Easy to navigate site, all options clearly laid out, competitive pricing. Phone arrived quickly. Wish the number could have been carried over a little quicker but still didn't take too long.
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Review summary
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Reviews shaping this summary
A uniquely, human contact throughout, rare these days . I was guided, advised, and had all my queries answered very accurately in full, by a lovely adviser called Megan, to my dismay she isn't Welsh... See more
Company replied
Excellent first class customer service from start to finish Timely helpful updates in real time re switch to old number after submitting PAC Prompt delivery of new SIM As retiree of BA many differ... See more
Company replied
Website was very easy to navigate and very helpful for explaining the necessary steps for switching providers and retaining one’s number. Prices offered for new phones and contracts were very competit... See more
Company replied
Company details
Written by the company
At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or sim offer. Mobiles.co.uk are the longest running online mobile phone shop (launched in 1995) and we're here to stay. Everything about our business is tailored to our customers. From the different offers available on our phone contracts like our incredible cashback by redemption and automatic cashback deals. There's something for everyone, no matter what your price range. We pride ourselves on our speed of service and delivery, ensuring that every moment your spend with us is as easy and as smooth as possible. We are 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. Mobiles.co.uk is part of Currys Retail Limited.
Contact info
United Kingdom
- www.mobiles.co.uk
4.2
Great
21K reviews
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Replied to 99% of negative reviews
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DO NOT USE right rip off with cast back…
DO NOT USE right rip off with cast back ow me £96 from cash back offer, there web site wouldnt work & it was my fault, told to what till contract was out i did then told you have 55 days to claim joke company
2 July 2026
Unprompted review
Really poor experience so far
Really poor experience so far. Placed order Tuesday 1st September online and completed edocuments via email the next day (12 hours after order was placed), originally selecting Thursday 3rd for my upgrade to be delivered. Then had no updates so chased Thursday 3rd with a phone call to them, was told there was a technical issue with my order so had to replace the order again over the phone. DPD were said to have received the order Friday 4th but here we almost a week later and still no phone, disappointed to say the least
7 September 2026
Unprompted review
I registered and created an account…
I registered and created an account with ID Mobile and for certain reasons the app and website blocked my account. I used the chat customer service and unfortunately I got a clueless advisor who completely gave me wrong information. As a new customer I'm not impressed and I do believe that I made a bad choice to go with ID Mobile. As I didn't receive my sim after 3 days and the bad customer service received, I doubt that I'm going to switch to ID Mobile.
6 September 2026
Unprompted review
Reply from Mobiles
Hello Alessio
Thank you for your review
At Mobiles.co.uk we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Late switchover…
For all of the emails the cutover didn’t happen when agreed, requiring support assistance.
3 September 2026
Unprompted review
Reply from Mobiles
Hello Ben
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
I didn't receive my sim card.spoke to…
I didn't receive my sim card.spoke to Vodafone and they said that my order was cancelled.
I don't know what is going on
5 September 2026
Unprompted review
Reply from Mobiles
Hello Naga
Thank you for your review.
I’m sorry to hear that there has been an issue with your order; I understand the disappointment this would cause. If you need any further assistance, I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
Don’t bother!
4 September 2026
Unprompted review
Reply from Mobiles
Hello David
Thank you for your review.
We’re sorry to hear that you have had a poor experience with Mobiles.co.uk. I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
Excellent customer service from Happiness and Melissa (Mel)
Excellent customer service from Happiness and Melissa (Mel)
I would like to give special recognition to Happiness and Melissa (Mel) from Mobiles.co.uk Customer Service.
Happiness was extremely patient, helpful and professional when my phone delivery had a problem. She investigated what had happened, arranged for the parcel to be redirected to Currys Friern Barnet and clearly explained what would happen next.
Melissa (Mel) was equally helpful when I contacted Mobiles.co.uk again. She checked my order, confirmed that the phone had arrived at the store and was ready for collection, and explained everything clearly.
Both were kind, patient and professional throughout. They turned a stressful delivery situation into a very positive customer service experience.
10/10 service. I hope their managers see this feedback because both Happiness and Melissa deserve recognition. Thank you both very much!
28 August 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Sim card not here
so unable to track my sim card or talk to anyone because the "my account" page is down and just says page error.
I ordered it about a week ago and still no sign of it or a way to ask for help this is the only way of contacting them i can do.
3 September 2026
Unprompted review
Reply from Mobiles
Hello Bink
Thank you for your review.
I’m sorry to hear that you have yet to receive your SIM; I understand the concern this would cause. If you have ordered an eSIM then this is sent by email by the network provider. If you have ordered a pSIM then this is sent by post.
If you need further assistance, then I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
Horrendous company to deal with
Horrendous company to deal with. Order didn't arrive so they had to send a replacement. Said they'd contact me throughout the process but never did, it was always me contacting them. I asked on 3 separate occasions for a complaint to be raised, none of the agents I spoke to logged the complaint at any stage. I was hung up on multiple times by their call centre staff, sometimes just after giving my name at the start of the call. Their customer service department is diabolical, the worst I've dealt with. It all concluded with them offering me £50 compensation which if I'm being honest, I'd happily have foregone if it meant I never dealt with them in the first place. Avoid using this company at all costs!
Update - Order ID 147937986
3 August 2026
Unprompted review
Reply from Mobiles
Hello Gareth
Thank you for your review.
I’m really sorry to hear you didn't receive your order and I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you.
I look forward to hearing from you.
Kind regards
Amy| Mobiles.co.uk
Not able to get through customer…
Not able to get through customer service on line over the chat or phone.
Waste of time.
Wanted an update for order 148626450
3 September 2026
Unprompted review
Reply from Mobiles
Hi
Thanks for leaving us a review and I'm sorry you haven't had an update on your order. These are normally emailed out within 24 hours of placing your order. Please check your junk/spam folder.
I will look into your account and contact you to update you.
Kind regards
Amy - Mobiles.co.uk
Competitive deals
A selection of competitive sim only contracts were easy to find on the website. I chose a non-cashback contract which I was happy with. No issues at all. Would recommend these guys.
28 August 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Avoid, don’t use them at all. They lied to customers
Avoid! I asked to cancel my plan but they didn’t cancel and I had to pay extra and lost my old number. Very bad service, they just blamed it to Vodafone.
Updating here: Vodafone said the third party which is the mobiles.co.uk, they didn't cancel the e-sim plan. I called several times and the customer service over the phone told me that they already cancelled from their end and nothing they can do. However, when I went to the vodafone store, the staff told me that mobiles.co.uk is lying, as the plan is still active on their site. Now I have to pay two plans which one old number on the esim and one new number on the physical sim. No one can tell me if I can still have my old number back, and I'd been told that I will lost my old number if I cancel the e-sim plan
24 August 2026
Unprompted review
Reply from Mobiles
Hello Victoria
Thank you for your review.
I’m really sorry to hear you have had issues with cancelling your order and I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you.
I look forward to hearing from you.
Kind regards
Amy| Mobiles.co.uk
I have been with Mobikes.co.uk for few…
I have been with Mobiles.co.uk for few years and like their service very much.
2 September 2026
Reply from Mobiles
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Avoid like the plague at ALL COSTS
Shambles of a company ! Nearly 2 months since I returned a phone that arrived in a dripping wet bag (dpd driver spilt his drink ‘apparently’ ) free gift of headphones missing on arrival that I didn’t even know about or order!!! To cancel the plan it’s took nearly 2 months & still not received my upfront cost (they have apparently lost my bank details) had to call AGAIN to give them manually..£100 had to be paid for the ‘missing headphones’ that never arrived plus £15 to post phone back .apparently you can’t speak to any one higher than an ‘Amy’ from the executive suite ….2 months £115 down through no fault of my own & still awaiting upfront cost returned .just unbelievable really .AVOID THIS COMPANY LIKE THE PLAGUE
4 August 2026
Unprompted review
Reply from Mobiles
Hello
Thank you for your review.
I’m sorry to hear about your experience. I can see your case is currently being handled by a member of our team. We are currently corresponding with you via email so any further updates regarding this review will be sent to you via email.
Kind regards
Amy - Mobiles.co.uk
Reply from Mobiles
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Good service
27 August 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Interesting experience…
The purchase was easy and guy on phone knowledgeable but wrong email address was sent to Vodafone so it took a while to work out why I had no service with my eSIM and I couldn't verify via telephone so had to go to Vodafone shop and sort out the connection
21 August 2026
Reply from Mobiles
Hello
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive.
Thank you for taking the time to speak to me today, I’m pleased this issue is now resolved.
Kind regards
Roshni - Mobiles.co.uk
Mobiles.co.uk have been absolutely…
Mobiles.co.uk have been absolutely brilliant. The phone ordered easily and arrived within days. Unfortunately I had to return the phone no fault of mobiles to go or no issues with the phone but I wanted to keep my number and the mobile provider ID who I was with and wished to remain with when upgrading my phone with mobiles to go do not allow you to keep your number from ID to ID so I had no option but to cancel my contract within the 14 days and received a full refund. I had opened the phone and set it up so I reset and it and returned it boxed. Thank you Mobiles.co.uk for refunding me in full. I’m still awaiting refund from ID. Highly recommended , great service and very professional and helpful.the chat customer service was really good also.
25 August 2026
Unprompted review
Reply from Mobiles
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.
Kind regards
Mobiles.co.uk
Always misleading customers
Always misleading customers with advertising and then they mess you about with delivery dates!
1 September 2026
Unprompted review
Reply from Mobiles
Hello Jay
Thank you for reaching out to us to let you know of your experience.
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
internet speed is extremely poor
The internet speed is extremely poor. I am struggling to watch videos loading free
30 August 2026
Unprompted review
Reply from Mobiles
Hello Muhammad
Thank you for your review.
I’m sorry to hear that you’re having problems with your data speed; I understand the frustration this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk
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