Darcey Gibson

We have the Pets at Home app, and I have vouchers sent to it. Having cats and dogs we like to purchase lots of related products.

Just tried to add a couple of the vouchers , so shopping can be done online.
The dog food voucher went on straight away and is sitting in my basket waiting to be used.
The cat litter voucher keeps saying , 'voucher has technical issues please try again'.

Attempted a webchart with a very thick girl who does not accept the fact that A) , one of the vouchers for dog food went on fine, B), The terms and conditions are irrelevant to the cat litter voucher, as I can't add it ,so can't choose any.
The terms of conditions do not apply to personal choice. I've read the terms and conditions but I want to add the voucher to the online shop.
Pets at Home need to update and the app. It constantly has problems with it . When I asked her why did the dog food voucher go on perfectly alright with no issues, and I haven't chosen any yet, when I tried to repeat this with the cat litter voucher it refuses to load onto the basket. One doesn't choose items until both vouchers are in place. I'm perfectly aware of the terms of conditions and I haven't breached them.
The vouchers need to be added at the BEGINNING of the shop online, not at any point after shopping is chosen. This is what dumb MR does not understand.
I actually think it was a robot I was talking to !

Well I placed an order on 3/7/26.
It is now 10/7/26.
My starving dogs have been waiting a week for their food.
I have had to purchase a lower quality, more expensive substitute while I wait for their usual. I wish I'd never seen pet supermarket or bought from them.
They claim delivery is within 24 hours. They don't give a monkeys if I receive the item or not they've taken my money.

I rang up customer services, they say it will be Monday the 13th of July before I received my order. THIS IS NOT 24 HR DELIVERY !
AVOID THEM AT ALL COSTS🙁

I placed an order on the website on the third of July 2026. It is now the 9th of July, and I still haven't received my order.
My poor dogs are starving hungry waiting for their food.
I have had to purchase a poor quality, more expensive substitute food while I'm waiting.
I rang up the customer service helpline. They tell me it'll be Monday the following week 13/7/26 before I can expect the delivery. As the couriers they use – DHL have mislaid a package and cannot deliver my items.
Pet supermarket couldn't give a stuff about whether customers receive items. They just want money! AVOID THEM !

I went on the Range website this morning, and purchased what I believed was six packets of pet pantry treats. The whole order came to £27.49.
Are then received several emails from them saying that all the items weren't available in stock, despite the website saying the contrary !

Being a disabled person with visual impairments, the Range do no longer have a customer service helpline, they expect all their customers to have 2020 vision and have web chats. Which is very very difficult for me to do.
I telephoned the store that has the partial click and collect order, and asked to speak to the manager regarding this matter. The little girl who answered the phone, flatly refused to put me through to the manager to speak about this issue.
I have asked the person on the web chat if I will get a refund, I asked the little girl at the store can I cancel my order?.

She said no you can't have a refund, you can't cancel your order, and if you come to the store and collect your order and ask for a full refund we won't give you one !

This has been repeated by the questionable human on the webchat !

THIS IS AGAINST MY HUMAN RIGHTS, MY CONSUMER RIGHTS, AND VIOLATES trading standards.
The Range cannot fulfil my order. Therefore I have the right as a customer to cancel my order and request a refund.
The Range, refuses to refund me the entire £27.49, for items they can't supply.

I simply cannot believe the way I've been spoken to, some arrogant uneducated little child masquering as a shop assistant , thinks she has the right to speak to customers and refuse them refunds.
I will be taking this further with my bank because as soon as the money comes out of my account my bank will be chasing the range for a refund.
EITHER WAY I WILL GET MYREFUND- That is a promise !!!

I've had to buy do Dulux quick dry gloss, as Crown have obilterated their stay white gloss into vegan milk!
This Dulux alternative is pretty good to be fair, however I put some masking tape over a section in my hall, and the paint lifted away to the bare plaster near the skirting board in a small section. I WAS NOT IMPRESSED 🤬
It dries to a vinyl type skin. It isn't thick in consistency, however patience is a virtue and a little goes a long way. I disagree that it's like painting with milk as other reviews have said. I've actually painted my hall walls with it, and it has dried to a beautiful shine and very reflective in a dark area, as small narrow halls in bungalows tend to be.
Overall a definate 9.5 out of ten. If it stays white . I will be ecstatic

Trustpilot won't accept ANY method of verification. Not everyone has a passport or driving licence!
There should also be the facility to add photographs of products and what they've done or haven't done correctly.
So other readers can see issues faced by customers writing the reviews.

If I could give it no stars I would. I'm talking about Ronseal ultra tough gloss paint that stays white allegedly .
This product is absolutely dreadful ! it's more like PVA inconsistency despite manic stirring!

It's thin with the consistency of an opaque varnish. THIS IS NOT GLOSS paint. It drips and spills everywhere, and destroyed my kitchen, floors and skirting boards.
Don't take my word for it, waste your money like I did, YOU WILL REGRET IT
!!!
I would never buy it again.
It is disgusting that this company calls it a paint. I HAVE SEEN THICKER PORRIDGE !!!

HAVING 8 CATS , WE BUY A LOT OF CAT FOOD. IT'S ALWAYS WELCOME WHEN ONLINE BUSINESSES OFFER DISCOUNTS.
HOWEVER WHEN ONE SPENDS £100 PER MONTH EITH ZOOPLUS, ONE DOESN'T EXPECT NEARLY 20% LOST IN DAMAGED, LEAKING, REEKING BOXES.

I DON'T KNOW WHAT HAS HAPPENED TO THIS NEWSPAPER,BUT IT'S RECENT CHANGES ARE HAVING A NEGATIVE EFFECT ON COMMUTERS, BOTH DIGITAL AND PHYSICAL.

THERE HAS NOT BEEN COPIES OF IT, AVAILABLE FROM PRE CHRISTMAS TO NEW YEAR,AND THE COMMUTER CROSSWORD, DISAPPEARED ENTIRELY FOR ABOUT 2 WEEKS.

IT HAS NOW RETURNED IN A HIDEOUS NEW FORMAT. IT HAS COMPLETELY CHANGED. THE CLUES ARE OBSCURE AND DIFFICULT. IT IS LIKE A CRYPTIC CROSSWORD NOW.

I USED TO TAKE JOY AND RELAX BEFORE A GRUELLING DAY AT WORK, IN SITTING ON A TRAIN, AND COMPLETING IT WITHIN 10 MINUTES. NOW I CAN BARELY FILL IN 2 OR 3 ANSWERS.

THERE ISN'T ANY NEED TO INCREASE THE DIFFICULTY OF IT. IT IS SADISTIC FOR JOE BLOGGS ON THE STREET, ( OR IN MY CASE, TRAIN AND TRAM)!
THIS NEWSPAPER ALREADY HAS A CRYPTIC CROSSWORD. NOW IT HAS TWO .
REVERSE THE FORMAT PLEASE.

I called into a Greggs in Sheffield, because I needed a rest after a medical episode.
I went up to order, and spoke slowly and clearly to the young person.
To cut a long story short, he accused me ( to another colleague) that I was homophobic and racist! Because after repeating myself TWICE he still hadn't the cerebral capacity to get the order right. He got upset, when I said, 'do you want me to write it down?' I have a terrible recent memory after a stroke, and I can't keep saying the same thing over and over again, for his benefit.
It is a generational thing. The majority of young people in public facing roles CANNOT hold verbal instructions in their brains for more than a few seconds, purely because they are brought up in a social media infused cess pit. Where they don't have the capacity to follow spoken instructions. Macdonald's has the same issue.
These entitled snowflakes need to stop talking, and bluffing their way through life, and learn to listen. It has NOTHING to do with being unkind or offensive.
There should be more employees aged 35 + . The hospitality industry at a whole is extremely ageist to the older employee.

I WOULD OF PREVIOUSLY GIVEN THIS COMPANY FIVE STARS, AS HAVE BEEN USING THEM FOR OVER TWO YEARS WITH NO ISSUES WHATSOEVER. WAS IN CONTACT WITH THE OWNER LAST WEEK, TO ARRANGE USUAL COLLECTION FOR MONDAY 7TH OCTOBER 2024. HE HASN'T SHOWED UP, TEXTED OR MADE ANY CONTACT , AS TO WHY HE NEVER CAME.
I FIND THIS VERY UPSETTING, AS WE FEEL THAT WE HAVE DONE SOMETHING TO MAKE HIM ACT This WAY,AND TOTALLY STONE WALL US.
IF HE HAS TO INCREASE HIS PRICES, THAT WOULDN'T OF BOTHERED US. BUT TO REFUSE TO MAKE ANY CONTACT, AND NOT OFFER AN EXPLANATION, IS TOTALLY UNPROFESSIONAL.

I BOUGHT SOME CABINET LEGS , AFTER ONE YOUNG STAFF MEMBER, HAD NO IDEA WHAT I WAS SHOWING HER, SHE ASKED ANOTHER COLLEAGUE OF THE SAME AGE WHERE THE ITEM WAS ON THE SHELF. BETWEEN US, I MANAGED TO GET FOUR PACKETS. OUTSIDE AT THE CAR PARK, I REALISED I MISCALCULATED HOW MANY I NEEDED, AND SENT MY HUSBAND BACK TO BUY ANOTHER PACKET.
I KNOW THERE WERE SEVERAL PACKETS LEFT ON THE SHELF, AS I SAW THEM FOR MYSELF, PLUS THERE WAS AN UNOPENED BOX UNDERNEATH THE ONE THAT CONTAINED THE FOUR REMAINING PACKETS ON THE SHELF.

MY HUSBAND RE-EMERGED FIVE MINUTES AFTER BEING SENT BACK IN STORE TO BUY SOME. HE TOLD ME THAT TWO YOUNG WOMEN SAID A WOMAN HAD BOUGHT THE LAST REMAINING FOUR. (WHICH WAS OBVIOUSLY ME).
I HAD TO ORDER SOME ONLINE FROM THE SAME STORE, TO PICK UP TODAY Sunday, WASTING MORE PETROL AND TIME GOING BACK TO CORTONWOOD TWICE FOR NO REASON.
THERE WAS 22 IN STOCK, (AS I ALREADY KNEW).
NEITHER OF THE B&Q STAFF I SPOKE TO WERE REMOTELY INTERESTED IN WHAT I WAS LOOKING FOR. AND RATHER THAN DO THEIR JOB, THEY LIED TO MY HUSBAND'S FACE.
WHY DO B&Q TAKE THESE 20 SOMETHINGS ON, WHEN ALL THEY WANT TO DO IS TALK ABOUT SOCIAL MEDIA AMONGST THEMSELVES, LIE TO CUSTOMERS RATHER THAN SERVE THEM IN THE MANNER THAT THEY SHOULD. THEY DON'T HAVE ANY INTEREST IN DIY, OR KNOW ONE END OF A HAMMER FROM ANOTHER.

Glasses great as always. Totally miffed off with the poor quality, almost cardboard bio cases. They are unlined, and have VERY sharp edges. Am stuck with 3 of these sub standard cases. Have since purchased some of their original snap shut style, off eBay.
They need to dump their biodegradable ones, wherever they wasted the money buying them. Customers need a sturdy robust case for everyday life. Not childish ones as useless as a chocolate teapot!

I BOUGHT WHAT I BELIEVED TO BE A £1.49 REPLACEMENT MANUAL FOR A ZAMORA 20 MODEL F ELECTRIC FIRE.

ONCE I KNEW THE PURCHASE HAD BEEN SUCCESSFUL, I ADD AT This POINT I DID ***NOT*** RECEIVE AN EMAIL RECEIPT.
I WAS TRANSFERRED TO THEIR SITE, AND THERE WAS NO OPTIONS TO DOWNLOAD THE MANUAL AT ALL. I THOUGHT AT £1.49 , NEVER MIND, BUT FURTHER DOWN IN THE SMALL PRINT. *** Which ONE CANNOT SEE ***WHEN PURCHASING AT £1.49.

THERE IS A CLAUSE SAYING , THANK YOU FOR CHOOSING PREMIUM MEMBERSHIP, YOUR ACCOUNT WILL BE DEBITED £24.95 ANNUALLY. UNTIL YOU ASK US TO CANCEL.
IT HAS BEEN A NIGHTMARE WITH MY CREDIT CARD COMPANY, I NEVER SIGNED UP FOR ANY PREMIUM MEMBERSHIP. THIS COMPANY REFUSE TO REFUND MY £1.49 FOR A SERVICE I NEVER RECEIVED. THEY REFUSE TO ACKNOWLEDGE THAT THEY ARE PLANNING TO DEBIT 24 POUNDS 95 ANNUALLY.
THIS COMPANY SHOULD BE REPORTED TO TRADING STANDARDS FOR LYING TO CUSTOMERS AND TRAPPING THEM INTO CONTRACTS THEY NEVER ASKED FOR. MY CREDIT CARD COMPANY IS IN THE PROCESS OF BLOCKING ANY ATTEMPT TO TAKE FUNDS S OUT OF MY ACCOUNT. A REALLY SHOCKING COMPANY, WHO LIE , AND STEAL FROM INNOCENT MEMBERS OF THE PUBLIC. ALL I WANTED WAS REPLACEMENT MANUAL, NOT A PREMIUM MEMBERSHIP TO A LOAD OF RUBBISH. I HAVE TRIED CONTACTING THEIR CUSTOMER SERVICES AND THEY ARE PLAYING THICK CONSTANTLY.
THEY WON'T CONFIRM THAT THEY HAVE CANCELLED THE SUBSCRIPTION I NEVER ASKED FOR, THEY KEEP ASKING FOR MY CREDIT CARD DETAILS WHICH I REFUSE TO GIVE, ADVISED BY MY Solicitor. Do not get duped by this joke of a company. All they want is your money for no service. They are cyber criminals.

WRITTEN BY PAUL PATTISON

I PURCHASED A PAWHUT PRODUCT FROM THIS COMPANY'S WEBSITE. I WAS INFORMED IT Would BE DISPATCHED Within 24. HOURS. AOSOM HAVE TAKEN THE MONEY OUT OF MY BANK ACCOUNT AND NOT SENT THE PRODUCT .
I HAVE BEEN TOLD BY SOMEONE CALLED CLARK, THAT THE Item WAS PUT ON HOLD. THEY HAVE STOLEN MY Money , AND NOT SENT THE ITEM. I AM NOW HAVING TO OPEN A PAYPAL RESOLUTION CASE TO GET MY MONEY Back.
DO NOT BUY ANYTHING FROM THE COMPANY.

ASDA HAVE ZERO CUSTOMER SERVICE. UNLIKE BACK IN THE 'GOOD OLD DAYS'.

I PURCHASED 10 WOOD CAT LITTER ONLINE, ONLY 5 WOOD CAME, ALONG WITH THE FORCED WITHOUT CONSULTING ME SUBSTITUTE OF 5 OF ANOTHER BRAND, ***WHICH WAS REFUSED BEFORE THE DRIVER TOOK IT OUT OF VAN***
( WITNESSED BY THE SAINSBURY'S Driver WHO WAS DELIVERING AT THE SAME TIME LAST NIGHT)!!!!

USED THE SOULESS INHUMAN ROBOT ONLINE REFUND REQUEST PROCESS. ONLY TO BE TOLD REFUND WAS REJECTED WITHIN 5 MINS.

I NEVER SHOP AT ASDA BY CHOICE, BUT WAS DESPERATE FOR WOOD CAT LITTER.
I CANNOT BELIEVE THAT THIS Supermarket BELIEVES THEY CAN STEAL CUSTOMERS MONEY, AND FORCE THEM TO ACCEPT UNWANTED REPLACEMENTS !

IN ENGLAND ,THE CUSTOMER IS RIGHT, AND UNDER NO OBLIGATION WHATSOEVER HAVE TO ACCEPT AN UNSUITABLE SUBSTITUTE.
I WANT MY REFUND OF £27 FOR THE MISSING 5 BAGS.
NOT A GIFTCARD,

ASDA USED TO BE A BRITISH BEACON AND RETAIL GIANT.
NOW IT IS A PITIFUL THIRD WORLD GROCER !

Lovely healthy trees, and unlike other sellers items are always as described .

I I have bought many trees over the years from this company and have regretted having to leave them behind at different houses.
I've never had a tree fail from mail order trees.
They have grown really well, and wouldn't go to anybody else for trees of over 6ft in height.

PERFECT QUALITY PRODUCTS AT A GREAT PRICE. ESPECIALLY THE MEALWORMS/ CALCIWORMS. GREAT FOR OUR VISITING BIRDS, AND EASY ON THE POCKET. I HOPE THE PRICE STAYS RELATIVELY THE SAME. AS IT IS AMAZING VALUE FOR MONEY.

THIS IS JUST A GENERAL VIEW ON WILKO AS A COMPANY, WHO ARE PATHETIC AND DESERVE TO GO UNTO LIQUIDATION, BECAUSE THEY REFUSE TO BRING BACK THEIR ORDER AND COLLECT SERVICE.

NO THOUGHT WHATSOEVER TO THE DISABLED, THE HOUSEBOUND, OR OTHER VULNERABLE GROUPS, THAT RELY ON OTHERS TO ASSIST WITH SHOPPING . WHO ** DO NOT** WANT THE HASSLE OF WASTING A DAY FOR UNRELIABLE COURIERS, OR WHO LIVE IN ANTI SOCIAL NEIGHBORHOODS.

COVID 19, AND IT'S RELATED PROPAGANDA IS NOT A REASON FOR A BUSINESS TO STOP OFFERING THEIR SERVICES TO ALL THEIR CUSTOMER BASE.

I disagree totally with the valuation, as a 2 bed house across the road, is up for £30k more , with no garage !