Margaret Capps

all they want are free phone number emails but you’re still facing unexpected charges. You’ve reached out multiple times for clarification on your balance and requested a detailed breakdown of your payments, especially since you’ve already paid £48.45 and are now seeing a charge of £39. With your upcoming holiday, it’s essential to resolve this quickly, so consider filing a formal complaint if you don’t receive a satisfactory response soon. 5882251 customer service is appalling. You must go through about 20 different hoops and they won’t help at all. I did the WhatsApp and you have to wait for an hours later. You’ve gone and done other things so that’s closed and all I want is a breakdown of what I’m paying.

I recently ordered a **frappé from Puccini at Eastbourne station** and had a very disappointing experience. The drink tasted horrible and clearly hadn’t been mixed properly – it was more like a bad mocha than a frappé. I took it back and politely explained the problem, but the staff were **rude and unhelpful**, showing no interest in fixing the drink or offering an alternative.

Overall, both the **quality of the drink and the customer service were terrible**, and I won’t be returning.

⭐️⭐️⭐️⭐️⭐️

Wren's delivery service truly deserves a round of applause, even if the delivery vehicle needed a bit of a pep talk! I specifically requested a smaller van to navigate my complex, hoping to avoid the "two-ton truck shuffle." Instead, we ended up with a behemoth that made it feel like an episode of "Survivor: Apartment Edition."

Mark and David, our delivery heroes, tackled rain, shine, and gusty winds without a single complaint. I half-expected them to break into song about their delivery adventures! 🌧️☀️💨

While the products didn’t quite hit the mark, Mark and David were absolute stars. If there were a Hall of Fame for delivery personnel, Wren should proudly showcase these two first! They navigated the complexities of my complex like seasoned pros, even strategizing a treasure map to the elevator along the way.

And let's talk about the trolley provided by Wren—it was about as useful as a chocolate teapot for moving heavy items. Come on, Wren, you're a big company; let’s equip our amazing delivery team with the tools they deserve!

So, if you’re getting a delivery from Wren, don’t forget to reward Mark and David with a lovely cup of coffee. They’ve certainly earned it! Thank goodness☕️

I’ve Gotta be honest never take the first one. They offer you every year we do this dancing game with them but I’ve never ever ever had a claim so I have to be personal here and say I don’t know how well they do if you have to claim but there’s nice people to talk to customer service is great but don’t always accept the first price date of your Knigge. Oh I have to go and talk to my manager all done.

So there I was, ready to pull an all-nighter at Waterloo Station for Railway Children, thinking it’d be an epic adventure. Little did I know, the only thing we’d be raising was our collective eyebrows at the lack of coffee!

As the clock struck 4 AM, I realized the only thing colder than the station was my enthusiasm—because, folks, there were no refreshments in sight! Seriously, who does an all-nighter without coffee? It’s like hosting a sleepover and forgetting the snacks!

In a heroic twist, one brave soul ventured out to negotiate with the Black Sheep Coffee Company, because apparently, the charity forgot that caffeine is a basic human right during a sleep-deprived night. Kudos to them for swooping in to save the day with discounts on coffee—because nothing says “thank you for staying up all night” like a half-priced latte!

By the end of the night, I was left wondering if I’d just sponsored a charity event or had signed up for a caffeine-deprivation experiment.

So, I ditched my old broadband because the company insisted I have a phone line, which I wasn’t even using! Why pay for a phone I don’t want? Enter Sky Broadband: no phone, just pure internet bliss! 🌐

I’m honestly amazed—it hasn’t dropped once! They even threw in some free perks—like a monthly movie and access to Disney+ (not that I’m a big fan of princesses, but hey, free is free!).

Sky, you had me at “no phone.” Who knew a broadband service could make me feel this happy? Cheers to buffering-free surfing and a phone line that doesn’t exist! 😂

Experience with Order #3133

I ordered two jackets featuring the phrase, “The world is a better place with you in it,” with the intention of giving one to friend . I paid extra for quicker delivery, but after three weeks, I’m still waiting.

Despite numerous emails, I’ve received no response. It’s frustrating, and now I feel I have no choice but to initiate a chargeback with my bank. This experience has made me hesitant to order from this company again.

I’m keeping records of all my communications as I share this experience will start a charge back with my bank

I ordered a green ruck sack on February 19 and paid extra for expedited delivery. As of March 12, I still have not received my order, and my holiday is coming up in April.

Despite emailing the company multiple times this week, I’ve received no response. I’ve also spoken to my bank, which informed me that I can initiate a chargeback next week due to the lack of communication and fulfillment of my order.

I am incredibly frustrated with the level of service I have received. I had hoped for a timely resolution, but the company’s lack of response has left me feeling ignored and disappointed and I so wanted it but again i’ve spoke to both postal companies Evir and Yugg email them and I’ve been informed that the Chinese buy label every get the parcel from Chinese company and we put the label on. They’ve got the label but no parcel so another scam company.

I scored a mystery box filled with a quirky mix: baby grows, dog toys, colorful lip balm (for those “crap nipples” moments), headphones, makeup, birthday balloons, and decorations—some treasures, some just... interesting! 🎉

Perfect for a charity haul or a gift for my friend who just had a baby. She’s getting a little bit of everything, including adorable baby toothpaste! Who knew bargain hunting could yield such a fabulous stash? 🍼✨

"Well, it seems my coffee journey has taken a detour! I tried to reach out about canceling my order, but my emails must have taken a wrong turn because they keep bouncing back like a rubber ball! Honestly, I haven’t even had time to sip the first cup, so why on earth would I want to dive into another one? I love coffee, but my schedule is more packed than a barista on a Monday morning! So, if you could sprinkle some magic and refund my money, that’d be fantastic. Who knew a bad review would be the secret key to getting a response? Here’s to hoping my future coffee adventures are a little less bumpy—and a lot more caffeinated!"

I recently purchased a beautiful diffuser, which holds 1,700 milliliters of fragrant oil. Its design features a striking red and white spray, reminiscent of a rosemary sprig, adorned with delicate wooden elements and tiny pinecones. The scent it emits is absolutely lovely, creating a warm and inviting atmosphere. The diffuser was a bit of an investment at £40 for the bottle and an additional 10 pound for the light, but it truly enhances my space. While I’m currently on the lookout for essential oil refills, I plan to visit shops in Brighton or Eastville to find the perfect match. I’m excited to see how long the oil lasts, but I’m already thrilled with my purchase. It’s definitely worth exploring the store for more delightful finds!

Fifty years ago this week, the UK decided it was time for women to stop needing a male escort to open a bank account or secure a mortgage. Yes, that’s right! Before 1975, if you wanted to manage your finances, you might as well have needed a note from your dad—or at least a recommendation from your husband!

Imagine the confusion: “Excuse me, sir, can I have a mortgage?” “Sure, but only after you clear it with your man!” It’s like trying to buy a drink in a pub while your ID is in your husband’s wallet. Spoiler alert: it wasn’t happening until 1981.

And let’s not forget First Direct, stepping in like a financial superhero, swooping down to save the day and allow women to open bank accounts without a ‘male stamp of approval.’ I mean, who knew managing money could come with a side of male dependency?

So here’s to the 1975 law change! It gave women the freedom to do things like pay for their own drinks and open bank accounts without a chaperone—because nothing says independence like being able to buy your own pint! Cheers to that! 🍻

So, picture this: I decided to dive back into the world of surprise snacks from around the globe. I had a great run in 2023, but then—poof!—one of my boxes vanished like a magician’s rabbit. I chased after it, but it was nowhere to be found, so I gave up. Fast forward to November of this year—I thought, “Why not give it another shot?”

I signed up again, full of hope and dreams of sweet treats. They took my money on January 9, and I waited… and waited… and waited some more. Each week, I sent them a little love note, gently nudging them about my order status. Spoiler alert: it’s still “pending.” I mean, at this point, my snack box might be on a world tour without me!

As February rolls in, I can’t help but feel a mix of excitement and dread. I know they’ll take February’s payment just like last year, but I might not even get my snacks! It’s like waiting for a surprise party that never happens. And let’s not forget the delightful possibility that the postman might leave my box in some obscure corner of the universe, never to be seen again.

So, I’m left contemplating a trip to my bank to reclaim my funds—how's that for a plot twist? It’s sad because I genuinely enjoyed the experience, but it seems like these good surprises come with a side of frustration. Here’s hoping for a happy ending, or at least a snack box that actually arrives!

I have to give credit to Sky! I switched from an expensive provider that charged me for a phone I never used. They offered me a deal: just £20 a month for broadband, although I was a bit disappointed to get a black router instead of the cute white one from the ads. But hey, it works like a charm! Setting it up was surprisingly easy—especially at 70! I got both my TVs talking to each other. Who knew getting good internet could be this simple? 🎉

In my kitchen, pots of terracotta hue,
Thought they'd shine bright,
With clip-on handles, they stack like a dream,
Light as a feather—oh, it’s a gleam!

I loved Lica, but worried about stains,
Should’ve trusted the process—these are great gains! 50 with my trusty old crew, and has served there purpose
But these new beauties? They’re stealing the view!

Easy to clean, they twirl and they dance,
Who knew saucepans could give me a chance?
I splurged on half a set, if I had waited a day I could’ve snagged a deal,
But hey, they’re amazing—truly the real meal!
Told my my friends and they are joining this saucy delight, they brought a set for Christmas don’t you know
In the kitchen, we’re cooking from morning ‘til night.
So here’s to the pans that sparkle and gleam,
Forget about stains—let’s live that dream!

So, I ordered this mystery shampoo box, thinking I’d uncover some fabulous treasures. Instead, I got a product for blonde hair—great for someone with a golden mane, but for me? It’s about as useful as a chocolate teapot! 🍫☕

I told them, “Hey, if you had a tick box for dark, reddish-brown, or blonde mystery boxes, you’d probably sell a ton more!” But instead of addressing my brilliant suggestion, they fixated on the fact that I only gave them two points because I was, you know, disappointed.

I wasn’t just sad because of the points—I was promised £100 worth of goodies, but it felt more like a yard sale gone wrong! And when I Googled about blonde products, it turns out a lot of it is just a gimmick. Seriously, why couldn’t they say, “Hey, we get it! You got a blonde product in a mystery box, but it might just give your dark hair a little extra shine”? That would’ve been nice! ✨

Instead, they kept insisting I should be proud of my “bargains.” Look, I love a good deal, but it’s not about the price—it’s about feeling like a valued customer! I might’ve given them more points if they weren’t so focused on their scoring system. It’s not just about being a small company; it’s about being a customer-friendly company!

I am writing to express my urgent concern regarding my heating system. I have been trying to reach your service for assistance with my radiator, which is malfunctioning and not turning off. It has been excessively hot, and I am worried about the potential hazards it poses, especially given the loud banging noises it makes every two hours.

As a 70-year-old resident, I find myself in a precarious situation, having spent hours on hold over the weekend without resolution. I was on hold for over two hours today alone, and when I attempted to leave a callback request, I received no follow-up.

I kindly urge you to prioritize this matter, as I cannot safely remain in my home with an overheating radiator. Your immediate assistance is greatly appreciated.

Thank you for your attention to this urgent issue.

I am writing to express my deep frustration regarding the situation of a vulnerable resident in our complex. This individual, a 71-year-old man who is illiterate and number blind, has recently endured a week without gas, heating, electricity, hot water, or any means of cooking due to his inability to navigate the system.

We discovered his situation due to an unpleasant smell, and I spent four hours on the phone with British Gas trying to resolve the issues with his account. The top-up card he received was incorrect, causing further complications when he attempted to use it at the post office. After extensive communication, we finally spoke to a customer service representative who credited £10 to his account and promised a follow-up call that never happened.

In an effort to assist him, I took the initiative to set up a direct debit of £60 from my account, which was supposed to cover his needs. We were willing to establish a payment plan for him to pay £20 every two weeks, as he does not consume much electricity. However, I am repeatedly told that British Gas requires confirmation from him, despite my efforts to explain that he cannot manage this due to his literacy and number blindness.

The letters sent to him are not helpful; he cannot read them and simply accumulates them without understanding their contents. My recent attempts to resolve this have involved over an hour of communication with representatives who seem unable to provide the necessary support.

It is disheartening to see such a lack of care and understanding for a vulnerable individual in need. He spent over a week in darkness, without heating or hot water, and it appears that British Gas is not taking this situation seriously.

I urge you to consider the circumstances of this resident and provide immediate assistance to rectify this situation. He deserves better support, and I hope you will take prompt action to ensure he receives the help he needs.

Temu has become one of my go-to shopping platforms, and overall, I have a positive impression. There’s definitely nothing wrong with the team; they seem dedicated to providing a wide variety of products at affordable prices. The selection is impressive—there's always something new to discover, which can be a bit addictive!

However, it’s crucial to pay attention to the actual product sizes and descriptions. Some items have not met my expectations in terms of quality or fit, so double-checking the details before purchasing is a must.

I’ve found that while some items are fantastic and well worth the price, others can be a bit hit or miss. Don’t be fooled by the enticing £1 ads—those can be misleading and are often just a way to draw you in.

In conclusion, Temu offers great value for money, but be mindful of what you’re buying. With a little caution, you can find some real gems!

A

I recently purchased a so-called luxury Christmas advent calendar through Wowcher for £14.99, plus an additional £4.99 for delivery, totaling £19.98. I expected something of higher quality, especially since it's advertised as containing items from Harrods. However, what I received was far from luxurious—it's more akin to what's found in a 10 pence egg machine.

Now, Wowcher wants me to pay another £4.99 to return it, but I will only get back the £14.99, leaving me out of pocket for the £9.98 in delivery charges. This feels like a scam! How much would you typically expect to pay for something like this in a shop? It certainly doesn't seem worth more than £4. There reply

Dear Customer,

I appreciate your patience. Let me see what I can do to try and resolve this for you.

Providing it is within 14 days of receipt - If you don't like the item you have received and haven't opened it from its original packaging, you can return it to the merchant for a refund. Please note returning for an exchange is unfortunately not possible for Mystery Deal products.





Many Thanks,
Wowcher.