Bill Cole

Hi there,
We sincerely apologise for the unacceptable delivery experience you had. It is completely unacceptable that you have not received your parcel as per your expectations. We understand how frustrating and concerning this must be. Please be assured that we are urgently investigating this matter to understand what went wrong and to ensure that proper delivery protocols are followed in the future. Your feedback is crucial in helping us improve our service, and we deeply regret any inconvenience and distress this has caused.

Trust Pilot Dispositions: Compliance

We’re sorry that you have had a poor experience with us. We have seen record breaking volumes over the past few weeks and we are sorry that we have not been able to deliver the high standards that we normally do.

Trust Pilot Dispositions: Compliance

Thanks for getting in touch. We're sorry to hear you're having problems checking your entry code.

You can find your Entry Code in your confirmation email. If you can’t find your Confirmation Email, we recommend checking your junk folder (it's a great idea to save omaze.co.uk and omaze.com as safe senders in your contacts so you don't miss our emails!) You can also find your Entry Code next to your purchase details in Your Account at omaze.co.uk

If you've never logged into Omaze.co.uk before, you'll want to create an account login using the same email you used to make your order.

You can do this at checkout when you're placing an order, or by creating an account here: https://omaze.co.uk/account/register

Note that we cannot provide codes for postal entries, but they are entered into the same draw database and have the same chance of being picked to win.

If you would like to discuss further, please get in touch with our customer service team at team@omaze.com

Thank you, and best of luck to you in our draw.

- The Omaze Team

Thank you for reaching out.

Please contact our customer support team on: team@omaze.co.uk and they will be able to assist you with this.

Many thanks - The Omaze Team