joanne cousins

Hi Joanne

Thank you for your for bringing this to our attention. We’re sorry to hear that your order arrived with a leaking peroxide and that the outer packaging was damaged in transit.

We have tried to contact you by phone and left a voicemail with our contact details, as we’d like to get this resolved for you as quickly as possible. We just need to confirm which peroxide has leaked and whether any other items have been affected, so that we can arrange a replacement where required.

Please do get back in touch with us and we’ll be happy to assist further.

Kind Regards,
The Salons Direct Team

Hi Joanne,

Thank you for your review. We are very sorry to hear that your order arrived damaged.

Having looked into this, we can see that your complaint was raised with our Customer Care team at 9 AM yesterday morning via email. A full response with the next steps to resolve this for you was sent to your registered email address this morning.

Please could we ask you to check your inbox, including any spam or junk folders, for our email?

We are sorry for any delay and look forward to getting this sorted for you.

Best wishes,

Jack
Customer Relations Executive
Robert Dyas

Hi Joanne,
Thank you for your message. We're sorry to hear your parcel was left outside the wrong house. We understand how concerning this must have been and appreciate you bringing it to our attention.Your feedback is helping us to improve our service.Regards,
Team Yodel.

Thank you for the lovely review Joanne :)