Gina Roberts

We have been loyal Executive Club members of British Airways for over 20 years now and in the past few years their customer service is non existent.

Two years ago they kept cancelling our return flight, (three times), even on the morning of the actual flight, after we had checked in the night before! I was desperate to get home so did a little digging and found out that one of the flights that they refused to put us on, they were selling the seats for 3 times the regular price because people were desperate to get home.

Nevertheless, I booked our flights for this year in November of 2024 and choosing and paying for our seat selection 11A & 11B costing £108 at the same time.
On 6th December we were informed that our return flight had been cancelled and so we had to rebook a new return flight and when doing this had to select our seats again. When doing this I checked our current outbound seat selection to see that they had moved us to a middle seat in row 12! So yet again I chose seats 11A & 11B but to my dismay I had to pay £118 for this seat selection, even though we had already paid £106 back in November 2024 for the same seats that BA had moved us from!
Again today I went into my booking to check details and noticed yet again that they had moved our seats, this time to much farther back rows 16A & 16B!!
THIS IS DISGUSTING, I AM OUT OF POCKET BY £226 AND NOW IN A SEAT THAT I DID NOT CHOOSE!! The complaints procedure online is a joke too as it is all geared to complaining after your flight and not before!!
DO NOT book with British Airways, they are all about extorting your money and no customer service at all!

I ordered two cakes from Lolas, one rainbow and one princes and both were amazing. They looked great and tasted even better. Our two granddaughters were very happy, as were the guests at the party.

Ordered a hand held Multi MK2 TE vacuum as assumed all G Tech products used the same batteries (as have G Tech garden appliances that use the same batteries) so thought that's a saving. Unfortunately I was wrong as each device uses a different battery, so not only do you pay quite a bit for the device, if you want a back-up battery you pay through the nose again!

We have two houses on with Octopus energy and have had a couple of hiccups with the accounts and on both occasions Octopus Energy have been quick to reply to my emails and very helpful on the telephone, which is a rarity nowadays. Believe the ads, the customer service is really good.

G Network engineer Andrew (team 14) installed our router today, seemed knowledgeable and efficient, had us up and running on the internet in no time. Good high speeds, much higher than Virgin but much lower in cost.

We have had no regular internet for around seven weeks now and we are a business!! We have filled in three email complaints form on their site, we have also written three letters and made so many phone calls to them, with no response so far!!!
We have had intermittent Business Broadband (going on and off constantly) since the beginning of October 2024! We began calling Virgin Business to report the fault on 17/10/24, when the internet was going off for whole days!! Our call log states the following calls to them:
17/10/24 - 2 x calls
18/10/24 - 3 x calls
19/10/24 - 4 x calls
22/10/24 - 3 x calls
23/10/24 - 6 x calls
28/10/24 - 5 x calls
30/10/24 - 2 x calls
13/11/24 - 1 x call
16/11/24 - 1 x call
18/11/24 - 1 x call
We have had three different engineers sent out to us and each one says they cannot do anything as this is a power outage and that the telephone operatives are lying to us! We called again on Saturday morning 16/11/24, as we had no internet and another engineer has been booked to visit us but not until Thursday 21st!! We are a business who cannot work as our internet keeps going off and on and most of our service relies on the internet including our telephones, cctv cameras and media. We have asked to cancel our contract with them as they are not fulfilling the contract and supplying us the services that we are paying £60.00 a month for but we are told that we cannot cancel and we would be forfeiting our contract!!! We are told that the fault is still open, i.e. they are working on it, but we still get emails (when the internet IS on) saying the fault is closed, we think they are just covering their backs in regards to the contract by saying the fault is still open so in theory they are doing something about it?? So far still no response. DO NOT GO WITH VIRGIN MEDIA FOR YOUR BUSINESS BROADBAND OR YOU WILL BE BANKRUPT AND OUT OF BUSINESS WITHIN A MONTH OR TWO!!

Ordered the large Unicorn cake for my granddaughters birthday and it was amazing. Looked great but tasted even better, good value for money too.

My husband tried to book his new Ford Custom Double Cab Transit van in for Warranty Repairs as it has a few issues and it firstly took over four weeks to get it booked in.
He was told that the van would only be in the shop for one day, but 8 days later we still had no van and all of the issues that were booked in, none of them were repaired!!
Following is an email sent to them, outlining my husbands frustration:-
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I have tried to phone you twice this morning regarding my van with no joy and I was told that you or someone else would ring me back - still waiting yet again!

It has now been 8 days that you have had my van, preventing me from working and losing revenue, due to this and the uncertainty of not knowing when I will have my van back, I have now lost two weeks worth of work and money, plus I am paying out of my own pocket every day to use public transport and cabs to get me around!

It took me five weeks to get my van booked in for this appointment and I was told that it would only be in the service centre for one day, that was 8 days ago!

Everytime I call to try and find out what is happening with my van (21 calls and counting), I get a sob story from one of your colleagues about how understaffed and overrun you are. Frankly this is not my problem! I keep being told that someone will call me back that same day to let me know when my van will be ready, they do not call so I waste my time chasing over the telephone, only to be told that the van will be ready that afternoon, to then get another telephone call to say no it is not ready yet!

The hire van that was given to me, was not suitable to my needs as my current van is a double cab and the hire van has only three seats. I also keep being told that I will be charged for the hire van and to bring it back, which I did, so now I am again without a vehicle. I was originally told that the hire vehicle was free as my vehicle is still under warranty (3 year warranty actually).

I NEED MY VAN BACK TODAY BY CLOSE OF PLAY, REPAIRED COMPLETEY, OR ANOTHER HIRE VAN FOR TOMORROW MORNING BY 9AM ASAP.

It is becoming ridiculous now.

Highly irritated,
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My husband di get his van back the next day, but with nothing repaired!! They replaced the rear parking sensor, but the wrong colour and they did not paint it to the correct colour. The sensors still do not work correctly and the entertainment system has not even been looked at, problem still exist. Side door still rattling!! Trustford have since contacted me to try an rebook to sort out the issues that were not sorted out in the first place in the 8 days that they had our van. Said they would call us back and yet again nothing!!!

Trustpilot is a great platform to review on and also check out reviews of companies.

Ordered 2 x boxes of Fondant Creams from Guilberts Chocolates online on 30th November, for a Christmas Present - looked amazing and very good price.
Due to the postal strike I unfortunately did not receive the goods, but I wanted to write a review, because, from the very beginning, from order to enquiry about my missing goods, Alan White was exceptional. He responded almost immediately to my enquiry to the missing goods, urging me to wait a little longer (until Christmas Eve) in case they turned up but to let him know and if not he would refund me in full. In the end I waited until yesterday (3rd Jan 2023) to give it time for the postal strike backlog to be over and then I contacted him once again via email to inform him that I still had not received my goods. I once again requested a refund and said that should the goods turn up in the meantime I would return them to him. He refunded me the very same day in full (including postage costs) and advised that should the goods turn up to keep them.
Such very good service and response, which is a rarity nowadays and I will be sure to buy any of my future chocolates or fondant cream gifts from Guilberts. Would highly recommend.

We tried the free trial with Dacast, as we have been using Youtube as a platform for the last three years and our issue with Youtube was the link changing when the wifi went down, so we would have to create a whole new link again for the client.
With Dacast this seems to not be an issue. We used the trial with OBS Studio and we found it very easy to set-up and use. The link remains regardless of whether you have internet connection issues or not. The only problems we encountered with the Limited Access Trial was that it told us that when connecting to the UK it was "busy", so Dacast told us to use the US connection and then this was fine. We worried that this would be a problem when it is busy, but Dacast tell us it automatically uses/switches to the next region that is available. Also, the iphones or ipads viewing the stream, would turn off every 10 minutes, but we have been assured this is only with the trial version and not with the paid package. I have yet to purchase the actual DaCast membership, but will be doing so soon.

Purchased a new 2022 plate Double Cab Ford Transit Custom van from Vanwise Harlow yesterday in part exchange with my older van, after being let down by another dealership.
Salesmen Taj and Finance Man Irfan were really helpful, a pleasure to deal with and so far, we are very happy with the van, after one day purchase.
Would return to them again for future purchases.

We have used Boulter and Company (Andrew Joannides) for both Business and Personal conveyancing over 20+ years and would never even entertain the thought of using another company.
Andrew has always been very approachable, professional (but with a friendly relaxed manner) and prompt with his service. His fees are very competitive and worth every penny. Andrew and his team are not just conveyancers, they are solicitors, which means they go through the reams of legal paperwork and point out any pitfalls or issues, they do not expect you to go through it all and find them for yourself, unlike some other conveyancers. We have so far used Andrew and his company for 10/11 private property transactions (Buying and selling) and 2/3 business transactions over the years. We have recommended to friends, family and business partners who have also used Andrew for their own transactions and we all agree that we cannot fault him or his staff. Would most definitely continue to recommend.

Was looking for a baby shower cake for my daughters baby shower, before Coronavirus hit, and found Tia at Misscupcakes. Her designs were the best I had seen of this particular type of baby shower cake that I wanted and she was very reasonably priced.
I contacted her online and she was quick to respond and very easy to message for particular details of the cake etc, so I ordered and arranged delivery for a specific date. Then corona virus lockdown hit and everything was put on hold - apart from the baby of course - so I contacted Tia and arranged to postpone the cake to another date, which was after the baby was born and it became a Congratulations Cake rather than baby shower cake.
Tia delivered as arranged and the cake was beautifully made and was very nice when we finally tasted it (had to wait for our daughter to receive and cut before we could taste). The sponge was lovely and light and the buttercream was perfect, just the right amount of sweetness and not overwhelming with the additional icing. A definite hit with us and we will order from Tia again in the future. Would definitely recommend without hesitation.

Would have given an excellent score if they were not so pricey but overall we are very happy with our bi-fold door blinds.

From the person Dave Coles who came out to measure to the actual person who fitted them Jakub, the service was good, advice given over which blinds to choose was spot on and appreciated the small discount.

As I said before, these are not the cheapest blinds on the market, but as we needed special made to measure blinds for our bi-fold doors, which when open actually concertina onto themselves completely flat, we needed a specific blind and we did not want to risk ordering from another company that did not fit on the off chance that our measurements were wrong and it would have cost us double.

Lead time on fitting was a shock as we were told a month later for fitting, but in the end they did managed to fit earlier than anticipated which was good.

Excellent company - this is the second time we have used Quartz Worktops Direct (also trading as LunaStone) and this time around was no different from the last. Professionalism from the start, quick replies to emails, very competitive costs, great service from the templating guy to the installations guys. Very quick turnaround from templating to installation only a few days and the Quartz worktop looks wonderful, cannot even see or feel the joins, they had to be pointed out to me as when I ran my fingers along the worktop, it was totally smooth and no ridges at all.
Would highly recommend this family run company over any of the larger companies, they are better value for money, personal and quick. Will be using them again when we need to install a worktop.

Just finished a phone call with a very nice British Gas Homecare Salesman - Douglas - who very patiently took my rather rude telephone call to him regarding my Homecare contract and then proceeded to solve my issues one by one and reduce my monthly payments but still managing to give me what I wanted in my Homecare contract. Very professional and efficient as well as being a very nice man, answering every question that I fired at him with patience and a resolution. If only all service contract staff were just as good as Douglas, a credit to his company - British Gas should give him a salary increase and get him to train all their future employees.

Bought a brand new 2019 plate mini from a branch of Mini Sales and within three months noticed footwells of both drivers and passenger side saturated. It has now been three and a half weeks of complaints and our car being in the service centre for them not to be able to find the fault even though they acknowledge there is a serious fault and the car is under warranty! Spent 21K on this car and now we have been over three weeks without our new car, have a hire car arranged by Mini under warranty but threatened every day with the fact chance we may have to pay for this hire car. Our car is in bits in the service centre, still with the same fault it went in with and they refuse to put it back together until Barons Borehamwood (where we purchased the car) or Mini UK tell them what is happening and we are left in limbo because no-one will return our calls or emails!!! Mini profess that their customer service is second to none - what is should say is their customer service is NONE!

Bought a brand new 2019 plate mini from this branch of Mini Sales and within three months noticed footwells of both drivers and passenger side saturated. It has now been three and a half weeks of complaints and our car being in the service centre for them not to be able to find the fault even though they acknowledge there is a serious fault! Spent 21K on this car and now we have been over three weeks without our new car, have a hire car arranged by Mini under warranty but threatened every day with the fact chance we may have to pay for this hire car. Our car is in bits in the service centre, still with the same fault it went in with and they refuse to put it back together until Barons Borehamwood or Mini UK tell them what is happening and we are left in limbo because no-one will return our calls or emails!!! Mini profess that their customer service is second to none - what is should say is their customer service is NONE!

First time I used this company, the guy who came to do my repair (polish I think) was brilliant, he virtually took the machine apart to locate the blockage then re-built the machine, ensured it was in full working order, cleaned up for me and then only charged the call out fee plus vat.
So when our tenants washing machine broke down I had no hesitation in booking them again, but this time was a totally different experience. I once again booked a date and time on line and received a text with a booking reference saying they would confirm the date/time within 24 hrs. I did not hear from them for 2 days so I tried calling the three different telephone numbers, no answer, answerphone or picked up and then immediately put down again. I left several answerphone messages and a few emails to no avail. Finally tried another number that I found for them, got through to someone who did not seem to expecting a business call, he checked out my reference number and said he was waiting on a part and would call me back - he didn’t! This went on for a few days until I eventually got them to confirm a date verbally. My tenants took time off work to wait in for them at the allotted time and they did not show! I angrily called them the following morning and again after several unanswered phone messages I finally got an answer on the third telephone number, the same guy that verbally confirmed the previous booking did not even acknowledge the fact that the booked engineer did not turn up and said he would get them to come the next day. Again tenants waited in and this time the engineer turned up, replaced the door seal, told our tenants it was fixed by showing them it running for a few minutes, then charged us £163.00 including the new door seal. Fine I thought, its fixed, until the tenants contacted me a week to the day after using the machine for the first time since the “repair “ to say that the machine had stopped mid cycle and that it was leaking water from the bottom! So we called them back as they had not fixed the problem, but upon arriving they said they needed paying for coming out regardless that they state that their repairs are guaranteed for 12 months. I told the tenants that we would not pay again for something they had not repaired the first time so he Left!
Don’t use this company, their customer service is non existent and their repairs are hit and miss, cannot believe it is the same company that I used for my own repair the first time, I guess I was just lucky enough to get one of their sub-contractors who was good.
Do not use this company.