Louise Keegan

Nice selection of toys. My nephew was delighted with the presents I got him for his birthday. Delivery was prompt, items were packaged well.

It's a nicely packaged product. Took a long time to arrive in Ireland. I have nonallergic rhinitis and constant post nasal drip for the last two years. I took Lignosus for 30 days. It tastes very nice. But unfortunately I don't think it made any noticeable difference for me.

The item I ordered (a glass dome shaped light fitting) was fragile, but arrived in one piece, well-packaged. Delivery was fast. Price was good.

I updated my debit card details with them in Jan (Ulsterbank customer). They have continued charging the wrong card for four months in a row. I have called them every month about this and they claim it won't happen again, but it always does. They don't respond to my emails or voicemails. I can't close the Ulsterbank account purely because HomeSecure keeps charging it. I'm so frustrated trying to get them to sort this out. I'm now forced to report them to the data commissioner. AVOID THIS COMPANY.

Update: they replied below to say this was fixed. THIS WAS NOT FIXED. They are still charging my ulster bank card six months on. Unbelievable. They couldn't even get my name right.

Great selection of homewares. Delivery is quick and items well packaged.

Very happy with my new fountain pen. Arrived quickly, well packaged.

Very happy with my treadmill from GymGear. It was delivered on time, carried upstairs and fully assembled. The guys even took the packaging away with them afterwards so it was a very tidy installation. I also got a really helpful walkthrough of how to use it. Brilliant service.

Used to be a solid, reliable service but has deteriorated terribly in the last few months. Here's my most recent experience. I placed an order and my food never came. Called support and was told by a robotic, bored-sounding girl that they would do nothing about it because their system showed it as delivered. She claimed their driver had phoned me and rang my doorbell, which never happened. I was furious, demanded to speak to a manager, was told it would take 24 hours, but that now they were willing to refund me. They then sent me a voucher code that didn't work. The instructions on the email for redeeming the voucher code were also incorrect. I got back onto someone else from support who simply transferred me to yet another person. This person didn't bother getting the history so was useless. I ended up demanding a refund to my card (we'll see if this ever reaches me). No manager from Just-Eat ever contacted me to apologise, despite my being assured this would happen. All in all, I wasted three hours dealing with the worst support team I've ever encountered. I then went to Deliveroo.