Insuristic Reviews 

156
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how wonderful the team is, offering exceptionally prompt and professional assistance during genuinely stressful life situations. Consumers deeply appreciate the clear guidance and expert knowledge shared when setting up specialised unoccupied property insurance. Some people also felt that the straightforward communication style made managing property cover entirely smooth and stress-free. Reviewers are particularly happy about receiving immediate, pro-rata financial refunds without facing any hidden cancellation charges once properties are finally sold. Many individuals strongly recommend this exceptionally reliable service for anyone navigating complex and difficult executor duties.

What people talk about most

Service

Clients share satisfaction with the service, highlighting that the entire process for arranging unoccupied... See more

Refund

People report high satisfaction with the refund process, highlighting prompt and efficient service when... See more

Staff

Customers consistently note positive experiences with staff, highlighting exceptional helpfulness and... See more

Customer service

Users describe positive interactions with customer service, noting that staff are extremely professional,... See more

Response time

Consumers find response time to be exceptionally positive and efficient. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was the easiest part about dealing with a probate situation. Insuristic was super responsive, professional and helpful. Rob made a difficult situation possible; we needed to insure an empty house... See more

Company replied

Rated 5 out of 5 stars

I hadn’t realised this type of specialist insurance had existed until I was referred by a friend in the insurance industry, as I approached the sale of my Father’s home after his death. Very easy to s... See more

Company replied

Rated 5 out of 5 stars

Rob was so helpful, I needed house insurance to cover a property going through probate and being sold and he trailered it to suit what I needed. Once the property was sold he cancelled it no questions... See more

Company replied

Rated 5 out of 5 stars

I needed empty property insurance while waiting for a property sale to complete. In the end it completed much sooner than expected and only a short time after purchasing the policy. Refunded me immedi... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

Insuristic is a digital first insurance broker. This means most of our products can be easily purchased online. We make insurance less complicated and tailored to your needs. Which gives you the confidence that your insurance should respond if you need it to. What's more, there are no hidden costs. We don't take big commission from our insurers nor do we charge you fees. This means we don't charge you to receive, change or cancel your insurance policy. We are committed to transparency. We tell you what we earn up front in our terms of business agreement, which we provide when you get a quote from us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

156 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(156)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honest and helpful!

28 August 2026
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Reply from Insuristic

Thanks for your review and for insuring with Insuristic JP, all the best, the Insuristic Team

Rated 5 out of 5 stars

Easy communication and no cancellation fees

I took out a vacant property policy while I was in the process of selling a house from overseas. There weren't many options to choose from and Insuristic were among the best priced and were very easy to communicate with, answering email messages within 24 hours.

I never needed to claim on the policy so can't comment on that but obtaining a refund on the remaining policy after the house sold was very easy and there were no admin fees or extra charges for cancelling the policy.

1 September 2026
Unprompted review
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Reply from Insuristic

Thank you for your review Teri. We're glad you liked our service. All the best, the Insurstic Team

Rated 5 out of 5 stars

Great way to get interim cover

Great way to get cover for my Mother's house after she moved out, and pending sale completion. Full proportionate refund of unused insurance period after exchange was a prime reason for the purchase, and the refund duly arrived promptly when the policy was no longer required. A perfect product for the temporary insurance requirement!

17 August 2026
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Reply from Insuristic

Thank you for your review and we are pleased you liked our refund process. All the best, the Insuristic Team.

Rated 5 out of 5 stars

Excellent service and policy terms

From the first contact, Rob Faulkner was extremely helpful. I found the probate unoccupied house policy was very suitable to my needs and when the house was sold and I cancelled the policy, Rob immediately arranged a pro rata refund. I would have no hesitation in recommending Insuristic to anyone requiring similar insurance.

21 August 2026
Unprompted review
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Reply from Insuristic

Thank you for your review Graeme, and pleased you found our service helpful. All the best, the Insuristic Team.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , on our probate house insurance Rob gave me a refund backdated as I forgot to inform them of house sale , I didn’t ask he just did ,

24 August 2026
Unprompted review
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Reply from Insuristic

Thank you for your review Anita, and pleased you liked Rob's service. All the best, the Insuristic Team

Rated 5 out of 5 stars

A really helpful lady

A really helpful lady, totally honest about the cover they could provide. A surprise and pleasure to find a company so open and honest, I would certainly recommend them for a quote.

20 August 2026
Unprompted review
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Reply from Insuristic

Thanks for your review Graham. Our business model is designed to make insurance easy to understand and to help people buy the right cover. We are pleased you found this easy. All the best, the Insuristic Team

Rated 5 out of 5 stars

Excellent service from start to finish

This was the easiest part about dealing with a probate situation. Insuristic was super responsive, professional and helpful. Rob made a difficult situation possible; we needed to insure an empty house in the UK from the USA and there really are not many ways to do this! We will definitely be using Insuristic at any opportunity from now on! Thank you.

14 May 2026
Unprompted review
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Reply from Insuristic

Thank you for your review, and it's great to hear how easy we made insuring during probate. All the best, the Insuristic Team

Rated 5 out of 5 stars

Experience was right.

Right product, right price, right amount of time and easy to establish/finish when the property under probate was sold.

10 August 2026
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Reply from Insuristic

Thank you for your review. It's great to read your feedback. All the best, the Insuristic Team

Rated 5 out of 5 stars

Executor Insurance For Empty Property

As a person over 70 and executor dealing with a now empty propery I found the website very easy to navigate, plenty of advice on the insurance levels and easy to set up cover needed at a fair price. The ability to choose length of term was welcome with easy renew if needed. Communication and attached documents by email made record keeping easy too. Many thanks

27 May 2026
Unprompted review
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Reply from Insuristic

Hi Lorna, thank you so much for your review. We're pleased the process was easy for you. All the best, the Insuristic Team.

Rated 5 out of 5 stars

Simple Probate Insurance with reasonable Policy conditions - Full Pro-Rata Refund & No Fees on Final Cancellation

Relatively simple to set up insurance for an uninhabited property going through a probate sale - with more realistic conditions than some policies around the frequency of carrying out inspections.
Once the property was sold, I received a full pro-rata refund for the unused portion of the Insurance, with no cancellation fees. Of course, this seems 'perfectly reasonable' - as with this type of insurance, all parties know from the outset that the policy will be cancelled as soon as the property is sold. However, 'perfectly reasonable' is not the norm when dealing with insurance !! So this was nice to experience.

3 August 2026
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Reply from Insuristic

Hi Peter, thank you so much for your review. We are pleased you liked our approach. All the best, the Insuristic team.

Rated 5 out of 5 stars

Extremely professional and…

Extremely professional and pleasant.Prompt response to queries

5 August 2026
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Reply from Insuristic

Thank you for your review Vicky, we are pleased you liked our service. All the best, the Insuristic Team

Rated 5 out of 5 stars

Thanks to Rob Faulkner for the great…

Thanks to Rob Faulkner for the great service. The company was really easy to deal with when arranging probate insurance.

11 August 2026
Unprompted review
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Reply from Insuristic

Hi AJ, thank you for your review. We are really pleased you found us easy to deal with when arranging probate insurance. All the best, The Insuristic Team.

Rated 5 out of 5 stars

Rob's service is excellent

Rob's service is excellent, providing clear and concise information for our probate insurance requirements. His response time is quick and we were able to buy the right cover giving us piece of mind. We even received a refund because we cancelled the policy slightly earlier than expected. Highly recommended.

4 August 2026
Unprompted review
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Reply from Insuristic

Thanks for your review Glenn. We are pleased you liked our products and service. All the best, The Insuristic Team.

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. Would
recommend.

20 July 2026
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Reply from Insuristic

Hi Julie, thank you for your review. It's great that you would recommend us. All the best, the Insuristic team

Rated 5 out of 5 stars

Probate property insurance - visit only every 30 days

Probate property insurance that actually provided reasonable cover and attendance at property only once every 30 days, unlike some insurance elsewhere that required a visit every week. Upon sale of the property Rob arranged for cancellation of the policy and refund of the unused period without delay. Would recommend.

24 July 2026
Unprompted review
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Reply from Insuristic

Thanks for your review Lewis, we are pleased you liked our cover and service, all the best, the Insuristic Team

Rated 5 out of 5 stars

Great customer service

Easy clear application process. When we cancelled the policy due to the property being sold, Rob actioned a full refund for the outstanding period immediately, with no hassle. Great customer service!

13 July 2026
Unprompted review
Insuristic logo

Reply from Insuristic

Thanks for your review Anjila. We are pleased you liked our service. All the best, The Insuristic Team

Rated 5 out of 5 stars

Excellent

Quick reponse to enquiries, and easy to cancel policy when needed.

1 July 2026
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Reply from Insuristic

Thanks for your review Sophie. It's great to hear you liked our service. All the best, the Insuristic team.

Rated 5 out of 5 stars

Good service

Quick, efficient service. Rob took time to explain everything involved and how it worked. Once the house was sold our refund was arranged very quickly. I wouldn’t hesitate to recommend.

4 July 2026
Unprompted review
Insuristic logo

Reply from Insuristic

Thank you for your review, and we are pleased you enjoyed Rob's service. All the best, the Insuristic Team.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Would recommend to anyone. Queries answered promptly and by a real human being.

3 July 2026
Unprompted review
Insuristic logo

Reply from Insuristic

Thank you for your review Karen, and pleased you liked our service. All the best, the Insuristic Team.

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