jonathan jones

Ive spent 3 weeks trying to withdraw from my investment account. Staff give instructions for forms, ive filled in 3 forms, still not heard from them. They don't call or email, when calling them up there is a message about how they kept the wealth of decessed wealth. I am not surprised, this company is terrible. Ive notified my family members they have multilple accounts and premium bonds, they are considering moving their money to other sources and I totally understand that.

​I would strongly advise anyone considering Hot Streak Casino to take their business elsewhere. Their onboarding process is a disaster, and their customer service is even worse.
​I have been waiting over 24 hours for account verification with zero progress. When I reached out to Live Chat for a simple update, I was met with unhelpful, rude responses before being effectively "silenced" for asking legitimate questions about my account status.

​If a casino cannot handle the basic administrative task of verifying a user within a reasonable timeframe—and lacks the professional courtesy to communicate effectively—they shouldn't be operating. It feels less like a professional service and more like a stall tactic.

​Pros: None so far.
Cons: Slow verification, rude support, zero transparency.

​The Gambling Commission needs to investigate the clear incompetence and lack of player support on this site. Don't waste your time or money here.

Scam company that run fastcash, they are scumbags, put up gtp task for them to refuse payout.

Im a firm believer of karma, your day will come almedia and fastcash.

Avoid this company.

I bought a carrera go set for my son, its been 10days, I have a tracking number that does not work, it seems to be very late, Christmas is 9days away, they dont reply to my email. I am unsure what to do moving forward.

Some salesman canvassed my Mrs and now we have zero electric and noo way to contact. There are children in this house and we can't turn utilities on, the customer service is very poor and extremely slow. What a joke and canvassing people with mental health should be illegal. Answer your phones you wasteful company

Update, the account information is correct, I have spoken to one of your colleagues, we are going to have it reversed, your company is a scam, you pray on vulnerabilities, next time I see your people knocking doors and exploiting people, I will tell the homeowner and if its my home I will throw a bucket of water on their head. I have told my neighbours that also signed up with your door scammer and some are also taking action and reverting back to previous supplier. We don't want to talk to you. We spent 6hours on call yesterday and you passed us around your office, but now you want to waste our time too, you going to pay me for my time???? Go look at the notes on the account go hear your alleged recorded calls. Go check the duration of your chat logs. If you attempt to remove this review I will escalate it with trust pilot. Stop scamming and stop trying to delete honest review. OK Daniella

Update

So since you want to continue, utilitia sent us a welcome pack with a temporary card and a Ecard for electric, we received a bye bye from Scottish Power, when electric runs out on Monday morning we topped up the E- card like suggested by your incompetant customer service and to no AVAIL did the electric turn on, it didn't work after speaking to numerous utilita head scratchers and after waiting 5hours we were told that the switch had failed so you exploited a vulnerable woman before Xmas, she had to top up 2 accounts, a joke utilita account and original Scottish Power account, refund takes upto 14days, let's hope there's enough electric in there to keep the family going. Yes utilita was at fault for no electric as you failed to Inform anyone that it had failed, you can't just say it failed and kick the can down the road when it goes wrong. You were first point of contact which surely cant be wrong because you were meant to be the supplier your salesman would agree too, Like I said we moved on, this is exposure to what utilita really treat customers. You keep requesting for trustpilot to remove this, goes to show that action speak lounder than words, your action won't silence this experience. Your an incompetent company perhaps you need to switch roles because your dedication is needed at customer service, your wasted on trustpilot the problem is on your phone lines, now go figure!

Great communication, my tag turned up as described and is in excellent condition. Next day delivery, highly recommended, will be using again.

Ordered on 27th march, still havent received order, company replied and said it was dispatched, now they dont reply at all. Ive had to contact my bank to get a refund. What a waste of time, purchased for a birthday present for my wife, birthday has been and gone and i totally feel mugged off. This company should be shut down.

Had a happy birthday email, won free spins, got to £50 winnings, then i had to wager £2500, ended up with £200 to then lose it all for a measly £10, terms saya max £10, which i went on to lose, what a scumbag offer. I spent 5hours playing various slots had some big wins, all for nothing, like why take winnings and why send a stupid offer on a birthday, like what imbecile thought of doing that. Hope you go bankrupt you joke of a business. I hope the CEO has the worst birthday ever!

Order has not arrived and customer support is non existant

Lost package and they have very poor customer support,

Scam! Wont stop charging my account, contacted many times but customer support wont cancel, basically charging for a service that i do not want, there is no way to cancel the payment.


I have contacted your dedicated customer clowns and they said they cannot and will not cancel, as i said before you are charging for a service that you are not providing and its not even a basic direct debit. Its complicated to stop payment hence me calling you out for a scam. Your reply is irrelevant mate.

Cannot find me is absolute garbage, its the same email address that you sent the invoice. I would upload if i could.

Took my money, didnt stock what i payed, missed the next day delivery, email was vague then offer a refund that can take upto 5days. Basically a waste of time, Dont shop here. Scumbags

Only deliver half

Absolute worst courier in Britain. Poor customer service, poor drivers, poor ethics. Waste of resources


Reply to Andy - noone has got intouch with me, you and your team talk a lot of human fecile matter.

One order took 3 sepearte vans to deliver, my parcel was split up at the national hub. Annoyingly i had to recieve my parcel in 3 parts over 2days.

Can your team stop working like delinquents and keep my parcel together and please deliver at the same time.

If you went on holiday how would you like it if your airline dropped your family off in 3parts over 2days. This is the practice that your company provides, ludicrous!

Scam, how are people allowed to do this nonsense

Short use by dates on their products, the fruit is mostly old as it goes off within a day or 2 and the meat is no better, garenteed to smell before use by date, buisness has gone downhill, id rather pay more and get fresh and quality food from others.

Very poor bookie not much more i can say.

Took 3 weeks to approve a withdrawel, emailed to query on two occasions and made out to be a nuisance. They mention they care for their customers when the opposite is more realistic.

I wouldnt recommend this website to anyone, they will drag their feet and make you out to be awkward when all you want to do is withdraw your winnings.

Hopefully gambling commission looks into your horrible services.

I joined some time last year, i recieve an email saying deposit £10 for 100spins, so i figured id deposit and put some weekend accas up and maybe get lucky with 100spins with x35 wagering.

Upon deposit i get greeted with my 100spins, i make £9 so i wager through the £9, obviously i know its rare to win anything with x35 wagering, i continue and lose the £9, i stopped when my balance hit £10.20, i go to sports to put my accas together but guess what, my £10 is now unwillingly bonus fund, i cannot bet on sports, im trapped in some stupid offer that makes no sense, put in your email, deposit £10 and get ripped off with 100spins that your gonna pay for with your £10, then all of your money and bonus will now need to be wagered x35, then i will know that your offer is an absolute waste of time and there is a 99% chance that you will make zero and will feel mugged off, so you really need to market these email correctly because i feel mugged off how you can trap me into some stupid bonus, your customer service is non existant, no doubt you will blame the coronavirus for this too. I blame the bad attention on the industry because of cowboys like betregal.

I hope the complaints keep coming, they do not go unnoticed by the regulators.

Personally i believe your a bunch of crooks, i do not wish to recieve your emails, there is no way to turn it off, your a contender for the worst bookie of 2020, the year of the rats