Nikita Toropov

My partner and I checked in for the flight together (one booking), but we were seated in different parts of the plane, even though half of the plane was empty.

On the return flight, we were given the worst seats, right next to the toilets, even though I checked in one minute after check-in opened. There was no option to change the seats for free.

Absolutely unacceptable behaviour typical of low-cost airlines. Greedy company. We used to fly only with KLM; now, never again. I hope people stop putting up with this.

We arrived much earlier than our reservation time and asked whether we could change the reservation. We were told that the cars would be ready exactly one hour later, and our reservation was changed accordingly.

However, when we returned an hour later, our cars had been given to someone else, and we ended up waiting for three hours instead of being able to go somewhere else.

The most outrageous part is that we had specifically reserved two ID.7s because we needed the extra luggage space, and we mentioned it explicitly. We were told that one of the cars had been “upgraded” free of charge, but we were actually given a Volvo EX40, which is a lower-class vehicle and significantly smaller. There was no way five people with luggage could fit in it.

An incredibly incompetent company.

Garbage app with millions of bugs. Impossible to buy tickets without registration which doesn’t work

customer service is absolutely inadequate. Waited for 20 minutes, then she texted nonsense and closed the conversation immediately. Now I can't connect the customer service

Scam. They promise to notify you before the trial ends (on the fifth day), but they don't do it. I tried the app, but a lot of trails were missing and I didn't like the app, but I was charged automatically.

I have ordered hundreds of packages over the past six years and never had any problems; and when I did, the issue was always resolved very quickly. If you are not at home, the couriers always call you and ask what to do with the package. I'm truly frustrated by why people are complaining; this is the only reliable way to order things in the NL.

Good store, but unfortunately they use DHL for shipping, which completely ruins the experience. PostNL isn't much more expensive—why use the worst shipping service in the NL?

I just watched the courier arrive at my house, but he didn't even leave his car, then the order status immediately changed to 'We missed you.' This has happened many times before where I've been home waiting and they just take it to the post office anyway, but this time I saw it with my own eyes.

No 4k Rendering, no model improvements in more than a year. Loses completely to other competitors.
Used it for a year, but it was a bad decision.

Very quick and professional. Great customer service

Impossible to travel in winter. It’s +30 in the mini cabin. Even after we asked to turn off the heater, it was still crazy hot. Just a torture

The website claims next-day delivery for items that are in stock.
The order wasn’t shipped for seven days, even though all items were in stock. On the fifth day I was told it would ship the next day, but it didn’t.
At least the customer service was good and easy to reach. I received a refund very quickly.
But you shouldn't mention next day delivery if you can't do it.

The platform is full of bugs and unusable in production.
Last year I couldn’t get insurance because there was a bug with the apostrophe in the city name.
Now I log in, fill everything in, and the thing offers me a premium for €170 a month (instead of €15 stated on the previous screen) and even asks me to authorize a €170 payment. Fine, I press back and then next again — looks okay, now it shows €15 as it should.
I sent the request, and now I get a KNOWLEDGE TEST in my email with 7 questions.
You open this damn test — of course the questions are in Dutch, and on top of that they coded it in a way that the browser can’t even translate it.

They don’t refund money if you cancel courts in advance.
I reserved courts for a large group throughout the year. Occasionally, we canceled reservations in advance, and the money was credited to the Peakz account.
At the end of the year, I tried to withdraw the balance from the Peakz account (it was a significant amount, as I was booking for a large group), but they refused to refund it to my bank and said I had to use it for future bookings.
The web app states that you can cancel courts up to two days in advance, but you cannot actually get your money back. This is intentionally misleading.

5 years ago, PostNL was as bad as other postal services in the Netherlands. But I’ve seen major improvements.
Customer service is now easy to reach, both via chat and phone.
Couriers try to contact a neighbor if you’re not home, instead of just dropping your package at a distant service point.
Well done.

Completely incompetent. No support. Garbage website.
Stayed at home specifically to receive the package, now the tracking says: "oh, we missed you, you were not at home." This is pure lie.

Good webshop, but they have only 2 delivery options: UPS and DPD, one worse than another.
Now I have to spend days on searching for my package as incompetent UPS lost it

Completely incompetent. No support. Garbage website.
Stayed at home specifically to receive the package, now the tracking says: "oh, we missed you, you were not at home." This is pure lie.

Worse than low-costers. No food in 3+ hours flight. Leg space is the same as on the cheapest airlines.
The ticket claims unlimited drinks, but you get 1 cup of water or 1 cup of tea or coffee.