Delivered on time (very early in fact) & well packaged Delivery driver was not so good! Rang my doorbell & proceeded to van leaving me waiting 5 mins. I asked if there was a problem & he said "mis... See more
Company replied
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Review summary
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Updated review for Wilko customer service Following difficulties collecting our product from Courthouse green, Jenny from Wilko customer services contacted us about our experience. She offered 10... See more
Company replied
Ordered 3 pots of paint - only 2 turned up - both damaged & with paint spillage . One pot was a next day delivery that simply never arrived . To be fair I was given a full refund after complaining a f... See more
Company replied
I like many others was very sad to see Wilko disappear from the high street but glad they retained a presence online. It appears Wilko, Homebase and The Range all share products and click and collec... See more
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Company details
About Wilko
Written by the company
At wilko, we’ve been helping hard-working families get stuff done for over 90 years.
As the home of family value, we offer reliable and affordable solutions to jobs around the home and garden. We want people to have what they need when it comes to giving the house a makeover, getting stuck in with the gardening, doing a spring clean or entertaining a crowd.
You can kit out every room with fresh furniture and space-saving storage, no matter the size. With extensive ranges in health & beauty and technology, we’re a one-stop-shop for gifting, as well as a great range of toys to keep the kids busy.
Alongside the wilko essentials that you know and love, we stock the biggest brands across all ranges, including a dedicated petcare offering to look after our furry or feathered friends.
We understand that spending time with our families is very important, which is why we’re proud to offer all the everyday essentials for household tasks which you can rely on for a job well done, giving you more time for family and a well-deserved cuppa!
For us, it’s the simple joys of getting jobs done, one little win at a time.
For help, advice, or inspiration, visit us at wilko.com FAQsContact info
wilko, The Range Head Office, 15 William Prance Road, Derriford,, PL6 5ZD, Plymouth, United Kingdom
- wilko.com
3.4
Average
98K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
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Everything was great
6 September 2026
Appears well made
Appears well made. Very good value for money. Product available same day for click and collect
2 September 2026
Great all round
Found exactly what I wanted, easily. Good price. Easy to click and collect. Very pleased
6 September 2026
Unprompted review
Friendly efficient man on customer…
Friendly efficient man on customer service.
Man who went to get my order took it to the car & helped me put it in
15bags 20kg each of slate!
Thank you so much again
6 September 2026
Unprompted review
Reply from Wilko
Hello Mario,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected. Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes,
Sylvie
Customer Recovery Team | Head Office
Excellent value for money product
Excellent value for money product. Delivery a bit slow but worth the wait
6 September 2026
Reply from Wilko
Hello Daniel,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected. Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes,
Sylvie
Customer Recovery Team | Head Office
item arrived on time ,ordering made…
item arrived on time ,ordering made easy, came in 2 seperate deliveries .have used this paint before and really like it ,you can wash it and even goes on skirting boards well.overall it does what it says on the tin
2 September 2026
Reply from Wilko
Hi James,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that the wilko Tough and Washable Matt Emulsion Paint 5L you purchased matched your expectations. We value your feedback and will share this with our team that worked tirelessly to make this experience possible.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Anton
Wilko Customer Care Team
Found what I was looking for
Found what I was looking for.
Easy payment site.
Delivery on day and times, as stated.
On the whole well satisfied.
6 September 2026
Reply from Wilko
Hello Margaret,
Thank you for taking the time to leave such a fantastic review.
It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected. Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes,
Sylvie
Customer Recovery Team | Head Office
The order I placed wasn’t the order…
The order I placed wasn’t the order picked out for collection, items were priced the same but not selected properly. Disappointed
5 September 2026
Reply from Wilko
Hi Dianne,
Thank you for taking the time to leave such a fantastic review. It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected with a prompt delivery of the product purchased. Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Anton
Wilko Customer Care Team
Easy to use Web site
Easy to use Web site, delivered on time and in pristine condition 😀
6 September 2026
Reply from Wilko
Hi Michele,
Thank you for taking the time to leave such a fantastic review. It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected. Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Anton
Wilko Customer Care Team
I would give 5* as the product is…
I would give 5* as the product is really nice is the only down fall is when collecting from the range in birstall they don’t give it to me in packaging which is really silly.
5 September 2026
Unprompted review
Reply from Wilko
Hi Anastasis
Thank you for taking the time to leave such a fantastic review. It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected.
Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Calvin
The Range Customer Care Team
Super easy to order online
Super easy to order online, and pick-up was a doddle. Staff were helpful and made everything smooth and pain free😜👍
12 June 2026
Reply from Wilko
Hi Graham Russell,
Thank you for taking the time to leave such a fantastic review. It's great to hear that you had a positive experience with us and that we were able to provide the level of service you expected. Feedback like this means a lot to the team, and I'll make sure your comments are shared with those involved.
Thank you for choosing us, and we look forward to helping you again in the future.
Best Wishes
Tyrese
Wilko Customer Care Team
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