AVOID!!!
I’ve had one of the worst customer service experiences in Ireland with Three. I’ve been dealing with ongoing issues for nearly a year now, and they still haven’t been resolved.
We originally signed up for broadband, and my partner set up a pay-as-you-go phone plan. Somehow, things were switched over incorrectly without our consent, which caused a huge amount of confusion and stress.
I’ve had to contact them at least 15 times, and despite all that effort, nothing has been properly fixed. The level of professionalism has been extremely poor — to the point where I’ve had to involve solicitors just to try to get this sorted.
Even after my partner cancelled her pay-as-you-go plan, they continue to charge her card, and we’ve received no clear communication or resolution.
Overall, this has been a very frustrating and disappointing experience. I would not recommend Three based on the lack of support, accountability, and customer care we’ve received.