The product and overall service was excellent and easily deserved 5 stars. However the delivery by the Local Post Office was appalling. They claimed they had been twice and they hadn’t with no red... See more
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Shop our huge selection of designer glasses, sunglasses and prescription sunglasses online at best available prices with FREE UK delivery and 14-day returns. We ship worldwide.
Chiswick High Road 150, W4 1PR, United Kingdom
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Super happy with getting my frames from Fashion Eyewear. All the way to Tasmania Australia. Took around 12 days but worth the wait to get the frames I wanted. Thank you 🙏
Full of excuses and the biz word seems to be expedite, they seem to be very proud of how many returns they get, that's why they are so busy.
I cant recommend them at all
Ordered some prescription sunglasses online and the process was smooth, straightforward and represented good value. I love my new sunglasses, which arrived quickly with no fuss.
Reply from Fashion Eyewear
You shipping and handling is informative, fast, and easy to read.
I can try frames with the camera.
Your guidelines are very helpful.
Thank you!
Reply from Fashion Eyewear
I was very impressed with how easy the process was. I was very happy with the company’s communication reliability, choice of different products and the price. I definitely recommend them.
Reply from Fashion Eyewear
I like the option of virtual try on with these glasses. Also the points system they offer as it’s my second pair I have bought and managed to save another £24 on my second pair. Fast delivery and very happy with my product
Reply from Fashion Eyewear
Reply from Fashion Eyewear
Bought a number of glasses and sunglasses from them and the service has always been faultless. Had a warranty issue with my glasses which were a high end frame, and the issue was dealt with, without question. My first pair I ever bought I even went to the brand importer to check their validity, who confirmed they are genuine. Since then I’ve had full faith in what I am buying from this company.
Reply from Fashion Eyewear
I ordered prescription glasses over two weeks ago and have yet to receive them. To their credit, customer service did reply to my email and reach out to the courier to investigate. However, passing the blame to the delivery company doesn't solve the issue. Because I needed my eyewear, I was forced to order a replacement pair from another company. I requested a refund for this unfulfilled order, but they have so far failed to process it. Good communication only goes so far when you're left out of pocket.
Reply from Fashion Eyewear
Good website, easy to navigate, fantastic choice of all brands, very good prices and super fast delivery, my new prescription sunglasses are perfect, overall a pleasant shopping experience and I would highly recommend this company.
Reply from Fashion Eyewear
Aftersales non existent.
I contacted fashion eyewear 3 times via the site about a warranty claim. They never even respond. Now my glasses are out of warranty.
Thanks.
Serengeti boron, rusted temples.
Reply from Fashion Eyewear
Wrong lenses put in the frames, one frame received in damaged condition, the damaged frame returned (along with its lenses) not refunded fully yet (waiting for refund of lenses fitted in the damaged frame); turnaround time is unacceptably prolonged
Reply from Fashion Eyewear
I purchased the Carrera 1137 with my prescription and requested blue gradient lenses. The frame itself is beautiful and the prescription appears accurate, so I appreciate the quality of the glasses. However, there are two issues that make them difficult to wear every day.
First, the Carrera 1137 is much heavier than I expected, which becomes uncomfortable after wearing them for a while.
Second, the blue gradient is much stronger than I anticipated. The lenses are almost completely clear from the middle down, while the upper portion is blue. Because of this, simply tilting my head slightly causes my vision to alternate between the tinted and clear portions of the lens, which has been making me feel dizzy.
I was expecting a more gradual transition across the entire lens. If the gradient were less abrupt, I think these would be excellent glasses. Hopefully Fashion Eyewear can improve how they customize gradient prescription lenses or advise customers before ordering.
Reply from Fashion Eyewear
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