LjM

Paid a deposit which they refused to refund when I wasn't given a car. They don't tell you who the car supplier is until you've booked. I won't be using them again.

Booked a car with Europcar in Carcassonne in April. While I was waiting 2 days for them to repair a puncture they mistakenly cancelled my contract leaving me without a car for the last 5 days of my holiday. While it was clearly a mistake, their attitude was 'the system can't be changed' and the only solution they offered me was to travel at my own expense to their office at Carcassonne airport and pay twice the price to rent a new car. The online company I booked through (Autoeurope) are so far getting no response from Europcar on my complaint and Europcar refuse to engage with me! I had another bad experience with this company a few years ago where the passenger door was faulty and could not be opened from the inside. I brought the car back to their Carcassonne office but they refused to give me a replacement! You might think a car hire company would be particularly focused on safety but not Europcar. I definitely won't be renting from them again.

Totally reliable, contactable via their app and very responsive, highly recommended.

Left stranded at my hotel in Rio as a result of mixup over my booking of Tour of Rio - booked 6 months in advance. They did not make alternative arrangements for tour. Local company 3B Tours were delivering tour. Best to avoid.

My 10 year old grand daughter tried to spend a zara voucher today but was disappointed to find there was some convoluted online process she should have followed! From comments of other shoppers this is a common issue with Zara vouchers - surely Zara marketing people understand the basic rule of vouchers - keep it simple!

Booked a car in Carcassonne airport. Had to return it the following day as the front passenger door could not be opened from the inside - extremely dangerous. Europcar refused to replace the car. Raises a big question mark over their safety standards not to mention customer service.

Wineonline still untrustworthy. Will's standard playbook is to apologise profusely but then do nothing to resolve the 'mistake', assuming it's a mistake - in my case, sending two cheap bottles of wine to a family member as an anniversary gift instead of the expensive bottles I had ordered. Where they send a gift on your behalf you have no way of checking that they sent the wine you paid for, so in many cases customers will think that they got good service when in fact the recipients of the wine are surprised that they sent such cheap wine as gifts.

Attention, c'est un site chinois! J'ai commandé un luminaire et j'ai reçu une paire de lunettes de soleil - après 4 semaines! Ils ne veulent pas de remboursement.

I had the misfortune to order a presentation box of expensive wines from WineOnline as an anniversary gift for my daughter. Apart from delivering the wine a week early (they included the delivery instructions in the gift message!), I discovered purely by chance that they had delivered different wines to those advertised on their website which smacks of sharp practice. This may well happen regularly as recipients will not know what wines are being gifted. While their director was 'aghast' at their service, his concept of customer service did not extend to doing anything about it.

15 months now waiting for refund for tickets which were resold prior to Covid. Under their terms and conditions such refunds are not processed until after the concert takes place. However as the concert has now been rescheduled three times, it will be two and a half years before I get my refund while Ticketmaster retain the proceeds from my original purchase plus the proceeds from the resale! An absolute abuse of customer rights.

14 months now waiting for refund for tickets which were resold prior to Covid. Under their terms and conditions such refunds are not processed until after the concert takes place. However as the concert has now been rescheduled three times, it will be two and a half years before I get my refund while Ticketmaster retain the proceeds from my original purchase plus the proceeds from the resale! An absolute abuse of customer rights.

14 months now waiting for refund for tickets which were resold prior to Covid. Under their terms and conditions such refunds are not processed until after the concert takes place. However as the concert has been rescheduled twice already and will undoubtedly be rescheduled for a third time, I am out of pocket while Ticketmaster have the proceeds from my original purchase plus the proceeds from the resale! An absolute abuse of customer rights.

13 months now waiting for refund for tickets which were resold prior to Covid. Under their terms and conditions such refunds are not processed until after the concert takes place. However as the concert has been rescheduled twice already and will undoubtedly be rescheduled for a third time, I am out of pocket while Ticketmaster have the proceeds from my original purchase plus the proceeds from the resale! An absolute abuse of customer rights.

Have had nothing but expensive problems with a Tissot watch I bought. Always has to be sent out of the country to Tissot for repair which is never less than €100. Bracelet broke (luckily I didn't lose watch) - Tissot could/would not repair - €200 for a new one which has broken again this week. I've spent more on repairs to date than the original cost of the watch. I will definitely not buy a Tissot again.

One year waiting for refund! By continually rescheduling concerts, Ticketmaster are withholding the proceeds of resold tickets - effectively being paid twice for Andre Rieu resold tickets! Based on Andre Rieu cancellations, I will not be refunded for 2 years! Ticketmaster obviously care little about their brand but Andre Rieu should step in to stop his fans being exploited.

12 months waiting for refund! By continually rescheduling concerts, Ticketmaster are withholding the proceeds of resold tickets - effectively being paid twice for Andre Rieu resold tickets! Based on Andre Rieu cancellations, I will not be refunded for 2 years! Ticketmaster obviously care little about their brand but Andre Rieu should step in to stop his fans being exploited.

Still no refund after 12 months! When you consider the responsible attitude of other ticket companies during the pandemic, it's no wonder Ticketmaster has been in the news recently and for all the wrong reasons. When competition is introduced, they will pay the price of their poor customer service ethos.

Had an appalling experience with this company lately - they are clearly bereft of any customer service ethos which is reflected in the extraordinarily high percentage of negative reviews on Trustpilot, ratings they most definitely deserve. The insurance regulator should look into this company and review its licence.

By continually rescheduling concerts, Ticketmaster are withholding the proceeds of resold tickets - effectively being paid twice for Andre Rieu resold tickets! Based on Andre Rieu cancellations, I will not be refunded for 2 years! Ticketmaster obviously care little about their brand but Andre Rieu should step in to stop his fans being exploited.