Dulux Reviews 

Recently painted our hallway in Easycare and found the coverage wasn't anywhere near as promised. Really really disappointed as took the recommendation from my mate Dean who said it was great. He did mention the coverage wasn't amazing but I didn't expect it to be this bad. It also marks really easily which is highly disappointing for something that promises so much. Really disappointed.

Genevieve was very helpful in trying to assist me finding a particular colour. She replied very promptly twice to my emails. Thank you very much for the help I received.

Wonderful customer service from Nav. He resolved my issue fast, gave advice and quickly provided a replacement. Very happy with the quality of the paint and my finished bathroom.

The ceiling and wall white paint is actually not brilliant white and it's taken 3 coats on a beige room and it's still not white. No wonder it's £30 from B&Q. Note to both businesses. If it's bad, don't sell it cheap.
It tarnishes the brand.

Great customer service, I had a problem with paint delivery but they sorted it out right away.

My concern was dealt with sympathetically and was also of concern to the lady in the Technical Department.
I was listened to and then on providing certain details the issue was addressed and a solution advised with vouchers for additional products posted out.
First class service, help and response.
“ Thank you “ 👍🙂👏👏👏

Used there live chat and as long as you ask for a person and not a bot the live chat was fast and really helpful. I got off the chat exactly what I needed , thanks to Viki

Working with Neve from customer services,I was delighted that the issues with the paint system used on my door have now been resolved.

Detailed advice was given regarding preparation and application.This has been followed and the door now looks great again.

Amazing paint goes on like a dream, backup up with superb advice and customer service.
Dulux centres are also so helpful

Questions I asked answered quickly, and very helpful

Needed some quick support and advice and the online chat service by Viki was spot on. Thank you

Phone up with the issue I was having with the paint and I wasn't waiting long before Nav answered and rectified the problem. Thank you very much for the advice and lovely customer care 🫶🏻☺️
Miss Winter

Dulux technical support (Neve) has been absolutely brilliant. I have unfortunately engaged a painter who wanted to go ahead with exterior painting in poor weather. Neve listened to my concerns, advised on why this should not be done and sent me customised advice for my specific circumstances by email. This has been very helpful in dealing with the painter as it is no longer his 'experienced opinion' vs mine but I can show him the paint manufacturer's own instructions.

I contacted Dulux customer services with an issue and they were extremely efficient in getting back to me and helping with/resolving the issue which was brilliant! Polite, professional and I had a great experience. Thank you

Quick to reply and helpful,
It does not matter what the problem is, thats life, its how you handle it

Always excellent quality paint and the service is excellent. Had an issue with a recent order and the customer service was excellent. Very pleased.

I had been sent the wrong colour paint. This problem was quickly resolved and a replacement of the correct colour has been sorted out to be delivered. Prompt service! Thank you

Excellent clear help on phone when trying to locate a particular shade and type.

Constant issues on the website, cannot log in, cannot add paints to wishlist without logging in, cannot purchase anything without logging in. And the AI chat bot on the website it utterly useless.