Welcome Pickups Reviews 

50,092
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 7,140 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the friendly and professional drivers who ensure smooth, comfortable rides in clean vehicles while sharing valuable local knowledge about the destinations. Consumers often appreciate the straightforward online booking process, noting that arranging airport transfers in advance significantly reduces travel stress. However, some customers also noted minor logistical frustrations such as occasional scheduling mix-ups, unexpected vehicle issues, or drivers not waiting at the exact designated pickup spot. A few people also experienced challenges with inconvenient drop-off locations or strict cancellation policies when unexpected travel changes occurred during their trips.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that drivers are consistently punctual, professional,... See more

Staff

Users describe positive interactions with staff, highlighting that drivers are consistently punctual,... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting punctual and early... See more

Location

People report high satisfaction with location and pick-up details. Consumers frequently mention that drivers... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Clear communication: Driver sent a message 14 minutes before scheduled arrival letting us know he would be there. We messaged back a couple minutes later saying we were ready so he could come anytime.... See more

Rated 5 out of 5 stars

First time using Welcome pickups but will definitely use again .Drivers on time and vey friendly , extremely reliable and very fair rates .Was kept up to date during our holiday on who our driver woul... See more

Rated 5 out of 5 stars

Driver texted me the day before, saying he was going to be 10 minutes late, would that be okay? Totally fine, as I calculated extra time anyway to be on time for my flight. Ended up being perfectly on... See more

Rated 5 out of 5 stars

Convenient pick up at airport exit door by driver holding our name on a digital sign. Competitively priced. Easy booking via app. Importantly when I made an error trying to cancel and reschedule a... See more


Company details

  1. Taxi Service
  2. Transportation Service

Written by the company

Welcome helps you make the most of your travels by providing transfer services, essential products, pre-ordered tickets to top attractions, tips and tailor-made experiences led by locals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(50,092)

6,465 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company for transportation in Europe

Used them 4 times on our Mediterranean cruise. The experience was first rate. They were on time, professional and made the transfers from Airport to Hotel and Hotel to port a seamless and easy experience. Will be using Welcome Pickups any time we are in Europe! The booking process is very easy.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Reliable taxi booking app

I have used Welcome Pickups multiple times across several countries and have been impressed with their service. The app provides excellent information and connects directly to the driver for real time updates.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant and calm experience.

I was picked up at the huge Istanbul airport on time and delivered to my hotel door in a calm
and pleasant manner. I was provided with an easy to follow video on where to meet my driver which with regard to the size of the airport was a great help. And that ice cold bottle of water was very welcome after the busy passport control and baggage collection.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Great pick up

Great pick up kept updated through what’s app
Dropped off ar accommodation cases out at reception before we got out of car

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service.

Easy booking process. Excellent friendly drivers. Love that it is prepaid so I don't have to worry about cash after a long trip.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Reassuring and great communication

It was very reassuring to know that a driver was informed of our flight number (especially if there were any delays) and would be there upon our arrival in country. Our driver gave us very helpful directions on how to get to the meeting point (including a video!). We also left something in the car after being dropped off, and our driver immediately tried to get in touch with us and came back to deliver it - thank you SO much.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Milazzo trip

Carmelo, our driver was on time. He is a pleasant individual, talk about the history of the town and Italian cities. The car was a big SUV for 7 people with lots of luggage space.. I would definitely use them again.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Pickup Arrangements…

I was kept informed from the beginning about the arrangements for our pickup from Palermo Airport. Our driver was on time, helpful with our luggage and very informative while driving us to our accomodation. I will definitely use Welcome Pickups again.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Another good experience with Welcome Pickups

I have used Welcome Pickups in several different countries and have always had very good experiences.
The app works well to make reservations. The driver is identified prior to the trip so you know who you are dealing with.
For this trip the driver contacted me the day before confirming the trip details.
He arrived early and a notification was sent that he had arrived. He loaded our luggage in the vehicle.
There was water in the vehicle. We had a nice conversation on the way to the airport.
It was a great experience.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Booking process was easy, prices was competitive. We were kept informed of who our driver would be and registration of the vehicle so we could tell when he arrived. The driver was well dressed and polite and helpful and the vehicle new and clean. Excellent service

7 September 2026
Unprompted review

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