Fiona Andrews

United Kingdom

Reviews

Review of viagogo

Review of Glptravelcase


Rated 1 out of 5 stars

Scam glp travel cases

If I could give zero stars I would. Ordered item 27/6-never received and there are no responses to customer emails. Complete scam - do not buy from them.

27 June 2026
Unprompted review

Review of Silverstone


Rated 5 out of 5 stars

Silverstone customer service have…

Silverstone customer service have assisted efficiently and effectively again when dealing with my enquiry. Eryn was helpful, understanding the issue and provided a solution speedily. Thank you.

24 June 2026
Unprompted review

Reply from Silverstone

Thank you for your kind review. We are delighted to hear that Eryn was able to assist with your enquiry efficiently and effectively. Understanding our customers’ needs and providing a quick, helpful solution is exactly what we aim for.

Eryn will be pleased to hear your feedback. Thank you again for taking the time to share your experience, and we are always here if you need any further assistance.

Review of daals


Rated 5 out of 5 stars

Bellagio wicker sofa set and fire pit table

My garden sofa set was delivered ahead of time today and I am completely delighted with both its high quality and its look and feel. The service throughout was standout in today’s world of disappointments. Well done Daals and Reylani for your customer experience.

30 April 2026
Unprompted review

Review of Flowers.ae


Rated 5 out of 5 stars

Dubai is currently flooded but the…

Dubai is currently flooded but the driver delivering the flowers still managed to deliver on time. The flowers are beautiful - thanks to all concerned.

27 March 2026
Unprompted review

Reply from Flowers.ae

We're so glad the flowers arrived on time despite the flooding in Dubai. We appreciate your positive feedback and are happy to hear that you find the flowers beautiful. We would love to serve you again soon. ☺️

Flowers.ae

Review of Silverstone


Rated 5 out of 5 stars

Excellent response

Excellent speedy response to my enquiry. Nicky was most helpful and offered solutions to my requirements without hesitation. Silverstone GP is always the highlight of our year!

6 March 2026
Unprompted review

Reply from Silverstone

Thank you for your wonderful review. We are delighted to hear that Nicky provided such a speedy and helpful response to your enquiry, and that she was able to offer solutions right away. We will be sure to pass on your kind words, she will be thrilled.
It is fantastic to hear that the British Grand Prix is the highlight of your year. We cannot wait to welcome you back.

Review of Designer Exchange UK


Rated 5 out of 5 stars

Excellent purchase experience

Product exactly as described-if anything even better condition. Excellent service-delivered within a couple of days of purchase. Good packaging. Fabulous first purchase.

20 July 2025

Reply from Designer Exchange UK

Hey Fiona!

Thank you for your amazing 5-star feedback!

We’re ecstatic to hear that you’re delighted with the delivery speed, packaging and product description. Your recommendation means a lot to us. :)

We hope you keep shopping with us.

Kind Regards,
Sanjeet

Review of Omaze

Review of Hive


Rated 1 out of 5 stars

AQUAHEAT installed a new Hive…

AQUAHEAT installed a new Hive thermostat which failed within weeks and had to be replaced. That then failed as well. I’ve gone back to a Nest system.

5 February 2025
Unprompted review

Reply from Hive

Hello Fiona,

Thank you for sharing your feedback. We understand your frustration with the recent experience with the Hive thermostat. It's disappointing to hear that your experience with our products hasn't met your expectations.

I appreciate you taking the time to share your concerns, and I would be happy to investigate and also assist you in whatever you may need if you would like to reply to the information request. This comes to you by email separately from Trustpilot.

Please only include either your Hive account details so that I can reach out to you.

Kindest Regards ^CM 🧡

Review of DPD UK

Review of Omaze

Review of Storigraphic®


Rated 5 out of 5 stars

Excellent customer service supporting…

Excellent customer service supporting really creative and different products. Always beautifully packaged and messaged by the Storigraphic team.

2 January 2024

Reply from Storigraphic®

Thank you so much for such lovely feedback, Fiona — and for returning to our store. We're very appreciative of your valued custom and supporting independent stores such as ours. Thank you, and hope to see you again soon :)

Review of Omaze

Review of BOXT


Rated 5 out of 5 stars

Nest link repair/upgrade

Lewis B was very friendly and extremely efficient.
He provided information about the reason for the fault and fixed the problem without any fuss.
Fiona Andrews

6 December 2023
Unprompted review

Review of Omaze

Review of Never Fully Dressed


Rated 1 out of 5 stars

You didn’t deliver the item

You didn’t deliver the item, then lied about the condition of the package and I haven’t received the refund.

15 November 2023

Reply from Never Fully Dressed

Hi Fiona,

Thank you for your review, I have looked into this and can see this has been fully refunded.
Please let us know if this is regarding another order ID.

Kind regards,

NFD

Review of DeMellier


Rated 5 out of 5 stars

Lisbon Tote

I bought the beautiful off white Lisbon tote which arrived gorgeously packaged and very quickly. There was an issue with the pricing which had dropped within hours of me making the purchase but DeMellier rectified it immediately and without difficulty. Service was excellent and product is beautifully made. Will definitely repeat buy!

13 June 2023
Unprompted review

Review of Yodel by InPost


Rated 1 out of 5 stars

Poor delivery service You did not leave the parcel “behind…

You did not leave the parcel “behind the gate” - you threw it over a 6’ wall as usual. You have no idea what is in the parcel which could be fragile.

18 April 2023

Reply from Yodel by InPost

Hi there, I am sorry to hear about your experience thus far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Social Media Team

Review of DPD UK


Rated 5 out of 5 stars

Byulent always delivers efficiently and…

Byulent always delivers efficiently and with friendliness. He makes sure the deliveries are brought to the front door and left safely on all occasions. Other couriers do not do this so it’s always a pleasure to have him bring my orders.

1 February 2023

Review of Bagista


Rated 5 out of 5 stars

Chanel 19

Excellent prompt delivery and beautifully boxed and packaged. The Chanel 19 was perfect and exactly as described. I am delighted with it.
Fiona Andrews

4 August 2021