Elizabeth Jean Bamber

Hi Elizabeth,

We’re very sorry for the trouble you’ve experienced and for any frustration this situation may have caused. We understand that you expected better from us, and we regret that we’re not able to meet that expectation.

We’d like to take this seriously and review the details of your case instead of making assumptions here publicly. Please reach out to us through our official support channel with your order number or email address used at checkout so we can look into this properly.

Sincerely,
Taviora | Customer Support Team

Thanks for your feedback, and we're glad your refund has now been completed. One clarification for anyone reading: ReliveX isn't a TENS unit. TENS devices stimulate the nerves to reduce the sensation of pain, whereas ReliveX uses NMES — neuromuscular electrical stimulation — which works by prompting the muscles themselves to contract and engage. It's also an FDA-cleared Class II device. A different mechanism and a different purpose. We're sorry the return experience wasn't smoother, and we appreciate you taking the time to share it.

We're happy to hear about the excellent customer service you've experienced over the past four years! It's great to know our team has been helpful and kind.

Hello Elizabeth,

thank you very much for your feedback – and we sincerely apologize to hear that your experience did not meet your expectations. Please believe us: We do our best every day to provide our customers with a smooth and comfortable shooping experience. It is all the more regretabble when something does not go quite right.

Warm regards,
Your Natrustep Team

Hi Elizabeth,

Thanks for your review.

I'm sorry to read about your recent experience.

If you'd like us to investigate the points you've raised, please kindly send your complaint including your booking reference to trustpilotreviews@jet2.com. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Hi Elizabeth, thank you for the brilliant 5* review. We are so pleased you are enjoying using our Energy Hub and this is helping you to track your usage. Thanks, John 😊

Dear Elizabeth,

Sorry to hear such negative review from you.

May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@damensein.com to handle your issue as well.

Sometimes, we'll ship out an order separately to save the shipping cost. So it's likely that the rest items are still on the way now.

If the remaining items have not been shipped yet, you can contact us to apply for cancellation.

Please be noted that we're located in China and all of the items will be shipped from China as well. Our normal delivery time is 3-5 business days of preparing the orders and 20-35 business days of standard shipping.

If you don't want to wait for the order any longer, you can email us to apply for cancellation before the order is shipped.

If you're not satisfied with our products, you can contact our customer representative to get a return slip.

You will receive full refund after we receive your return package.

Please don’t hesitate to email us if you have any questions.