their phone agents and store staff admit they have it, they are deliberately refusing to send me a written confirmation email just so they can try to trick PayPal into closing the dispute in their favour.
Even the escalation to the top is a sham. On July 8th, Currys agent from the Executive Resolution Team (writing on behalf of the Group Chief Executive, Alex Baldock) issued a "Final Response" doubling down on these claims, refusing to provide a basic PayPal transaction ID, and trying to force me to drop my PayPal protection.
It has been 41 days since my item was collected. Currys has my vacuum cleaner, they have my money, and they are actively misleading PayPal to hide the fact that their system has the bank holding onto my funds. Absolutely appalling service from the online team—I am expecting my refund and I will never purchase anything from Currys online again. The stores are a lot more helpful than the online team, so take my advice: never buy anything online from them, and only pay cash when you're in-store. Stay clear of Currys online service. We'll fight this all the way.
#ContradictoryClaims #MisleadingInformation #HoldingMeToRansom #Manipulation #BadCustomerService #WaitingOnRefund #TradingStandards #BBCWatchdog #TheSun #TheMirror #DailyMail #DailyStar #TheHerald #TakeABreak
The Only Good Part:
The single part of this entire process that actually worked was the collection—and that was entirely down to DPD, not Currys. DPD picked up the item right on time on June 1st, and their tracking clearly proves it arrived safely at Currys on June 4th. It's a shame Currys' online division can't match the basic professionalism of their own couriers or their local store staff.

UPDATE Currys response on Trust pilot is hilarious if she had read my trust pilot review she would realize it's already been to the escalation team, Currys escalation team wants me to close the dispute before they will refund me,expecting me to give up my legal protection. They have the hoover and holding my money hostage, the fact is Curry owns me my money.

Customer service guy was very helpful, explained.Everything clearly

Fairway furniture went above & beyond I feel, they are a very professional friendly team, so helpful on telephone or face to face, great furniture dealing with all my concerns, keeping me informed and resolving, delivering promptly, I'm one happy customer, can't recommend these enough.

Avoid this company they don't respond return emails or complaints they like to sell razors and blades to the underage.
1 star is to much .
I want to return the items for a refund but no reply A awful company with rubbish customer service.They take the money and run.It's illegal to sell these razors/ blades to the children.
UPDATE..Eventually somebody called Christine responded and offered me a part refund a few emails later, a full refund minus the postage I'm still waiting on a response from my last email IVE STILL HAD NO REFUND TO MY DAUGHTERS ACCOUNT and no apology.
I wish watchdog was still on!!!
I'm so annoyed.