Juli

Nach anfänglichen Missverständnissen möchte ich besonders Herrn Süleyman Arslan positiv hervorheben. Er hat mich persönlich angerufen, sich Zeit genommen, die Situation vollständig zu klären und mein Feedback ernst genommen.

Das Gespräch war freundlich, professionell und lösungsorientiert. Besonders positiv fand ich, dass nicht einfach nur auf die Beschwerde reagiert wurde, sondern wirklich versucht wurde zu verstehen, wo die Kommunikation zuvor nicht funktioniert hatte und wie die offenen Punkte nun weiterbearbeitet werden sollen.

Ein solcher persönlicher und konstruktiver Umgang mit Kritik schafft Vertrauen. Vielen Dank an Herrn Arslan für die Klärung und die Unterstützung.

Ich bin seit einigen Monaten Mitglied bei Mieterhilfe e.V. und habe aktuell einen umfangreicheren Fall. Die Bearbeitungs- und Antwortzeiten waren teilweise länger als erwartet, sodass ich mehrfach nachfragen musste.

Inzwischen wurde mir jedoch eine externe Rechtsanwältin zur Seite gestellt, deren Einschätzung hilfreich und ausführlich war. Dadurch habe ich den Eindruck, dass sich nun etwas bewegt und mein Anliegen ernsthaft geprüft wird.

Daher vergebe ich zum jetzigen Stand vier Sterne. Sobald der Fall vollständig abgeschlossen ist, werde ich meine Erfahrungen noch einmal umfassend bewerten und die Rezension entsprechend aktualisieren.

Easy credit process, highly suggested.

I would like to say thanks to Mr. Beckett of the customer care team. He was the one which could find a solution to my problem. But before reaching the above mentioned person, I had to go through an employee, a supervisor and then the case was escalated to Mr. Beckett. It’s not okay that such a simple case had to go through so many people to be resolved. I love Trip(.)com, but they need to act better on this. Also I asked for an email to the supervisor to write my complaint but it was denied. It’s vital that you have an email to assess complaints made via phone.

Same as Action Fraud but much faster in dismissing reports. My report was dismissed in less than 2 hours, at least Action Fraud took few days, which gave the impression that someone actually had a look at it. In UK unfortunately scammers have it very easy.

The app us not customer friendly, they do not care about bad practices of restaurant owners, customer service doesn’t exist.

I received an email from this company regarding a claim for a service supposedly provided by a UK-based company. I have sent several emails and a registered letter to formally object to the claim, but I continue to receive threatening payment reminders on a weekly basis. This is extremely distressing and it doesn’t feel right. I fully reject the claim and will take all necessary legal steps to oppose it.

Luckily I do not live in the UK, otherwise I wouldn’t feel protected at all against financial crimes: I have reported an attempted fraud made from an UK based company but ofc - as other thousands people already have written here - the report was closed with the usual sentence. It’s embarrassing. Good luck to whoever will get scammed in the UK, because no justice will be done.

Fino ad ora sempre bene

L’email di libero non funziona da settimane, nonostante vari updates. Piena di bugs. Su Trustpilot libero ha una valutazione di 1.1. Valutazioni pessime anche su Apple store.

Fatevi GMAIL e lasciate perdere libero, oramai parte del passato.

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Cosa risulta a voi non è quello che risulta ogni giorno a centinaia di utenti, e le recensioni e il vostro rating negativo parlano chiaro.

Pacchi mandati dalla Polonia arrivati in pessime condizioni e un pacco addirittura perso, mai arrivato, di 25 kg. Assolutamente da evitare.

I had an incredibly frustrating experience with InPost Poland. They managed to lose my 25kg international package with no clear explanation, and their customer service was completely unhelpful and unempathetic.

The last tracking update was on 19.12.2024, showing the package in Wola Biskowska, Poland. Since then, no updates, no progress, and no answers. Communication with their complaints department has been terrible:
• My emails were either ignored or received generic replies like “we are looking; you need to wait.”
• The customer service hotline and email team provided no assistance, just repeating the same instructions to “wait for the complaint resolution.”
• The so-called resolution? They asked me to send proof of the package contents—nothing about locating my package or accountability.
• When I offered to extend the 30-day resolution period, I was flatly told, “these terms cannot be extended; it’s in the terms and conditions.”

To try and resolve this, I also contacted Mondial Relay France (no record of the package) and InPost Italy (who confirmed they never received it). Clearly, the package never even left Poland.

How can such a large, heavy package (25kg!) just disappear? Their investigation process is deeply flawed, and the lack of updates or any form of apology is shocking.

The complaint team showed zero empathy—no apologies, no acknowledgment of the inconvenience. Their responses were short, robotic, and unprofessional, as if they were texting a friend.

I will not be using InPost for international shipments again. They might be fine for small domestic parcels with no value, but for anything else, I will rely on more professional, reliable companies in the future.

To InPost: Don’t bother asking me to email pomoc(at)inpost(dot)pl to provide the tracking number again. You already have all the information.

Complaint Number: IPR13350465

Simply the best!

Highly recommend?

Good idea but no customer service. They simply won’t answer

I could use their services - opposite to Klarna. I hope they will add English to their app too.

I have canceled my account: I was never given the possibility - as foreigner from EU living in Poland - to purchase ANYTHING with this service. I have complained and the only answer is that: “we cannot control it, the system does it automatically, try buy something cheaper” (the same reply I expect to read as reply to this review).

Obviously this is ridiculous: I got a PESEL, EU passport, no credits whatsoever, I applied recently for my credit card and got it, regular jobs for 4 years, no bad credit history at all, but Klarna based on nothing decided otherwise. It’s a shame Millennium Bank doesn’t agree.

I have now submitted a cancellation request of my account (pointless that this company holds my data without letting me using their services at all). I use PayPo, and opposite to Klarna, I could use their services.

Feedback: I know that everything is automated nowadays, but maybe you should consider some manual review of the cases, to avoid cases like this.

Regards.

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Ps:
There is nothing to chat about unfortunately. Your policy is just as I stated, nothing much to do.

The best Cashback service. I have tried many but this is definitely the best, especially in terms of customer service. Please keep up the good work 💪🏼👌

I have reported something and created an account to wait for updates. The account didn’t work anymore the following day as it says that the password was wrong. So many users are having the same issue I can read here, so I don’t understand, why don’t they fix this problem?

It would be also worth to know if the report sent is actually sent to law enforcement or discarded directly from Crimestopper volunteers for any reason… at least people won’t write here that nothing is being done by YOU, if they know that you have sent it to the police… since the responsibility of “doing nothing” won’t be in you…

Everything good, quick and functional

It’s discrimination: I am a foreigner living in Poland, with a PESEL, European, and cannot apply for any credit product from Revolut - which I continue to get ads about - , since I am asked to provide polish ID Card to get these products. I have reported this situation to Revolut long time ago but they never took it seriously. I hope you can raise this to someone as it’s not ok. I was Ultra member and decided to downgrade for this reason among others.