I needed empty property insurance while waiting for a property sale to complete. In the end it completed much sooner than expected and only a short time after purchasing the policy. Refunded me immediately and only charged for the days used with no penalty. Can't ask for much better service and fair pricing than that. Overall experience was excellent throughout the whole process.
23 January 2026
Unprompted review
Reply from Insuristic
Thank you for your review Adrian, and we are pleased you liked our fair approach to cancellations. All the best, the Insuristic Team
Ordered Miele washing machine and paid for next day delivery, as we needed it urgently, following breakdown of our old machine. Got called late on the morning of delivery by the delivery company to inform me it was not going to happen until the following week. No follow up from appliances direct, so I had to phone their premium phone number. They were apologetic, but offered no immediate refund, upon pressing they offered a 50% discount, which I refused. Ultimately they agreed to refund the total charge for next day delivery, £35. Cost me a wasted day off and still waiting for delivery. First time customers of AD and probably the last.
31 January 2024
Reply from Appliances Direct
Dear Adrian,
We deeply apologize for the inconvenience and frustration you experienced with the delayed delivery of your Miele washing machine. We understand the urgency, especially following the breakdown of your old machine, and we regret that we fell short of your expectations.
Your feedback is valuable to us, and we appreciate you taking the time to share your concerns. We are currently investigating the issue with the delivery company to prevent such incidents in the future.
We understand the impact this has had on your time and daily schedule, and we genuinely apologize for the inconvenience caused. Thank you for bringing this to our attention, and we appreciate your patience during this process.
Dear Adrian,
We deeply apologize for the inconvenience and frustration you experienced with the delayed delivery of your Miele washing machine. We understand the urgency, especially following the breakdown of your old machine, and we regret that we fell short of your expectations.
Your feedback is valuable to us, and we appreciate you taking the time to share your concerns. We are currently investigating the issue with the delivery company to prevent such incidents in the future.
We understand the impact this has had on your time and daily schedule, and we genuinely apologize for the inconvenience caused. Thank you for bringing this to our attention, and we appreciate your patience during this process.
If there's anything more we can do to assist you or if you have further concerns, please don't hesitate to reach out to our customer service team at [customer service email or phone number].
We sincerely hope for the opportunity to regain your trust in the future and provide you with a more positive experience.