Ed L

Briquettes turned to soil in the bag (roughly half). Once I'd got the BBQ going it meant that opening the vents (mines a Weber kettle one) burning embers went everywhere, including on my legs. The other problem was that when checking the barbeque hours later there was a pile of glowing embers still in the tray underneath.

Excellent friendly and knowledgeable service from Mark. If you're lucky enough to live in the area he covers then this is the guy you want for custom PCs, upgrades, etc.

Everyone here went above and beyond, sending pics and measurements after I'd ordered so I could organise the splashback etc in advance.
The only issue was with the AGA installation team who didn't connect a wire properly causing a melted socket. Once flagged they tried to blame the worktop installer drilling (6 feet away) or the house wiring and threatened to charge to come out. I bought a new cooker socket and paid a proper electrician to redo - now all is well.
In summary, Diss 10/10; AGA... not so much.

Delivery delayed and electrician booked so tried to cancel. Not despatched but cancelling not am option so told to refuse delivery. Did that 2 weeks.ago and still no refund.

In response, order is PHGB9000623157.
I'm not on any of those socials, but have been in contact on the phone 3 times and via WhatsApp for weeks - just stock apologies and empty promises. Why would (or should) any other method of contact make any difference?
What an absolutely shocking experience.

Went through ATAG and they passed my details onto an installer. Installer bodged everything including damaging cupboards and numerous other items. Contacted installer about the horrendous water hammer since installation and they stopped communicating.
Pipework was so bad we had to have it all removed and replaced costing hundreds.
Since then the boiler has failed on two occasions (less than 9 months old) and so have raised the issue with ATAG.
After 7 weeks I finally received a response and they have refused to accept any responsibility. I wasn't even asking for any contribution - just that they would check and resolve the installation.
I'll be recommending friends and family to avoid.

*** UPDATE ***
After 7 weeks of nothing and then a full day of emails back and forth and requesting 3 times for this to be escalated, I posted the above review (a name has since been removed). 9am the following morning the manager (who was cc'd all the previous day) deigns to call me to resolve the issue, asking me to take down the review first and they will sort. I asked them to put it in writing first but unfortunately it fell short of what I had asked for.
So, the review still stands, only now I am even more disappointed.

Overall great, and staff great, but could be more streamlined at the artwork stage. Limited template formats (I prefer Indesign) and putting an urgent job on hold for a low res image of some cleaning solution, which was always going to be fine at the viewing distance.

After my keyboard was falling apart after 8 months I rang customer service who arranged a replacement. 2 weeks later nothing arrived and I was told this was because it was out of stock (but no communication).
I was then told that I could have a refund in 3-5 days to avoid waiting - excellent!
Contacted CS after waiting over a week to be told "oh no, we wouldn't be refunding it - just cancelling the replacement". Really annoyed.

Queries answered quickly, very accommodating, pricing good.
However, paint missing on the metal legs and the oiled top was rough and, if it was oiled, then it must have been driven past a sprayer at 90mph. So, I sanded it down myself and applied Danish oil PROPERLY. Even 1 coat was a massive improvement on what I had been sent.
To summarise, cheapish but be prepared to prep and finish yourself.

Thanks for never sending the giftcard.
Lots of reassuring wording (make sure you add email address so it doesn't fall into spam; wait for the full 120 days before contacting us) yet no intention of sending anything out. Sharks.

Sytner Solihull.
I spent £20k on a BMW X1 with 12 months warranty.
After 7 months the gearbox broke (£10.5k) but covered under warranty. When using the aircon the floor floods, which I'm told by a) BMW assist and b) BMW main dealer manager that this is a know manufacturing issue... BUT THEY WON'T COVER IT.
Lino (original sales guy) was good, but after asking for a goodwill gesture to buy it back Matt has kindly offered £11k (£3.5 less that WBAC.com!) which frankly shows what a disreputable outfit this is.

Friendly, punctual and professional - Mark provides an excellent service and excellent value.

I live in a rural village and needed some repellent. Saw the Boots brand roll-on had good reviews so put together a £25 order to get free delivery.
Package arrived - repellent had most of the label missing which I thought looked odd. Unscrewed the top and there was no ball in the bottle and most of the product was missing.
After 20 mins to customer service they offered to refund but not replace that part of the order so back to square 1. When I asked to start a complaint, their complaints process is to look at events internally and then not get back to the customer so you'll never receive an apology or discount or anything else to make up for the wasted time and poor service.

Ordered 3 identical canvas prints for my 3 brothers. One was mounted way off so went to find a phone number... nope! So, an email address... nope! Went on the chat - hopeless. Got from 22 in the queue to 12 and then it ended. Trying for a 3rd time and then it's time to contact my credit card company for a refund. Snapfish, please note that greed leading to cutting of humans in customer service = no business left.

Keyboard stopped working so rang for a warranty claim. It took half an hour to sort and had to pick a replacement on the spot as they no longer had stock. The rep said they would arrange for the faulty keyboard to be collected.
DPD collected the keyboard after a few days, but it's now been over 2 weeks since the original call and no replacement. I've just spent another 20 mins onto them to be told that there's no reason I haven't been sent one (?) so they would escalate it.
Argos next time...

'Free' returns are not free. Was told to drop off at a 'convenient' UPS location (10km away) or pay for collection. Both items in order were oddly sized (one too small; one too big) so a bit annoyed that I have to either travel quite far or pay for their sizing issues.
Spoke to customer service who were looking into alternatives and kindly placed me on hold... for over 10 minutes, so I hung up.

Worst automated voice ever. Gave the very long tracking number twice and it got a different character wrong each time. Infuriating as I has to lie and say 'I don't have one'. Won't be using again.

Ordered school shoes over a week in advance and delivery would be 'within 5 working days'.
Est delivery Friday 2 Sep, so on Saturday decided to call them. No calls on weekends only chat. Unfortunately the chat (either in the site or on WhatsApp) is just a bot that tells me my delivery is due Friday (and it's now Sunday).
Utterly useless and have had to re-buy elsewhere the day before they start school. 🤬

I ordered an outdoor furniture set inc table from here but the glass arrived warped. Contacted customer service and, after sending a few images, they arranged for a replacement plus the delivery guy unpacked it and re-packed the faulty one and took it away. How many companies these days would offer to do this?
I’ve been very impressed with the customer service but also the first delivery drivers who were excellent and courteous.
More companies like this please!

I kept getting emails saying £5 left in my account, but it was never there. Closed the account (had to do by phone to a chargeable 0844 number). Keep getting the emails but now it just says account closed if I try to log in, and to call 0844 etc for assistance.
Whatever reply they post (if any), don't sign up!