Kevin

Nice easy booking, was quoted £60 from the care hire company, I saved £44.00 on the insurance.

Easy to use website with pertinent questions but kept to what is needed to be asked.

Quick and easy to book insurance for a last minute trip overseas.

The instructions were easy to follow; within minutes I was able to redeem my wowcher.

Easy, simple to use without being over administrative

Ask lots of relevant questions about my medical condition and tailored the insurance to match

Received a message from Octopus Energy detailing the need to increase my Direct Debit due to the cost of Gas and Electricity. Sent an email into the company requesting not to increase DD. Reema replied in very quick time to confirm my request was noted and that no increase will be actioned; but added that I should review my usuage regularly to keep up with the fees in these uncertain times. Excellent customer service. Thank you. Kevin

Booking Insurance with Avanti Travel is such an easy operation.

Bought a wine package as Christmas gifts for colleagues at multiple addresses destinations. The wines were excellent value and arrived well before their expected delivery date. I dealt with Matthew Neal, who dealt with my order in a speedy and proficient manner; keeping me informed throughout the process. Customer service at its best; Thank You . Merry Christmas.

Satisfied with the end product, but the service left me feeling frustrated ; I needed the book to be printed and delivered at a certain date but really only answer that I received on two occasions when I enquired about delivery was that the organisation could not tell me when it would be delivered or where it was in the production line. Only that it should be delivered within the 14 days from order. Customer care could have been better. Ended paying an extra £14.00 on top of the book order for a PDF to print as the parting gift to my colleague. If it had been my customer I would have taken time to find out the exact date of delivery rather than giving the 'Stock' answer to end the dialogue. 21st century guys, not back in the good old days. Please try harder !!!

Hamper, you obviously did not read my review properly or it got lost in translation, it wasnt the fact the product did not arrive on time (You cannot continue to use the Pandemic as an excuse) but the fact the communication to a client was very poor !! But if that is the level of your customer service, then if you feel that is appropriate then what you consider to be 10/10 is really only a 5/10 in the real world. At some stage you need to take some responsibility..

Hamper, We have all been affected by this terrible Pandemic but although it is a virus, it is not a computer virus !! so is shouldnt have taken you so long to reply or indeed try to find out where in the system my order was; if you look back on your replies then put yourself in my shoes, you should acknowledge that what was sent was not really in the realms of a 'customer care' reply but a standard 'Dont know, and cannot be bothered to find out' response. That, as a customer was how I felt when I received your messages. You may not think that was what you intended. But, that was my first thought !!!

Halo Chandlers Ford.
Fast & very efficient service. Once the arrangements had been made the company carried out the repairs within 24 hours. My only reason I didn't give it 5 stars is the little bit of extra after care, if the car had been valeted prior to return Halo would have been given a 5 + star rating.
Thank you

Fantastic present for a love of your life

Excellent first class service. kept informed of delivery from dispatch to delivery. the recipient was very pleased with the freshness

Looking for birthday gift, found website via google.

Easy to navigate completed order in 3 minutes.