Proshop a/s Reviews 

Alt var fint. Pris, levering. Alt

Hello Trustpilot.com,
I bought the wrong phone and returned it to them in a sealed package and on 24.08.2026 and 26.08.2026 they received it from me and they told me that it was Laura and this week that I would receive a notification regarding the return of the money I think I will refund and today there is no notification until 12.00 and when I reacted I received a letter that I will receive a letter from them next week. I expect help from you.

In general, their order fulfilment times are too long.
But most recently i had an issue with the refund/claims process. I had bought a Philips toothbrush which was sent back within the warranty period. The product didnt suit me at all as it hurt my gums. Sending the product back and i get told i am missing the original box and manuals etc. When i bought the product, I didnt expect to return it so i hadnt kept these items. So despite sending the product back, the only option i had was to get 30% of the value or get it returned to me.

Kind of ridiculous.

Anyyway, i stand here with nothing because they are not willing to help.

I am very disappointed with how long my computer warranty repair is taking. I have now been waiting 39 DAYS! for my computer to be repaired and returned.

The problem with my computer is, that with the keyboard: the “W” and "space bar" keys do not work properly. This is my work computer, and I cannot manage without it much longer. (I bought my computer 1 year ago)

After the first 14 days after sending my computer, I was asked to send in the charger (I forgot to include that in the delivery), which I did the next day. Since then, I have only received one update saying that my computer was sent to an external service workshop. I have had no further information for over 10 days.

Waiting is frustrating, but not knowing what is happening is even worse. This level of service is UNACCEPTABLE.

UPDATE: Shortly after posting this review, I finally received an email saying that my computer would be returned. However, I was then informed that they could not find any problem with the keyboard, meaning that the issue has not been repaired. I am now also being told that I have to pay according to their terms.

So after waiting 39 DAYS for my computer to be repaired, I am now getting it back without the problem being fixed, and I may have to pay for it as well. I have waited all this time just to be told that apparently no problem has occurred.

I understand that a service workshop may not always be able to reproduce a problem, but after waiting 39 days, with very little communication throughout the process, it is extremely frustrating to end up exactly where I started, with the same problem and without my computer for over a month.

Perhaps this could have been avoided if my case had been handled sooner, although I cannot know that for certain. But 39 days have now passed before I was informed that no fault could be found.

Odrenummer: 62866122

Do not trust the delivery promise.
Proshop advertised next-day delivery for orders placed before 10 PM. I placed my order within that timeframe, and Proshop confirmed delivery for the next day.
Unfortunately, that did not happen.

I rate the product quality as average.

Not all characters are embossed
accurately.

Delivery and service were very good.

Very good service and professional. Thanks and I will buy again .

Good options on product, fair price,next day delivery.

I bought a paper shredder on sale. Their website said that it would be delivered in a day. They delivered as promised.

Tak til proshop for braun barbermaskine skær god pris hurtig levering Dankeschön

Great selection and a wide variety of products. I love the concept!

The product is as expected, the delivery was really fast and the website interface is easy to manage.

Amewi Hydraulic Wheel Loader G921H Full-Metal 1:16
den virker for svær til en for højt en pris.

Best service I can say in words. Ordered two times, and the products reached just the next day of ordering. Amazing service!

All great. Good Shop. Great products

I accidentally ordered from another address 200 km away. I wrote to the customer service and they were very kind and helpful.
Thank you Tobias

I have ordered the items at the start of Maj, I have been quite patient waiting for them since they are many but I still haven't received the items, that's why I can't evaluate anything positively.

Reevaluation!!! --------- 28/08/2026

I recently got all the items and it's great! The instructions are easy to understand and all the parts fits!

(Except for one of the chains that I bought separately, I wasn't sure which ones would fit so I bought two different chains, just in case and that's on me)

It's easy to install parts, even for a newbie like me (never touched chainsaw before) it works smoothly, it's not too loud, (personal opinion) great quality and very light ✨

Would recommend! You just need a little patience (more than I have AND I would buy again).

It's worth the wait!

I’ve never ever had an issue with payment and they send things out extremely fast with next day delivery most of the time on weekdays. A great selection of products and very easy to use. My only complaint is the UI, which REALLY could use some work.

Nice seller, fast shipping and nice products. They reply very fast to inquiries.

Within their rights, but zero goodwill for a loyal customer.

I've bought most of my IT gear from Proshop for years. A RAM kit I purchased was defective, and rather than replace it they issued a refund — which, with prices having risen since, leaves me covering the extra cost myself to replace a part that failed on its own. To be fair to them, they may have had a legal basis for refunding instead of replacing.

But what really lost me was the response when I asked, politely, for any kind of goodwill — a small discount on a replacement or my next purchase — just to make the outcome a little fairer. Not a fight, not demands, just a reasonable middle ground. They refused everything.

Being within your rights and treating customers well aren't the same thing. After years of loyalty, being left entirely on the losing end of a defect that wasn't my fault — with no willingness to meet halfway — is enough to make me take my future orders elsewhere.

Response to comment:

Thanks for the reply. One correction for anyone reading, because the reasoning given doesn't match the general rule.

Under købeloven, in a consumer purchase the buyer chooses between repair and replacement — a refund is a fallback, not a remedy the seller picks to close the case. The only exception is disproportionate cost, but § 78 a measures that against the value of a defect-free item, not the price originally paid — so "too expensive for us" rarely stands. And "we treat all cases the same to avoid discrimination" is not a legal basis; consumer rights are individual and can't be reduced by policy below what the law gives each buyer.

There's no settled precedent locking in a seller's right to simply choose a refund, so that position can be legally challenged.

To be clear, I'm not a lawyer — this is my own reading of the consumer rules, shared as opinion for anyone in the same situation. That said, the reply correcting me doesn't appear to come from one either, so I'd encourage anyone affected to check købeloven § 78 a themselves rather than take either of us at our word.