Shambles of a company ! Nearly 2 months since I returned a phone that arrived in a dripping wet bag (dpd driver spilt his drink ‘apparently’ ) free gift of headphones missing on arrival that I didn’t even know about or order!!! To cancel the plan it’s took nearly 2 months & still not received my upfront cost (they have apparently lost my bank details) had to call AGAIN to give them manually..£100 had to be paid for the ‘missing headphones’ that never arrived plus £15 to post phone back .apparently you can’t speak to any one higher than an ‘Amy’ from the executive suite ….2 months £115 down through no fault of my own & still awaiting upfront cost returned .just unbelievable really .AVOID THIS COMPANY LIKE THE PLAGUE