customer

A great buying experience, price and next day delivery, as promised! First class service!

We recently ordered items from PLT for my daughter's birthday present. The items remained wrapped. When she opened her items this morning,we discovered that PLT had sent an incorrect item (Different colour) As this is part of a two piece set, the outfit is a white elephant! I contacted PLT who said, " As you didn't get in touch within 14 days of your order being delivered, I'll be unable to get this looked in to"-ASIM. This is a PLT error and at the very least as basic customer service I should receive the correct item I purchased. I understand the concept of a 'returns window', but this is wholly unacceptable, as we were only days after the 14 day window. If you could begin with a refund that would be appreciated... You had ample opportunity to resolve your error, but you again failed miserably!! JUST AS AN UPDATE, THIS AWFUL COMPANY FIND THE EASIEST WAY TO " PROGRESS COMPLAINTS" BY OFFERING YOU TO RETURN THE ITEM, BUT THEN DON'T REFUND WHEN THEY RECEIVE A RETURNED ORDER- HAPPY DAYS! THEY HAVE YOUR PROPERTY, BUT NEVER REFUND THE MONEY! MARTIN LEWIS IS AWARE!

We recently ordered items from PLT for my daughter's birthday present. The items remained wrapped. When she opened her items this morning,we discovered that PLT had sent an incorrect item (Different colour) As this is part of a two piece set, the outfit is a white elephant! I contacted PLT who said, " As you didn't get in touch within 14 days of your order being delivered, I'll be unable to get this looked in to"-ASIM. This is a PLT error and at the very least as basic customer service I should receive the correct item I purchased. I understand the concept of a 'returns window', but this is wholly unacceptable, as we were only days after the 14 day window. If you could begin with a refund that would be appreciated and then we'll be closing our account. UPDATE- I AM NOW AWARE THAT THIS COMPANY NOW ENCOURAGE RETURNS, BUT REFUSE A REFUND. PLEASE REFRAIN FROM USING AND SPEND YOUR HARD EARNED MONEY ELSEWHERE! THEY NOW NEED CLOSING DOWN!! It's a pity you only reply after a negative Trust Pilot review and repeated refusal to address the fact you sent out the incorrect item. All I want is the item I paid for and not the one you sent. You have my order number and the photos I sent of the incorrect item. According to numerous other reviews, on receipt of the returned items, you fail to make a refund payment.

Great quality customer service and always friendly and efficient!

Glen and Karen work incredibly hard to ensure regular auditions for their actors, with monthly feedback on your submission for roles. Constructive and honest feedback on self tapes and auditions has been valuable and guidance and advice has been offered regularly, to support in all aspects of the process. A first class experience of agents who go that extra mile, seven days a week!

Great value, accurate cutting and very convenient when the key cutting shops are closed!

Failed to deliver our goods or provide update.Need some follow up from yourselves or Evri, as they went silent a week ago!

Simple, great value and easy organistion