Jim Tate

We use Plusnet for our landline, however needed to move supplier as Service will cease in 2027. Our customer service person we spoke to gave a the benefits of moving to EE as the new provider. Within a couple of days the line has already been checked out via Outreach pending the arrival of the EE Engineer to complete the job. “Impressed, however, will need to see the final end product to assess the full benefits of moving to EE.

Lydia is a very talented hairdresser, who provides expert advice when colouring your hair. She is also extremely good at cutting and styling. She is a naturally helpful person, and makes you feel very comfortable when providing her excellent hairdressing skills. This is the 2nd time Lydia has coloured, cut and styled my hair, and I am very impressed, she is a definite asset to the Farnborough branch of Supercuts.

Excellent online service. Ordered Estee Lauder perfume and it arrived 2 days later via Royal Mail. Impressed.

After an Apple upgrade over the weekend, 2 of our IPads had difficulty opening, and we were unable to access anything. Contacted Apple Support by telephone, and after 2 long conservations, the problem was not resolved. Visited the iStore in Guildford Mon morning, and was greeting by Ollie. In a short period of time, Ollie had resolved the problem on both IPads. Ollie is a very knowledgeable, helpful young man. He offered reassurance, and resolved the problem quickly. He is without doubt a wonderful asset to the Team @ iStore. Thank you Ollie.

This is the first time we have used delivery for our bedding plants from Longacres. We normally drive from Farnham to select our summer bedding plants. However, due to certain circumstances recently, we decided to try delivery of our order. We are impressed, the bedding plants delivered are 1st class. We expected delivery possibly late afternoon, but they arrived mid-morning, and half the delivery were in pots by lunch-time. Two lovely friendly and helpful guys delivered our order, who asked, “where can we put these plants which are easy for you”. Very impressed, we will certainly use this order and delivery system again, if we are unable to visit the Garden Centre ourselves, as was the case this week, we would have no hesitation ordering online.

We decided to drive from Farnham to Bordon Cotton Traders today on a whim, to see if they had any rugby shirts for my husband and any colourful summer tops for myself, pending a short holiday next week, to the Isle of Man. There was plenty of choice, and we were both delighted with what we bought. The lady in the shop “Hayley” was so helpful and nothing was too much trouble. We have not visited this store for quite a long time, but will certainly return, as our experience today was first class, and it is a bonus to us both in been able to try the clothes on to ensure a good fit.

Having just read Martin’s money page advising getting a fixed rate now, rather than waiting. I have today changed my flexible Octopus account to a 12 month fixed tariff. It was so easy to do, and the new tariff starts tomorrow. Time will tell if it was a good move, but seems sensible to me in view of continuing uncertainty in the energy market to fix my rate now.

We had accumulated a large credit balance on our energy account with Octopus Energy. Now energy prices are on the way down, we decided to reduce our credit balance and transfer to our Bank. Maja J Customer Service, was very helpful, efficient and professional. A quick tel call confirmed a transfer was possible and completed. Thank You Maja.

Helen was extremely helpful and professional. She was Very good and even rang us back when a small problem occurred on the computer. Very pleased with the Service we received. Helen is very good @ her job, as well as being efficient and helpful.

Having sourced a quote for travel insurance on line, I telephoned Customer Services to ensure I had Covid Cover and Cruise Cover for our first cruise since lockdown. Jane the Customer Care Consultant was very helpful, patient and answered our queries reassuring us we had the correct cover, @ the right price. She is very professional and a definite asset to AllClear, her talents in Customer Care were impressive, no hard sell, just clear information which reassured us to buy the policy.

Ordered on line early Dec 4 Xmas gifts, 2 books did not arrive. Emailed customer service week before Xmas, asking where are the missing books? No reply received till early Jan, which said items missing were out of stock. Had to go out Xmas eve to replace missing items ordered for children. Unacceptable way to treat a customer. Have complained to the CEO early Jan in a letter, still waiting for a reply 2 weeks later. Under no circumstances would I use Smith’s again, terrible customer service, “last time I will support a High Street name”. Should have stuck to Amazon. Will be interesting to see if WH Smith survives, it certainly does not deserve to.