Mary Ridings

Premium economy seats on A350-900 flight from Vancouver to Munich today our seats were Row 10 my seat G 😒 AVOID that row and especially that seat. They have squeezed 4 seats in the middle section greatly narrowing the aisle so anyone on the aisle seats gets their shoulders/arms knocked by anyone passing and with ONLY ONE toilet operating at that section the aisle is very busy, also you have all your tables/TV monitor in the narrow arm rests and they are difficult to get in and out, one TV was stuck and even the flight crew had to leave it out when we took off. Premium economy was a great disappointment and definitely not worth the extra money. Would not book it again with Lufthansa.

To update, yes jumper looked good and warm but it is bobbling like mad, so reservation now. Wouldn't buy again.

Friendly helpful service, no pushing to buy, allowed time to discuss and decide even though they were going to be late closing on a Saturday

I gave 5 stars but my landscaper today points out it is a shame that there is such a bend in the trunk so I am downgrading it.

went to marks and spencer to get a good sausage for tea, bought their ultimate pork sausage, terrible. The casing/skins are awful, like trying to chew through plastic, ended up trying to peal the skins off but gave up, completely ruined evening meal.

They helped move furniture into position for me beyond what they had to do

The laminate delivery was not delivered on the booked date, stayed in all day and only told not being delivered when I rang about 4pm, then the laminate was damaged on delivery. Just one board but after several emails and photos to prove damage caused by their pallet they are refunding the cost of the one board. They did issue a voucher for the non delivery which I will never use. A much larger initial order was ok but not impressed by customer service after this as wait ages on phone, request call back which didn't materialise. Poor customer service.

Kept informed of delivery updates and Mitchell and Mark friendly and delivered armchairs with care.

Catherine friendly helpful and professional