Stephen Jones

Updated 9 June 2026. Finally got some good news. Shuaib has managed to sort out the billing and i now have detailed bills. Now a happy customer

Joined two months ago on a smart tariff. I’ve paid made 3 payments totalling almost £270 and I can’t get a bill for my usage. I’ve spoken to the customer service team twice and they say it can be sorted and then nothing happens.
I just want to know how much electricity I am using day and night and to pay for what I am using

The online ordering process was simple and the dog beds look great. Unfortunately, I can’t confirm this as the courier firm the Collared Creatures uses is unreliable and having waited in all day yesterday, the courier website now says they are having problems. Their website still says the bed will be delivered yesterday.
Based upon the cost of the beds I expected better.
Collared Creatures needs to use better couriers or their customers are going to go elsewhere

Speedy delivery from a professional driver

Andy planned where to put the Ohme pro charger with me ans explained the advantages/disadvantages of each possible location.
The installation then took place and it looks great

I ordered a new phone on Saturday afternoon and it was delivered Monday morning . The package was well wrapped and the phone works as expected

Product arrived quickly but the box had been damaged by the courier. After a quick check, it appeared as if everything was correct and present. I contacted Living and Home to let them know and told them I could confirm everything was there once the shed was built. They were happy with this approach.
I'm pleased to say that everything was still there and the shed is exactly as described

Speedy service and and quality finish at a good price. I'm really pleased with the service

The floor looks great and the fitter took great care laying the tiles.
Would have given 5 stars only I had to chase for the warranty, which I still haven't received
UPDATE: Chloe from Karndean has picked up my earlier comments and my warranty has been received. Definitely worth 5 stars now

It was easy to find what I was looking for on the website. After checking their prices against other sites, which with postage were similar, I ordered a battery. The battery arrived the next day and was very well packed.
Very happy with the price and service

update on earlier request for a refund

I waited three weeks for the refund and nothing appeared. I followed up with another online chat and I have now been promised a refund within 3-5 days. The reason given for the poor response is that they are very busy refunding customers. I don’t think this is a very good reason - just how long does it take to refund my money. Lucky for Outfox the Market that my payments to them are always on time!!!

I have had problems in the past with trying to contact and talk to the team. However, I contacted the Chat team today (Nadeem) to ask for a refund of credit and review of the direct debit. It took just a few seconds for the initial response and my request was dealt with in about three minutes. This is a much better service level and more like I would expect. Thank you Nadeem

Now we shall see how long it takes to get the refund

Copy of Email Sent to Outfox the Market:

Many thanks for the email below for informing me (again) that my Direct Debit is changing. This is the third time in a month so I thought I would call you and discuss what is going on. After twenty minutes of trying to get through to you (Sorry – all of our agents are busy. Please try later) I finally managed to join the queue and wait a further thirty minutes to speak to someone about what was going on. This was truly enlightening.

The agent immediately put me on hold – no explanation given, and after ten minutes informed me that the Accounts Department was going to review all Direct Debits in the next ten days and they would contact me about how much my new Direct Debit amount would be. I asked an obvious question – If my Direct Debit is to be reviewed in the next ten days then why did they email yesterday to tell me that the DD had changed? Your agent couldn’t explain this so I asked to speak to the Accounts Department but I was informed that “They are not taking calls at the moment”. I guess that’s because they are too busy sending out emails changing the about you are going to deduct from my account.

I also asked to speak to your agent’s supervisor, but was informed that I would need to make an appointment and I could probably speak to someone in three to five days

What sort of business are you running where you don’t know how much to charge your customer? My account shows that I am currently in credit by £235. What do I need to do to get a sensible response from you on what you are going to take from my account.