GL

The product and overall service was excellent and easily deserved 5 stars.

However the delivery by the Local Post Office was appalling. They claimed they had been twice and they hadn’t with no red card left. I had to go to the Delivery Office to collect but had to try and track where the item was as it was urgent for us.
Shame everything else was excellent. Maybe change your delivery supplier🤷.

I was so pleased when my tickets arrived ahead of time - it gave me great reassurance - and the communication was fabulous - I got a notification in the Ap and by email. I was able to print my tickets too. I have several events organised with Viagogo this year and the service has been great so far.

Brilliant service

Noah came round today as arranged and carried out the scarification, aeration and over seeding. Did a great job even going over the more stubborn areas again

All excellent

Very good website. And excellent products! Very flattering.

Sandesh contacted me to say he was on his way and arrived punctually. Quickly diagnosed the fault and carried the spare part so fitted immediately with no fuss and no mess. Very efficient and pain less process all round.

Ordered some Easter themed socks for our Easter gifts bags - great delivery at the last minute and lovely product thank you

Excellent. All delivered on time and good quality

I am rating this one star as I cannot work out how to rate no stars!

Trying to buy a carpet from John Lewis. Went through the local store and arranged the estimator to come out. All good. We want many rooms fitted over the next 6 months so went ahead with the first one through the store again all good. Then the second one. The store can no longer process this as they have centralised all carpet admin and nobody at the store can help.

So far I have made many calls, none answered hanging on for over 20 minutes at a time. We have processed the payment thanks to the store intervention and carpet ordered 4 weeks ago. Carpet is in sitting on the system and all they have got to do is call me to arrange fitting. They cannot do this apparently as they are weeks behind and are not resourced to cope. The store is unable to intervene even though they have tried so have spoken to their customer care team who openly admit they cannot get through either. Chased again today and escalated to a Customer Care Team Manager who can’t even tell me when this will be dealt with but won’t be this week! Asked for the Customer Services Director by name but told this will just go back in to the main customer services team and cause yet another file number. Absolutely appalling. Come on John Lewis surely you are better at customer service than this!

Excellent ordering service, delivered on time and great product easy to put together.