Fashion Eyewear Reviews 

13,829
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,221 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent value and high quality of products, finding prices for frames and lenses significantly more affordable than other retailers, often calling them a bargain. Many are highly satisfied with the product quality, describing glasses as perfect, well-packaged, and authentic, often exceeding expectations. The ordering process is generally seen as simple, with a wide selection of eyewear available. However, some customers experienced issues with delivery, including delays, inconsistent tracking, or problems with courier services [R1-S5, R4-S4, Others noted inadequate product sizing information, leading to glasses not fitting correctly, or orders being unfulfilled due to items out of stock or incorrect prescriptions.

What people talk about most

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with the... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast and hassle-free delivery,... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting seamless and straightforward... See more

Price

Customers had positive experiences with price, often highlighting the excellent value and affordability of... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product and overall service was excellent and easily deserved 5 stars. However the delivery by the Local Post Office was appalling. They claimed they had been twice and they hadn’t with no red... See more

Company replied

Rated 4 out of 5 stars

They lost my first pair I ordered—customer service was nice and responsive but ineffective. They did let me know when the next order was available and I got a tremendous deal on a pair of Christian Di... See more

Company replied

Rated 4 out of 5 stars

Quick delivery and easy returns though you have to pay £4 … maybe little long to receive your money back if not suited but all ok finally

Company replied

Rated 3 out of 5 stars

When ordering it says delivery next day until you put in prescription details. Then it says 1-5 working days, after paying confirmation email says 7-10 days. So always read the delivery times otherwis... See more

Company replied


Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

Written by the company

Shop our huge selection of designer glasses, sunglasses and prescription sunglasses online at best available prices with FREE UK delivery and 14-day returns. We ship worldwide.


Contact info

3.9

Great

TrustScore 4 out of 5

14K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

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3.9

All reviews

(13,829)

1,199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Feels great perfect fit will but from…

Feels great perfect fit will but from them again

8 July 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Samantha,

We are so glad to hear that you are happy with the perfect fit! We appreciate your kind words.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Your Website works very well.


You shipping and handling is informative, fast, and easy to read.
I can try frames with the camera.
Your guidelines are very helpful.
Thank you!

7 July 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Lucia Sanchezllorente,

We're so happy to hear our shipping information and virtual try-on feature were helpful. We truly appreciate your kind words!

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Guality selection at best value

I was very impressed with how easy the process was. I was very happy with the company’s communication reliability, choice of different products and the price. I definitely recommend them.

5 July 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

No Name,

We appreciate your feedback regarding our communication, reliability, pricing, selection, and quality. We are always working to improve.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

I like the option of virtual try on…

I like the option of virtual try on with these glasses. Also the points system they offer as it’s my second pair I have bought and managed to save another £24 on my second pair. Fast delivery and very happy with my product

7 July 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Danielle Lincoln,

We're so pleased to hear you enjoyed the virtual try-on option and found our points system beneficial, especially saving on your second pair! It's wonderful that you're happy with your product and the fast delivery.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Good communication

Good communication, great product, good price

3 July 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Chelsea Jackson,

We're so pleased to hear you had a positive experience with our communication, product, and pricing. Thank you for your wonderful feedback!

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Many pairs purchased

Bought a number of glasses and sunglasses from them and the service has always been faultless. Had a warranty issue with my glasses which were a high end frame, and the issue was dealt with, without question. My first pair I ever bought I even went to the brand importer to check their validity, who confirmed they are genuine. Since then I’ve had full faith in what I am buying from this company.

21 July 2026
Unprompted review
Fashion Eyewear logo

Reply from Fashion Eyewear

Worcestershire,

We're so happy to hear about your consistently positive experiences with our glasses and sunglasses! It's wonderful to know that our service has always met your expectations, and we appreciate you highlighting how smoothly your warranty issue was resolved. We are especially grateful for your trust in the authenticity of our products, and we look forward to continuing to provide you with excellent service and genuine items. Thank you for your loyalty and kind words!

Best wishes
Fashion Eyewear Customer Services

Rated 2 out of 5 stars

Responsive customer support, but still no glasses or refund

I ordered prescription glasses over two weeks ago and have yet to receive them. To their credit, customer service did reply to my email and reach out to the courier to investigate. However, passing the blame to the delivery company doesn't solve the issue. Because I needed my eyewear, I was forced to order a replacement pair from another company. I requested a refund for this unfulfilled order, but they have so far failed to process it. Good communication only goes so far when you're left out of pocket.

6 July 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Custer,

We sincerely apologize for the inconvenience this has caused. We have emailed you to try and have this resolved today.


Best wishes
Fashion Eyewear Customer Service Manager

Rated 5 out of 5 stars

Highly recommended

Good website, easy to navigate, fantastic choice of all brands, very good prices and super fast delivery, my new prescription sunglasses are perfect, overall a pleasant shopping experience and I would highly recommend this company.

6 July 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Gary Jackson,

We're delighted to hear you had such a pleasant shopping experience with us! It's wonderful that you found our website easy to navigate, appreciated the wide selection and prices, and are happy with your new prescription sunglasses. Thank you for your high recommendation!

Best wishes
Fashion Eyewear Customer Services

Rated 1 out of 5 stars

Aftersales non existent

Aftersales non existent.

I contacted fashion eyewear 3 times via the site about a warranty claim. They never even respond. Now my glasses are out of warranty.

Thanks.

Serengeti boron, rusted temples.

10 June 2026
Unprompted review
Fashion Eyewear logo

Reply from Fashion Eyewear

Hi Volkmar

Thank you for your review. It appears that your emails are bouncing that we have attempted to send you. Can you please either call us or contact our live chat instead ( Our live chat available between 9am-5pm UK time) ?

00 44 141 548 6524

Many thanks

Rated 2 out of 5 stars

Wrong lenses put in the frames; damaged frame

Wrong lenses put in the frames, one frame received in damaged condition, the damaged frame returned (along with its lenses) not refunded fully yet (waiting for refund of lenses fitted in the damaged frame); turnaround time is unacceptably prolonged

3 July 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Rohit ,

We sincerely regret the issues you've encountered with your recent order, including the incorrect lenses, damaged frame, and the delay in your refund. We are actively investigating these concerns and appreciate your patience as we work to resolve them promptly.

Best wishes
Fashion Eyewear Customer Services

Rated 3 out of 5 stars

Beautiful Frames, But the Gradient Lenses Cause Dizziness

I purchased the Carrera 1137 with my prescription and requested blue gradient lenses. The frame itself is beautiful and the prescription appears accurate, so I appreciate the quality of the glasses. However, there are two issues that make them difficult to wear every day.
First, the Carrera 1137 is much heavier than I expected, which becomes uncomfortable after wearing them for a while.
Second, the blue gradient is much stronger than I anticipated. The lenses are almost completely clear from the middle down, while the upper portion is blue. Because of this, simply tilting my head slightly causes my vision to alternate between the tinted and clear portions of the lens, which has been making me feel dizzy.
I was expecting a more gradual transition across the entire lens. If the gradient were less abrupt, I think these would be excellent glasses. Hopefully Fashion Eyewear can improve how they customize gradient prescription lenses or advise customers before ordering.

19 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Mario Gutierrez,

We appreciate you taking the time to share your detailed feedback regarding your recent purchase of the Carrera 1137 glasses. We are pleased to hear that you find the frame beautiful and the prescription accurate, reflecting the quality we aim for.

We will contact you about the blue gradient to fins out how we can help.

Best wishes
Fashion Eyewear Customer Services

Rated 4 out of 5 stars

Good

Pleased with product and service.

3 July 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Robert Hodgson,

We are so pleased to hear that you are happy with both your product and the service you received. Thank you for your wonderful feedback!

Best wishes
Fashion Eyewear Customer Services

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