CGD

I had to call customer service today and had the fortune of dealing with a fellow called Sunny. It was a pleasure dealing with him, a more appropriate name could not be more fitting regarding his disposition. I hung up the call feeling much better than when I dialed. This is what customer service should be about. Thanks Sunny, much appreciated.

From booking to completion the experience was flawless. Got a courtesy call from Joseph to make sure everything was okay. A nice touch in an automated world. Thanks Joseph and best wishes to all the team at flight office.

Since the beginning Daniela has been my coach. She was and continues to be supportive and extremely knowledgeable. I feel the program is amazing and everyone is encountered have been nothing but professional and courteous not only to me but from my observations everyone they help.

I have recently started using Bluehost and am very happy. Ran into my first issue today and no fault of the company, just me trying to get the hang of it. The chat feature was great, the tech was knowledgeable and friendly and my problem was resolved in less than five minutes. Great to deal with thanks.

H&R Block, London Ontario, representative Pamela Worts. Do not use under any circumstances. A simple tax return was done, no deductions. Did not earn much so in fairness did not want to deduct anything. They then charged me for insurance I did not want nor need. Six weeks later, no response to my many requests via email and no money returned to my credit card.Further to this, Pamela Worts became rude as soon as I said I did not want the insurance. On top of this I paid twice as much as I have since discovered from other tax companies. I have given them every opportunity to do the right thing and they cannot even respond to an email. STAY AWAY FROM H&R BLOCK. Better companies are available, companies that won't over promise and under deliver.

Service exceeded expectations and pricing was excellent. The communications were great and shipping arrived earlier than anticipated. An example of under promise and over deliver. Thanks to all the staff.

A long saga with Air Canada. LHR-YUL with a stop in FRA. Baggage cost an extra one hundred and fifty euro, I knew this in advance so no questions there however baggage drop was so disastrous, our flight was delayed therefore missed the connection in FRA. Rerouted back to LHR, overnight in London flew next day direct to YUL. Bags never arrived, one bag delivered a week after I left to return to LHR and the second bag was delivered a month after I arrived back in LHR. Over a month and still waiting to hear about compensation, no answers to emails, calls cost a fortune from Europe because no centers here so you have to call Canada.
I wonder if this would work, we the passengers book our tickets, put the money in trust and when we are delivered to our destination in the allotted time with our luggage, we open a file and pay Air Canada in a few months whist ignoring their requests for payment.
Air Canada, staff your customer care centers with staff that at least pretend to care, add additional staff to avoid the back log, you are in my opinion a shoddy airline so you must know you will need a huge customer service department.

Update. Extremely inefficient and incompetent airline and for the most part some of the most poorly trained customer service personal. All I could manage was a one week break as a volunteer medic in Ukraine and I was stupid enough to book an Air Canada flight from London to Montreal to visit my son after Christmas.
LHR to YUL via FRA January 04. Baggage check in cost Euro 150.00 for two bags, self check in a disaster. Flight delayed connection missed. Rerouted back through London from Frankfurt, flight delayed, connection missed. Overnight London. January 05, LHR to YUL direct, arrived a day late and no baggage.
Spent my entire six day vacation either on hold for hours or navigating their user unfriendly website combing it for answers. Nearly seventy euros in phone calls as I have an international phone. Returned to Europe on the 11th, still no luggage, no quality time with my son and Air Canada full of excuses. January 14th one bag delivered to my son, second bag dispatched and finally delivered February 01 in Canada. Further to this I am out of pocket in the region of CAD600 for three outfits and a warm jacket that they may at their discretion reimburse at their leisure of course. I was told I would get my paid checked luggage reimbursed between five and seven days. Baggage fee refunded February 02, some twenty six days later. Reimbursement for over 24 hours delay still not addressed.
Finally got a response from an incompetent customer service rep, Diana Cruz who could not add up the four receipts totaling CAD 1614 which included the delay allowance of CAD 1000 and asked for my banking details so she could send me CAD 540. Ten emails back and forth over a two week period. I stupidly sent my details as I would be in a location without service and the next response I received was thanking me for my details and the refund would be another 3-4 weeks. No amount indicated, no apology just a pre written canned response. So who knows what I will receive as compensation.
In conclusion, for the flagship carrier of Canada, it is a disgrace as an airline. In no other profession could you get paid for this level of incompetence. I shudder to think of the catastrophic results if I brought this level of incompetence to work with me in either of my professions, retired commercial pilot and now a volunteer paramedic currently in the Ukraine. Maybe CBC radio, Toronto Star, Globe and Mail or just a good old class action lawsuit might wake them up.

I used this shoddy company of I'll repute, there was an issue over a year ago and it is still not resolved. They said they would refund me and it is still not resolved. I canceled my membership over nine months ago and yesterday they auto debited my card for a further year. They have no customer service, no contactable phone number and you can only contact them if you have a booking reference which is impossible if you don't book anything. They are a complete scam, ask yourself this question, if they are legitimate they would have a way to contact them. Also their prices are the same as Bookings.com or any other reputable company and often more. They claim to beat any price within 24hours but you cannot reach them once they have your money. They need a class action law suit and should be shut down. Save yourself the hassle and book through any other platform which is free of fees. I wish I could say how I truly feel but that would end with a lengthy prison term. 😕 Further to this read their canned responses to most every complaint.....it is exactly the same every time..." we are sorry...etc etc there is no customer service or any service whatsoever.

XLMOTO is in my opinion the place to go for parts and exceptional customer service, I highly recommend them and a special thanks to Tom in customer service. I am touring Europe on my motorcycle and ordered some non LED turn signals, due to a glitch in their system I received LED signals. Tom was amazing and offered a number of solutions. As I was moving country to country I said not to worry about it and was appreciative of the attention he gave me. Unbeknownst to me he refunded me in full and sent me an email apologizing and told me to keep the signals I had installed. In conclusion do not hesitate to purchase from them because if there is an issue they will solve it.
You might question why I am raving, see my ratings of GreenlandMX in Trust Pilot, a company to avoid at all costs.

I wish I had read the reviews before ordering my brake pads. I did not need them at the time but knew I would soon as I was touring Europe. When I did go to change them they did not fit and they GreenlandMX claims it is too bad it is past the 30 day limit. My question is, do they expect you to tear down your bike to check if they sent the right part, should we not assume that they know what they are selling and what is ironic I asked them twice before purchasing them would they fit and both times I was told they would. Sadly this is just another company with ill trained staff that could not give a damn about their customers. I would gladly pay the extra shipping and order from the States, Canada or South Africa at least I have never had any issues with any company in those countries. Europe is a nightmare to order anything, well at least that is my experience. Further to this the Galfer pads I ordered were for a BMW R1150GS, the pads I actually needed to order were advertised under KTM, plus no sizes are mentioned on their website. So in their logic one must order KTM pads for your BMW. In what planet other than GreenlandMX is this normal or even sane. Clearly their error and they stand firmly behind their incompetence....WOW.
Heed this warning stay as far away from this company as possible.

Allow me to jump in the fray of despondent and annoyed people who monopolize this forum.
I am a tourist traveling Europe on my motorcycle, I unfortunately was celebrating my birthday in Portugal and my son sent me a pair of motorcycle gloves from Canada. Lets call it what it is, they were hijacked and held for ransom in Lisbon by CTT. These gloves are leaving the country so import duty is clearly not warranted. Further to this I had to fill out a ridiculous form designed for residents and citizens as it does not accept my Irish nor USA address or phone numbers. Finally I was forced to use the holiday apartment address, an acquaintance's phone number and was told I had to pay thirty five percent import duty at the multibanco, surprise surprise only Portuguese cards accepted, got that sorted same acquaintance. I wonder if people from Portugal who go on vacation, buy a house, open a local bank account and get a local phone because it appears they want me to do that for the three weeks I am here, hmmmm. Needless to say, their phones do not work, their emails do not work and my gloves are still being held and it has not only cost my son an extra twenty five dollars for express post having them arrive in five days, me three hundred dollars to extend my stay thinking stupidly they would be released once I paid the ransom, plus the ransom money and I leave without them. I see piracy is still alive and well in this country. It has soured what was a lovely part of my trip. So in conclusion, do not use CTT, in my humble opinion it is nothing more than state sponsored theft. A class action law suit might be in the making if everyone could get together.

I had long awaited this book and found Book Depository was advertising it, not only was it the most competitive price the shipping was within reason and their follow up service was great. They are my new go to when ordering a book and it should be yours too :)

I have never encountered such a sham of a company. They charge an annual fee for God knows what, they have no customer service, their promise that their tickets are cheaper, that too is nonsense, their online promised boarding passes don't work, so if you combine this shoddy service with the likes of Ryanair....well you are SOL...you may as well go outside and burn your money. There is not one thing that they offer that you cannot get elsewhere without having to pay a membership. Booking.com, Expedia etc anybody than this pass poor company.
Finally after two weeks of using their bot you finally reach someone they cannot help. It truly is a scam company. Do yourself use booking.com, I only wished I had.

I booked a flight from Dublin to Malaga return. Their app is a disaster to navigate but was able to finally check in online for two of the three legs. Last leg I tried for over an hour to check in but to no avail. I tried their silly bot and again could not. I was then inline to talk to an agent I was number 102 in line. Further to that (if you are having trouble checking in please click the link) link broken and I took a screen shot. Finally I spoke to someone at the counter who told me and I quote...." if you cannot check in online you must pay 55 euros.

I will add I am a pilot, been in the industry for 35 years and have flown as a pax on over 40 different carriers and have never encountered such blatant incompetence and rudeness anywhere in the world. It's not the 55 euro it is the principle.

E dreams makes promises it cannot uphold. After booking a flight they claim to issue the boarding passes. Just click here and we will send them. What a load of nonsense. I ended up having to fight with Ryanairs useless app and managed to confirm two legs the third leg glitched and after an hour of going between both sites I approached the Ryaair counter and was told too bad I have to pay 55 euros to check in.

I have flown on over forty different carriers and am in the aviation industry as a pilot for over thirty five years and have never encountered such blatant incompetence on any carrier, be it a full cost or low cost carrier anywhere on the planet.

As expected...the response to my posting a few days ago. I had yet another nonsense response from snapfish blaming their inefficiency and incompetence on An Post. If it were true how is it that I received my order from their competitors in the UK five days after ordering. Again heed my caution, Stay away from this company at all costs. Postcards are never held for customs clearance....further to this, if they had decent and affective customer service we would not be having this bun fight in this forum. Wake up Snapfish and get you act together....try this for a business credo...under promise and over deliver....the success story of all winning companies

Do not bother ordering from this outfit. You are unable to reach anyone, customer service is a joke, orders take over a month to arrive from UK to Ireland, no tracking number, no indication of shipping time until you pay. Prior to payment I was told my postcards would ship within three days, it supposedly did but my arrival date was three weeks. I ordered from another in the UK and received my order the week.

I have had a revolut card for just over a year and barely used it until now as I am beginning to travel a again and I am loving the ease of use with the favorable foreign currency exchange rates. The only downside is talking to a real live person but that seems to be the way companies are going these days.

Micks Garage was a pleasure to deal with, good product, competitive pricing, fast shipping and good follow up. I would certainly deal with them again.