JH

We have had our Mountain Go for 4 years now and have only had great experiences with the Babboe service and been extremely happy with the bike itself. Here is a small summary of interactions we had:

- We received the bike with a small scratch on the display and Babboe gave us a choice between replacing the display or picking a free item from their shop. We still enjoy the "sun sail" we picked as a gift and probably collected more scratches on the display since ;)
- After all the mess with (other models) of Babboe breaking and being recalled, we got a free safety check of our bike and could pick another gift from the online shop as a "sorry" from Babboe.
- When the dampeners for the steering started deterioating (outside of warranty) our local bike shop had trouble sourcing the right parts and we asked Babboe for help. We initially thought they sent a technician to check the parts to make sure we could ask for the right repair at the local shop. But it turned out a technician came out and fitted new dampeners free of charge.
- Now after more than 4 years we just had another safety check which turned out to also have some nifty upgrades. Additional hooks for tightening storage, spacers to increase gaps where small fingers might otherwise get stuck and a new seatpost. All free of charge again.

One small issue we had: The roadside assistance we had booked for the first year did show up and bring the bike home but refused to also transport my pregnant wife home when she had a flat tire. It was a local car towing company that clearly wasn't used to the sort of situation. I hope that can get better, or maybe it already has since we had to use it ;)


I have to say I am impressed by the proactive care we have received and we can tell that Babboe is committed to keeping our bike working for a long time without upselling us anything. If we ever want a new cargo bike, Babboe will be on top of the list.

I returned a defective laptop computer worth 23000 DKK after having spent weeks with the manfuacturer's support team troubleshooting, re-installing, etc. The manufacturer confirmed the defect and asked me to return to the shop I bought from. The device had the issue from start (black flickers on external screen) but I hoped that driver bugs or a broken cable might be the issue at first.

ProShop has now had the defective device for a month. They have not yet attempted to reproduce the issue. They have claimed multiple times the issue did not exist and tried to charge me fees for their "troubleshooting" until they eventually admitted not having access to the right equipment.
We are talking about grabbing one of the hundreds of high-res screens they sell. It took me 30 seconds to find one for 1500 dkk in their shop but they could not grab that to test the issue apparently. They insisited a specialised repair shop would need to get involved.

I filed an official complaint now and ProShop still insists they did not do anything wrong. They pretend it is absolutely reasonable to leave me without a computer for a month wihtout offering a replacement and refuse to refund my money so I can buy another computer and move on with my life.


UPDATE: Sad to see how ProShop's reply confidently confirms they don't have midrange screens available in their repair facility. 3440x1440 at 100Hz is a typical office setup these days. I am not asking for 5k 240Hz. If they cannot test this, maybe they should stick to selling low-end hardware and not high-end gaming devices. You wouldn't accept your car repair to take over a month because the shop doesn't have a torx screwdriver.
And even their "external partner" has done absolutely nothing for at least 10 days now.

Update 2, current status: lying about what the computer should be able to do. The "external partner" also concluded "no error" and after being pressed they again admitted not having tested with the parameters that caused the issue. The new attemp is claiming the device was never designed to support that. They are literally claiming a high-end gaming device with an HDMI 2.1 port should not support higher than 60Hz refresh rate on 4K. That is absurd and after briefly doubting myself I have had confirmed by the manufacturer that the device of course should support this. ProShop say they are still "waiting for confirmation". Not much "Pro" in this behavior. Either they are lying or they really have no clue about computers. How can you sell thousands of high-end computers and screens and not understand the HDMI spec?

Not only does the Blade 16 have a major design flaw (USB-C only connected to iGPU and not the powerful RTX card), my RTX is also broken. high refresh rates have black flickers at uneven intervals. I wasted over two weeks with useless troubleshooting steps and slow to answer support and now that they also realise the device is broken they are just stalling. Now I am starting a claim process from scratch with the local retailer as they don't seem to work together with Razer.

Do yourself a favor and don't buy computers form them.

PS: My mouse and headset are fine, but after this I doubt I will buy peripherals from them either.

Good prices and selection. It was the only place we could find this one sink we really liked and prices for other items were also good, so we could bundle our purchase for renovating the bathroom.
The packaging seemed very safe and professionally done, that's great for these delicate items.
One star off for the surprise to find shipping happened from Czech Republic. Nothing really wrong with that, but it was not transparent to us during the process, we thought we had bought from a Danish webshop and feared shipping delays after seeing the origin country. Shipping only took a few days however. Maybe make this process more transparent for future customers, otherwise everything was fine.

My wife got me a laptop sleeve as a present. Title, description and specifications each say "ægter leder", i.e. "real leather". The sleeve is made of PVC. My wife told them repeatedly that she expects them to send a leather cover which clearly also exists from the same brand. They refuse to do anything beyond a refund and little 50kr voucher. That's a lot of hassle for the consumer when they are clearly lying on their shop.

After writing this review here with 1 star they finally got into action and we ended up getting a real leather sleeve by the same brand, same design and in the same color without paying extra. This should have been the default and not only happening after a bad review.

Completely incompetent and seemingly not interested in fulfilling the contract you have with them. Do not transfer money to this company before they have delivered the products and services they sold you.

I regret having tried again after previous bad experiences. They managed to sell the wrong combination of parts AND miss/swap something every time. And yet we fell for it again. We thought the new parts should match what we already have in our home and tried a different location of HTH this time. It's absurd how much they got wrong and instead of a beautiful new bathroom we now have a huge mess with unusable new cabinets and sink, stuff in boxes on the floor and no old furniture left as it was supposed to be replaced. Them personally coming in to re-measure before our order also seems to have been pointless as the "custom" size they made would look like an off-the-shelf fit even if they had managed to deliver the right parts.

UPDATE: As you can see HTH is upset about the bad review (also letting us know via email). But they haven't done much to fix things.
It took over a month, 2 extra deliveries and 5 (mostly botched) attempts by HTH to retrieve the wrongly delivered things. The countertop they eventually delivered came with a scratch, but at this point we were just too tired of dealing with HTH.

Why even have retail shops if basically none of the products I want are ever on display? And to make it worse, why make it so hard to find out what might be on display?

Calling yields very little info and even in the store you have to ask multiple people before finally learning that the product you want to see is not available for demo. This happened to me both for a laptop and a computer mouse. In both cases I wanted to compare some of the most highly rated products in their category to get a subjective impression. I would have even been willing to pay the few percent more for the chance to walk out of the store with a purchase I feel confident about. But no, some products are available in the box, others they can order for you and send to your home. Then I might as well order online and chose a cheaper shop.

Nordania's own form for setting up automated payments with Betalingsservice seems to be completely broken. You have to fill everything in manually, get no proper feedback whether things worked or not and the hotline does not know either.

What made it worse is that for months I kept getting "rykker" fees in my eBoks for bills they never sent. I only ever received bills with late fees but never the original bill. Every month I tried setting up Batelingsservice again only to learn that "we will see next month if it works now". This kept going for months. Eventually I was told how to set up Betalingsservice via my online banking. That finally worked.

To their credit, the people on the phone were friendly and all fees were waived. However, the customer experience and the resources spent on silly problems are absolutely ridiculous for a financial services institution. Getting money from people is one of the main things the company does and somehow they cannot get their processes straight. It's really a shame. Especially since SEPA mandates are a thing in Europe and work fine even in Germany that otherwise often lags behind in terms of digitization.

Confusing and inconsistent error messages about password requirements, then finding out that an account had been created despite errors and logging in outside the failed "creat account" workflow isn't reassuring right before you're about to enter a whole bunch of personal data and pay a lot of money. The remaining UX was pretty bad too. And what on earth is a 75dkk online booking fee? Apparently via phone or in person it would be 150. If there's no way to purchase without that fee, just roll it into the price! This is such shady behavior! I hope our trip will be good, the experience of booking certainly hasn't been.

Vi har købt et hus med HTH køkken. Derfor har vi nu for tredje gang købt noget extra til køkkenet hvor vi tænkte det ville vare nemmest at handle direkte hos HTH. Hver gang var det bøvlet og de endte med at lave noget forkert i ordren. Bagefter er man nød til at ringe flere gange, vente i kø, miste forbindelse, få løfter om at de "nok skal fikse det", vente et par dage og starte forfra. Ind imellem prøver de igen og igen at forklare at man selv er skyld. Jeg tager til en køkkenbutik med mål og billeder af vores køkken, de viser os noget vi vil købe, skriver en kompliceret regning med alle mulige dele og siger bagefter det er vores skyld at der manglede en del på regningen?!? Det ville vare nemmer at købe hos IKEA og "hacke" det sammen, end at få det rigtige efter en enkel tur til en HTH-butik.
Grunden det bliver 2 og ikke 1 stjerne er at selve køkkenet fungerer fint. Der findes sikkert værre kvalitet.

Jeg glader mig til at få skiftet hele køkkenet på et tidspunkt og det bliver i hvert fald ikke HTH.

PS: Undskyld, jeg er ikker Dansk, det er lidt svært at skrive for mig ;)

I used to just be bad memes, now it's 95% racist, sexist or homophobic bs. The only group on there that isn't white supremacist seem to be pro-Israel bots and trolls.

Good prices, quick delivery and wide selection. I don’t know what else to ask for.

Ich sah auf einer anderen Seite ein Angebot für eine SSD beworben und fand nach dem Klick dass es abgelaufen zu sein schein. Allerdings wurde unter ähnlichen Artikeln die selbe SSD in anderer Farbe gezeigt. Ich bestellte also diese. Bei eintreffen der Bestellbestätigung bemerkte ich allerdings, dass es sich um ein langsameres Modell handelte. Also versuchte ich die Bestellung zu stornieren. Da das über die eMail der eingegangen Bestellung nicht ging, rief ich innerhalb weniger Minuten bei MM an. Am Telefon meinte man, eine Stornierung sei nicht möglich, ich solle mich doch schriftlich beim Support melden. Nach einem Kampf mit angeblichen Hilfestellungen, finde ich ca eine halbe Stunde nach absenden meiner Bestellung endlich ein Kontaktformular zum Support. Dieser verweigert zunächst auch die Stornierung. Erst nach erneuter Nachfrage bestätigt man dann dass der Artikel storniert wird. Lustigerweise fand ich in den ganzen Hilfsartikeln auch den Satz

"Gut zu wissen: Eine Stornierung ist nur möglich, solange deine Bestellung noch nicht ausgeliefert wurde."

Die einzige eMail zur Bestellung zu diesem Zeitpunkt beinhaltet eindeutig den Satz

"Der Kaufvertrag kommt erst durch die Versand- oder Abholbestätigung zustande, die du mit einer separaten Mail erhältst."

Man bestätigt mir schließlich einen "Widerruf" ganze 10 Stunden bevor der Versandbestätigung die ja eigentlich erst den Kaufvertrag abschließen soll.

Da ich nicht mehr in Deutschland wohne und meine Mutter über die Feiertage zu Besuch kommen sollte, landet das Paket also über Annahme eines Nachbarn bei ihr und sie nimmt mir das Paket pflichtbewusst mit nach Dänemark. MediMarkt schickt mir inzwischen ein Retourenlabel. Ich sitze nun also mit einer SSD ohne Versandverpackung in Dänemark, für die laut eigener AGB nie ein Kaufvertrag zustande gekommen ist. Mein Geld hat man mir abgebucht und auf eine Frage, ob man mir irgendwie entgegen kommen könne wird nur stumpf "sie haben sich an die 14-tägige Frist zum Widerruf zu halten". Man bestätigt mir nicht einmal ob das Retourlabel von Dänemark überhaupt gültig wäre und was ich tun könne nun da der ganze Transport von Deutschland über die Feiertage natürlich alles über die 14 Tage hinaus verzögert hat.
Ergo: MediaMarkt mag vieles behaupten, aber hält sich selbst nicht an ihr Kleingedrucktes. Stornierung erwähnen sie zwar, können sie aber prozessuell offenbar gar nicht abbilden, womit der Kunde einfach auf der gesamten Widerrufsabwicklung sitzen bleibt.


Edit: nach einigen weiteren ignoranten Mails die nicht weiter auf den Sachverhalt eingegangen sind bot man mir nach Anfrage an die in der Antwort hier genannten Emailadresse als Entschuldigung eine Rückerstattung von 10€ an. Ich wollte das Thema einfach nur noch abschließen und war froh dass man sich endlich für das Verhalten der Kollegen entschuldigt hat. Jetzt schicken die mir einfach einen Coupon mit dem Wert. Nachdem sie mir eine Rückerstattung an meine verwendete Zahlungsmethode zugesichert hatten. Auf so eine dreiste Idee muss man erstmal kommen!

I’ve had terrible experiences with the expensive Apple Care not covering things unless you spend weeks running after them.
But now they just delete negative AppStore reviews despite explaining what happened in detail including references to when the support was asked for helped but failed to respond. This is unbelievable! That was Uber in my case, one of the worst big companies I’ve interacted with in years.

I wrote a detailed review of the huge issues with signup, a buggy app and alleged racism we had with Uber support absolutely failing to support us during our vacation, leaving us stranded with a baby in a city we didn’t know several times. I posted that on the Apple AppStore and Uber repeatedly made Apple take it down. What a shady practice!

No detailed information for 5 days after initial notification and a delivery truck that seemingly drove around for 13 hours.
The former could have been the online shops fault and overall it worked and I got the information i absolutely needed. And it was cheap. Unfortunately I have not seen another company that actually does this better.

Beautiful and tailor-made shelf systems made in Copenhagen. We dropped by their workshop/ office space to talk about our ideas and really loved the team right away. They enjoy what they’re doing and are making sure that customers get true exact design that fits their home. We got non-binding offers including some variants for the ideas we had and ended with an amazing wall-unit with some hidden storage as well as beautiful open spaces for decoration and lighting. We also ended up getting a matching TV low board with custom dimensions to allow our vinyl player to fit.
The fit and finish were great and we love our units a lot after more than a year now. When the TV board started looking a little crooked ReolReol send someone to fix it. He was super friendly and came with freshly cut custom parts and all the tools he needed to renew half of the unit to make it as straight as on day one. They truly want their creations to last a long time and make sure that happens.

We’ddefinitely buy here again. Maybe when we move one day. This installation will stay with the rooms it’s been designed for.

It just worked. I hadn't used a key seller in a while but this was more straight-forward and delivery was faster than I remembered from others.
There are still random fees being added and the hundreds of different coupons codes make things more complex than necessary, but I got what I want for a good, possibly not best, price.

Found them on social media, loved the aesthetic but was hesitant with such a young company. Some details on their website seems a little contradicting, so I contacted them on Instagram. And from then on I started liking them more and more! Service is super swift and friendly! Despite some hesitation on my end I ended up deciding to by one of their bikes. When I saw the discount I had been eyeing had ended and asked about them they quickly offer to grant me a discount either way. Delivery was took less than two weeks and a large portion of that was in fact actual transport. The bike arrived in good condition and with very few required assembly steps which were easily helped by videos on the website.

If I’m completely honest there is still room for improvement, but I can’t give 4,5 stars and think a young company putting in so much effort and delivering such a polished product deserves the better rating as I am sure they’re willing to improve:
- try to avoid minor issues on the product pages, e.g. claiming that different configs of the bike weigh exactly the same (I get it’s heavier with a rack and fenders or a shifter, but please try to let us know how much)
- decide on a price and don’t do the “it’s on sale 90% of the time” thing that just looks a bit cheap
- consider a piece of paper with the most crucial setup info so I could set the bike up without phone/internet if needed

And then the bike itself:
PROs after a week
- looks gorgeous!
- high quality components
- standard components and mounts make it easy to do maintenance or change / add parts (as a bike enthusiast I love that)
- really great paint (mine is orange)
- feels really fast even without motor assist (off or above 25 km/h)

CONs
- the rack has these strange angles making the fit of my Ortlieb bags a bit awkward
- the stem is very short and I already bought a longer one (I knew this based on seeing a bike in person and thus decided on the smaller frame but knew I’d replace the stem)
- I still would have loved an integrated light solution
- while the pedals feel and look more premium than many that come with bikes they are still lower quality than most other parts on the bike. They honestly feel like they aren’t rotating very well and I wonder whether that is costing some performance




For all the CONs I think it might make sense to just add a few more options to customers which I understand is not a priority when you first get started. I hope this will become possible at some point!

So much choice! Sometimes too much by now unfortunately. Product categories that rely less on big brands have become quite difficult to navigate.
But luckily you always get help if something goes wrong, an item is defective or simply of too low quality. Shipping is super fast and usually very transparent. After moving to Denmark the higher VAT and shipping costs only slightly reduce the attractiveness. The experience is still better than most Danish webshops.