sncb international - nmbs internationaal Reviews 

Garbage app with millions of bugs. Impossible to buy tickets without registration which doesn’t work

I needed to make some changes to a non-flex ticket on the NightJet train, that I purchased few hours earlier.
I called the customer service number and I was able to connect to a human agent almost immediately.
The lady was very helpful and understanding of my situation, and contacted her supervisor to approve the changes to the ticket.
As the supervisor was unavailable at the time, she promised to call me back as soon as possible, and she did within fifteen minutes, and made the changes.

It is one of the best experiences with customer service I have had, especially in this day of terrible AI agents and cost reductions.

Really appreciate the professionalism and dedication shown. This call made my day.

I can't get my ticket! The website doesn't work to enter my traveller details (both Chrome and Safari). The contact number doesn't work from a Danish number. The bot is useless. I have no way of contacting support and I don't have a ticket. Do not use!

It's just a piece of shit. The schedule was created purely for fun, to mock people. It's such a shame people don't have any alternatives.

I never thought you can hate a brand until I got to know Belgian Trains. This company, clearly run by a bunch of incompetent individuals, makes my life a living hell on a daily basis. With random delays, cancellations, and a new favourite - skipping over stops, they always make sure that you never get to your destination on time. And as a cherry on top - they will charge you an absolute fortune for the train journey. But hey, these are the things you can do when you are a monopoly I guess. If I could take literally any other public transport service - I would. Unfortunately we are stuck with this bunch of baboons who were somehow trusted to run a NATIONAL train service. Good luck to everyone traveling with them and I hope to live long enough to see the fall of NMBS with my own two eyes and to get to celebrate this joyous occasion.

Choosing the tickets was straightforward and easy enough to follow. There were plenty of travel times to pick from, so I could choose what suited me best. All in all, a smooth process with no fuss.

There's only one train per hour on the weekend, and it's 35 minutes late and changes platforms at the last 2 minutes. You've already screwed people over because of the strike. You can't do this job, quit and get lost. Disgrace, disgrace, indifference, incompetence... I pay 100 euros every month, damn it... There are always problems, we're sick and tired of them...

J utilisais la carte multi local le voyage me coutait aller retour 6,20.
Aujourd'hui il est a 9,60.
Augmentation de 25%.
On ne peut plus prendre au guichet si on paie par carte, donc si on veut comprendre le systeme de reduction impossible.
J utilisais une a 2 fois le train par semaine ,je ne le prendrai plus .
Je ne l

Will I ever make it to my destination? I’m here at Namur station. Woke up early for an important appointment in Luxembourg. My train is 34 late, and the delay keeps raising!
I simply won’t make in time.
I’m not from here. Does it happen very often? Must be crazy have to depend daily ok a company like this

Nice behold of pakket
And fast delivering

I am absolutely fed up with the appalling service provided by SNCB/NMBS. Their disrespect and incompetence are beyond comprehension. They are constantly late, and the strikes seem to happen every other week, leaving us, the passengers, stranded and inconvenienced. Communication is non-existent – you can never get a clear answer about delays or issues, and the information they provide is often misleading or nonexistent.

What's even more outrageous is their blatant disregard for rules. Smoking is prohibited on trains, yet it's a common sight to see people smoking right under the noses of staff, who do absolutely nothing about it. It's as if no one cares, and no one is willing to take responsibility for anything.

The situation at both Gare du Midi and Gare du Nord is another disaster. It's unsafe, with a constant feeling of insecurity. These stations are a breeding ground for all sorts of issues, and the lack of security is unacceptable. It's honestly shameful how SNCB/NMBS continues to operate in this manner, putting their passengers through unnecessary stress, discomfort, and danger. If you rely on their service, prepare to be constantly disappointed. They do not care about the people they are supposed to serve.

I go to the Ceroux mostly at 9:30, the train there is cancelled, I walk to Ottignies, the train there is cancelled and will be there in an hour and 20 minutes, and instead of 35 minutes it takes an hour and 10, as a result I am late for the meeting and go back from the station, as a result I lost the meeting, the money for the day and tired as a donkey, I fall into bed, could you have warned that the train would go a very long way? This happens periodically, it's time to sue you

Worst train company I have ever travelled with. There is always an issue! Amateurs

Unreliable mode of transportation, can't be trusted, delays and cancelations are a given.
It's crazy that this isn't organized better within such a big organization.
They should work on their trustworthiness and become a more reliable mode of transportation. I can't count the amount of times the trains have screwed me professionally and socially.

the seat was very small and the window did not open it was very hot and did go very slow and we did buy a ticket and nobudy came to chek it not a good train do not spent your money on this trian

I have been trying to organize a trip in first class for September 29th to go back to Brussels from Casciana Terme Italy. First the ticket I found on the web did not work. Then I was in contact with the customer service who tried for an hour to help me go to Milan, then Frankfurt then Brussels. He apologized and said that they had a problem with their system and that I should try by myself. I did it by train Italia and then Frankfurt Milan I did by SNCB. Again there must have been a glitch in their system because the train I reserved was for the 30th at 6:28 am. I immediately called the customer service again and when I said there was a mistake and I wanted to cancel they told me there was a fee of 38 euros! On a ticket of 65.49 euros.
This is not OK. When someone or the website makes a mistake, it should be reimbursed totally. And by the way they could not find any other solution acceptable for me except for changing 4 times. One can understand why people take the plane

I don't know if what they are doing is legal:

We have purchased the 4-day interrail pass in first class so we do not have to buy tickets, we only have to reserve seats. However, their website does not allow us to reserve seats on some trains, but forces us to buy the entire ticket even if there are seats. Why do we buy the interrail pass then? To give you an idea, if we reserve the seat we have to pay approximately €30-40, while buying the ticket costs around €170. Unacceptable. Other train companies in other countries did not present any problem regarding this.

On 18.06.2024 I traveled from Ghent to De Panne and back,I decided to pay online,but SNCB COMPANY unfortunately charged from my debit card 30 euro plus for the SNCB NMBS internet NAT that I never used in the train, such a shame for this well known company in Belgium.

I'm trying to get hold of customer service as I didn't get a confirmation for train tickets on Thursday but cannot get through no matter how many different ways I try. The online booking platform isn't recognising the booking number. I am very stressed that I won't be able to travel.