Mobiles Reviews 

20,311
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 3,148 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service, finding the overall purchasing process smooth and effortless. Many people appreciate the competitive pricing, noting that deals are often significantly cheaper than other providers. Reviewers also frequently highlight the fast and reliable delivery service, with many receiving their orders the very next day. However, some customers also noted issues with order fulfillment and customer support. A few people experienced problems with phones not arriving, duplicate orders, or receiving reconditioned devices instead of new ones. Additionally, some reviewers reported difficulties with customer service, including slow live chat responses, long phone queues, or unhelpful assistance.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers praising the excellent service, great prices,... See more

Delivery service

Customers had positive experiences with delivery service, with many praising the fast delivery times, often... See more

Price

Reviewers mention positive feedback about price, often highlighting competitive deals and value for money... See more

Order

People report ambiguous experiences with order, with many expressing frustration over issues like fake... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing significant dissatisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good price, initial purchase, delivery, and early setup were smooth and effortless. Setup and transfer to iDmobile was troublesome and slow. You can’t easily contact them by phone. My query wasn’t r... See more

Company replied

Rated 4 out of 5 stars

I am writing this review—which falls short of five stars—because the website failed to clearly inform me during the ordering process that my new contract would begin the day *after* the order was plac... See more

Company replied

Rated 4 out of 5 stars

Site is clear. Phone was delivered next day. One issue annoyed me though. I got a phone call to ask why I had left an unfinished purchase in my basket. Felt very intrusive. If I want to buy it, I wil... See more

Company replied

Rated 5 out of 5 stars

Due to being made redundant I've had to down scale my monthly spending. I found a SIM only plan cheaper here than on the networks own website with a hell of a lot more included regarding data, call... See more

Company replied


Company details

  1. Cell Phone Store

Written by the company

At Mobiles.co.uk, we're dedicated to offering you the very best mobile phone deals in the market, whether it's a new phone contract, upgrade or sim offer. Mobiles.co.uk are the longest running online mobile phone shop (launched in 1995) and we're here to stay. Everything about our business is tailored to our customers. From the different offers available on our phone contracts like our incredible cashback by redemption and automatic cashback deals. There's something for everyone, no matter what your price range. We pride ourselves on our speed of service and delivery, ensuring that every moment your spend with us is as easy and as smooth as possible. We are 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. Mobiles.co.uk is part of Currys Retail Limited.


Contact info

4.2

Great

TrustScore 4 out of 5

20K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(20,311)

3,057 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great switch from Three

Great switch from Three. Can you believe it - less than half price for everything Three was offering…and the network is provided by Three!! Last straw, glad I changed and the switch went smoothly. Very impressed so far!

19 June 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of being helped by…

I had the pleasure of being helped by Swiss! He was amazing, so helpful, informative and kind. He talked me through everything as I’d been with the same provider for over 25 years and nothing was too much trouble for him… he was outstanding and I definitely recommend him and the company! Got a much better deal, im happy! Thank you Swiss!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I processed an upgrade and received an email asking to call to complete the order. Harish answered the call, explained what I needed to do in a clear and polite manner and also made sure all my needs were met. As a sales manager, I can tell he tried to upsell and to find other needs he can satisfy too, which is great. My experience with him was amazing.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Asked 2 times to speak with manager…

Asked 2 times to speak with manager after customer agent cut off the conversation after not listening to customer. Despite they say in 24 hours a manager will contact you that didn't happen. This is the biggest scam on reward with working in partnership with aklamio when you refer someone and is accepted and they upgrade device you suppose to receive £75 but they reject your claim all the time with different reasons despite you follow referral link and purchase order online and you should get the reward ….tricky part comes that always they find something is wrong to call them to finalise your order over the phone because obviously is something missing… even if you finalise your initial order online thorough a referral link after they want extra details over the phone your reward claim is rejected because aparently you provided extra details and they finalise over the phone despite your initial order was done online thorugh the refarral link… scammers

20 July 2026
Unprompted review
Mobiles logo

Reply from Mobiles

Hello Cardei

Thank you for your review.

I’m really sorry to hear you haven’t received your refer a friend payment and I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID.

I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you. I look forward to hearing from you.

Kind regards
Amy| Mobiles.co.uk

Rated 5 out of 5 stars

A very easy switch of my mobile plan…

A very easy switch of my mobile plan yet again, It is the third time ive used mobiles.co.uk, and yet again had no hassle and by far the best prices ive seen. If you are on Vodafone in particular look them up, its the best option in my opinion.

17 July 2026
Unprompted review
Mobiles logo

Reply from Mobiles

Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.

If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.

Kind regards
Mobiles.co.uk

Rated 5 out of 5 stars

Spoke to MOZA today

Spoke to MOZA today. Absolutely star. Went through everything with perfection. A lovely professional human. Top man. Thank you 😊

22 July 2026
Unprompted review
Mobiles logo

Reply from Mobiles

Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.

If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.

Kind regards
Mobiles.co.uk

Rated 5 out of 5 stars

Good services as usual

Good services as usual. Continued using it over five years. Really satisfied.

18 July 2026
Unprompted review
Mobiles logo

Reply from Mobiles

Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.

If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.

Kind regards
Mobiles.co.uk

Rated 5 out of 5 stars

I've been renewing both my phone…

I've been renewing both my phone contracts and upgrading my phones through Mobiles.co.uk for years, and they've always been excellent. Their deals are usually much better than going directly through the mobile network providers, and the whole process is quick and hassle-free. I highly recommend checking them out if you're looking for a great deal.

6 July 2026
Mobiles logo

Reply from Mobiles

Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.

If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.

Kind regards
Mobiles.co.uk

Rated 5 out of 5 stars

Everything

Everything

21 July 2026
Mobiles logo

Reply from Mobiles

Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.

If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.

Kind regards
Mobiles.co.uk

Rated 5 out of 5 stars

Exceptional customer service

Quick and easy to renew my sim only deals with cashback.
Been with Mobiles.co.uk for 3 years and have multiple sims with them.
Never had any problems with cashback and customer service is exceptional

26 June 2026
Unprompted review
Mobiles logo

Reply from Mobiles

Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.

If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.

Kind regards
Mobiles.co.uk

Rated 5 out of 5 stars

The lady on help service had a lot of…

The lady on help service had a lot of patience and good way of explaining the deal and how it proceeds. Even when I didn’t understand few procedures she went through it with me and made sure I was on the right track so, I will not have any trouble in the future and if I do have any concerns I can reach out to help service. They really respect their customers that have joined their brand and I felt very welcomed.

15 July 2026
Mobiles logo

Reply from Mobiles

Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.

If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.

Kind regards
Mobiles.co.uk

Rated 5 out of 5 stars

Great service

Great service

19 July 2026
Mobiles logo

Reply from Mobiles

Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.

If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.

Kind regards
Mobiles.co.uk

Rated 5 out of 5 stars

I just got a new contract phone and…

I just got a new contract phone and Jorden was very helpfull and professional. He explained everything to me in understandable terms. Very happy with the service.

21 July 2026
Unprompted review
Mobiles logo

Reply from Mobiles

Thank you for taking the time to leave a review. We really do appreciate you sharing your positive experience.

If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.

Kind regards
Mobiles.co.uk

Rated 5 out of 5 stars

good deals on sims Free Palestine

Low prices sims, good deals fast and friendly

13 July 2026
Unprompted review
Mobiles logo

Reply from Mobiles

Thank you for taking the time to leave a review and provide your feedback. We really do appreciate you sharing your positive experience.

If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.

Kind regards
Mobiles.co.uk

Rated 1 out of 5 stars

RUBBISH

RUBBISH
THIS COMPANY HAVE NOW MESSED UP MY PAC NUMBER AND PORT

ABSOLUTELY RUBBISH
DO NOT USE THEM

20 July 2026
Unprompted review
Mobiles logo

Reply from Mobiles

Hello Carl
Thank you for your review.
We’re aware of your case and we are corresponding with you by email.
Kind regards
Grace | Mobiles.co.uk

Rated 1 out of 5 stars

Terrible company so far the service has…

Terrible company so far the service has been awful. My elderly mother was scammed by someone who managed to purchase a phone through this company and when I contacted on her behalf the lady we spoke with was very unhelpful telling her that she was essentially stuck in a 24 month contract and would need to continue paying the monthly bill for a phone that she does not have nor a phone that she ever wanted to signed up for. Wouldn’t even agree to extend the billing date even though there is an ongoing fraud investigation.

I don’t have a purchase number as this was not purchased by my mum but instead purchased my scammers in India, who managed to access her emails. The only way I found out about this is when I found an email asking for feedback following recent purchase (which she did not make). I then made contact with mobiles uk who confirmed that an order had been made in her name. If you have an email address, I am more than happy to share the details that I do have including her name and you will be able to find her on your system

5 July 2026
Unprompted review
Mobiles logo

Reply from Mobiles

Hello
Thank you for your review.
I’m sorry to hear that your mother has been a victim of fraud.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk

Rated 4 out of 5 stars

I found the website confusing very…

I found the website confusing very frustrating and not particularly well laid out. I am however happy with the chosen plan.

18 July 2026
Unprompted review
Mobiles logo

Reply from Mobiles

Thank you for taking the time to leave a review and provide your feedback. We really do appreciate you sharing your positive experience.

If you would like to earn rewards for recommending us, simply visit this link https://www.mobiles.co.uk/refer-a-friend to sign up and earn up to £75* per referral.

Kind regards
Mobiles.co.uk

Rated 1 out of 5 stars

Had to return a faulty unit they sent…

Had to return a faulty unit they sent me. Its been 10 days and have had to repeatedly chase for my £200 refund and for them to cancel the contract. Have just been fobbed off yet again.

18 July 2026
Unprompted review
Mobiles logo

Reply from Mobiles

Hello
Thank you for your review.
I’m sorry to hear that you’ve yet to receive your refund; I understand the concern this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | Mobiles.co.uk

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