We recently ordered items from PLT for my daughter's birthday present. The items remained wrapped. When she opened her items this morning,we discovered that PLT had sent an incorrect item (Different colour) As this is part of a two piece set, the outfit is a white elephant! I contacted PLT who said, " As you didn't get in touch within 14 days of your order being delivered, I'll be unable to get this looked in to"-ASIM. This is a PLT error and at the very least as basic customer service I should receive the correct item I purchased. I understand the concept of a 'returns window', but this is wholly unacceptable, as we were only days after the 14 day window. If you could begin with a refund that would be appreciated... You had ample opportunity to resolve your error, but you again failed miserably!! JUST AS AN UPDATE, THIS AWFUL COMPANY FIND THE EASIEST WAY TO " PROGRESS COMPLAINTS" BY OFFERING YOU TO RETURN THE ITEM, BUT THEN DON'T REFUND WHEN THEY RECEIVE A RETURNED ORDER- HAPPY DAYS! THEY HAVE YOUR PROPERTY, BUT NEVER REFUND THE MONEY! MARTIN LEWIS IS AWARE!